Download - Making Space for ITSM
Making Space for ITSM
Thursday November 14, 2013
David MainvilleCEO / Co-founder
Twitter @mainville
Copyright 2013, Navvia - a division of Consulting-PortalNovember 14, 2013 2
Navigating ITSM via our software and services
Over 14 years of ITSM success!
Copyright 2013, Navvia - a division of Consulting-PortalNovember 14, 2013 3
The Navvia Process Management Platform
Simple Social Effective
Copyright 2013, Navvia - a division of Consulting-PortalNovember 14, 2013 4
The HUB of your Service Management program
When you need the help we are here!
• ITSM Accelerators
• Onsite ITSM Services from assessments through to strategy and implementations
• ITSM tool selection & implementation
• ITSM education
Copyright 2013, Navvia - a division of Consulting-PortalNovember 14, 2013 6
“It’s the space between the bars that holds the tiger”Zen Koan
Copyright 2013, Navvia - a division of Consulting-PortalNovember 14, 2013
My perspective on “making space” is based on 33 years of ITSM experience
8
I’ve also get to attend many ITSM events and conferences…
Copyright 2013, Navvia - a division of Consulting-PortalNovember 14, 2013 9
Then why are we always discussing the same old things?
Copyright 2013, Navvia - a division of Consulting-PortalNovember 14, 2013 10
All our great intentions are quickly over- shadowed…
Copyright 2013, Navvia - a division of Consulting-PortalNovember 14, 2013 11
Problem is that ITSM programs face significant noise…disharmony
Copyright 2013, Navvia - a division of Consulting-PortalNovember 14, 2013 12
“Music is the space between the notes” Claude Debussy
Copyright 2013, Navvia - a division of Consulting-PortalNovember 14, 2013 13
The practice of ITSM requires you to make some space
Copyright 2013, Navvia - a division of Consulting-PortalNovember 14, 2013 14
Where are you on your path to ITSM enlightenment?
Copyright 2013, Navvia - a division of Consulting-PortalNovember 14, 2013 15
You need to carve out some time for your ITSM program
Copyright 2013, Navvia - a division of Consulting-PortalNovember 14, 2013 16
Service management cannot exist without a plan
Copyright 2013, Navvia - a division of Consulting-PortalNovember 14, 2013 17
When it comes to ITSM, you can't do it alone
Copyright 2013, Navvia - a division of Consulting-PortalNovember 14, 2013 18
Service Management requires a structured approach
Copyright 2013, Navvia - a division of Consulting-PortalNovember 14, 2013 19
Service Management requires practice & discipline
Copyright 2013, Navvia - a division of Consulting-PortalNovember 14, 2013 20
Above all, Service Management requires governance
Copyright 2013, Navvia - a division of Consulting-PortalNovember 14, 2013 21
And if you do all these things you will achieve ITSM balance
Copyright 2013, Navvia - a division of Consulting-PortalNovember 14, 2013 22
“Remember…Service Management doesn't just happen...you've got to take
the time & make the space"
Copyright 2013, Navvia - a division of Consulting-PortalNovember 14, 2013 23
Copyright 2013, Navvia - a division of Consulting-PortalNovember 14, 2013 24
Free Trial @ www.navvia.com
Thank You!David Mainville
Twitter: @mainville
navvia.com/library
Copyright 2013, Navvia - a division of Consulting-PortalNovember 14, 2013 25