Louise Anderson, CPIMCEO/President
Anderson Performance Improvement Company
Recognition for the Generations
©2012 Anderson Performance Improvement Company, LTD. All Rights Reserved. AEIS® (Anderson Enterprise Incentive Solution®) is a registered trademark of Anderson Performance Improvement Company
Bio – Louise Anderson
Louise Anderson, President and CEO, Anderson Performance Improvement Company - Award-winning Rewards and Recognition provider.
Named six years running as one of the top 13 providers of employee recognition programs in HRO Today Magazine’s “The Baker’s Dozen.”
In 2005, 2009, 2010, and 2011 Incentive Marketing Association (IMA) awarded APIC with the Circle of Excellence Award.
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©2012 Anderson Performance Improvement Company, LTD. All Rights Reserved. AEIS® (Anderson Enterprise Incentive Solution®) is a registered trademark of Anderson Performance Improvement Company
The Generations3
©2012 Anderson Performance Improvement Company, LTD. All Rights Reserved. AEIS® (Anderson Enterprise Incentive Solution®) is a registered trademark of Anderson Performance Improvement Company
Four Generations Working Together
Total Workforce Participation*
TraditionalistGeneration Y
Generation X
Baby Boomer
©2012 Anderson Performance Improvement Company, LTD. All Rights Reserved. AEIS® (Anderson Enterprise Incentive Solution®) is a registered trademark of Anderson Performance Improvement Company
Bureau of Labor Statistics*
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Your Experiences and Situations Think of co-workers in your workplace
and the generations they represent. How have you interacted with these individuals? Was the outcome favorable? Communication Management Feedback
©2012 Anderson Performance Improvement Company, LTD. All Rights Reserved. AEIS® (Anderson Enterprise Incentive Solution®) is a registered trademark of Anderson Performance Improvement Company
Kennedy Example
When asked to recall how and where Kennedy died . .
Traditionalist and Baby Boomers
Gunshots in Dallas, Texas
Generation X A plane crash near Martha’s Vineyard,
Mass
Generation Y Which Kennedy?
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It’s five, I’m out of here!
They have no
work ethic.
He wants feedback, what
the heck is that?
Who Said That??
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Generation Y – Who Are They?
Gen Y encompasses 78 million Americans
In their 20’s and just entering the workforce
Grew up with technology and rely on it to perform their jobs better
Want to have fun - at work or school Innovation is part of life! Natural collaborators Ready to take on the world and
make their mark
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Gen X encompasses 46 million Americans
In their 30’s and early 40’s More ethnically diverse
and better educated than the baby boomers
Independent, resourceful, and self-sufficient
60% attended college
Generation X – Who Are They?
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76 million Baby Boomers are set to retire in the next decade
Predominately in their late 40’s to early 60’s
Well-established in their careers and hold positions of power and authority
Extremely hardworking Relish long work weeks and define
themselves by their professional accomplishments
Enjoy the financial rewards of a successful career – took grit, guts, and perseverance
Baby Boomers – Who Are They?
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In their mid 60’s, 70’s, and 80’s About 95% of this generation is
retired Punctual, sharply dressed, proudly
conservative, and consider work a privilege
Have worked for the same employer their entire life and are less likely to change jobs. Traditionalists are slow to change their work habits.
Less technologically adept than the younger generations
Traditionalists – Who Are They?
©2012 Anderson Performance Improvement Company, LTD. All Rights Reserved. AEIS® (Anderson Enterprise Incentive Solution®) is a registered trademark of Anderson Performance Improvement Company
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Personal and Lifestyle Characteristics by Generation
Traditionalist Baby Boomer Generation X Generation Y
Core Values Respect for authority
Conformers
Discipline
Optimism
Involvement
Skepticism
Fun
Informality
Realism
Confidence
Extreme fun
Social
Family Traditional
Nuclear
Disintegrating Latch-key Kids Merged Families
Education A dream A birthright A way to get there
An incredible expense
Communication Media
Rotary Phones
One-on-one
Write a memo
Touch-tone phones
Call me anytime
Cell phones
Call me only at work
Internet
Picture phones
Dealing with Money
Put it away
Pay cash
Buy now, pay later
Cautious
Conservative
Save, save, save
Earn to spend
*Data provided by FMU
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Personal and Lifestyle Characteristics by Generation
Traditionalist Baby Boomer Generation X Generation Y
Core Values Respect for authority
Conformers
Discipline
Optimism
Involvement
Skepticism
Fun
Informality
Realism
Confidence
Extreme fun
Social
Family Traditional
Nuclear
Disintegrating Latch-key Kids Merged Families
Education A dream A birthright A way to get there
An incredible expense
Communication Media
Rotary Phones
One-on-one
Write a memo
Touch-tone phones
Call me anytime
Cell phones
Call me only at work
Internet
Picture phones
Dealing with Money
Put it away
Pay cash
Buy now, pay later
Cautious
Conservative
Save, save, save
Earn to spend
*Data provided by FMU
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Workplace Characteristics
14 Traditionalist Baby Boomer Generation X Generation Y
Work Ethic and Values
Hard workRespect authoritySacrificeDuty before funAdhere to rules
WorkaholicsWork efficientlyCrusading causesPersonal fulfillmentDesire qualityQuestion authority
Eliminate the taskSelf-relianceWant structure and directionSkeptical
What’s nextMultitaskingTenacityEntrepreneurialTolerantGoal-oriented
Work Is . . . An obligation An exciting adventure
A difficult challengeA contract
A means to an endFulfillment
Leadership Style
DirectiveCommand-and-control
ConsensualCollegial
Everyone is the sameChallenge othersAsk why
TBD
Interactive Style
Individual Team playerLoves to have meetings
Entrepreneur Participative
Communications
FormalMemo
In person DirectImmediate
E-mailVoice mail
Feedback and Rewards
No news is good newsSatisfaction in a job well done
Don’t appreciate itMoney!Title recognition
Sorry to interrupt, but how am I doing?Freedom is the best reward
Whenever I want it, at the push of a buttonMeaningful work
Message that Motivates
Your experience is respected
You are valuedYou are needed
Do it your wayForget the rules
You will work with other bright, creative people
Work and Family Life
Ne’er the twain shall meet
No balanceWork to live
Balance Balance
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Workplace Characteristics
15 Traditionalist Baby Boomer Generation X Generation Y
Work Ethic and Values
Hard workRespect authoritySacrificeDuty before funAdhere to rules
WorkaholicsWork efficientlyCrusading causesPersonal fulfillmentDesire qualityQuestion authority
Eliminate the taskSelf-relianceWant structure and directionSkeptical
What’s nextMultitaskingTenacityEntrepreneurialTolerantGoal oriented
Work Is . . . An obligation An exciting adventure
A difficult challengeA contract
A means to an endFulfillment
Leadership Style
DirectiveCommand-and-control
ConsensualCollegial
Everyone is the sameChallenge othersAsk why
TBD
Interactive Style
Individual Team playerLoves to have meetings
Entrepreneur Participative
Communications
FormalMemo
In person DirectImmediate
E-mailVoice mail
Feedback and Rewards
No news is good newsSatisfaction in a job well done
Don’t appreciate itMoney!Title recognition
Sorry to interrupt, but how am I doing?Freedom is the best reward
Whenever I want it, at the push of a buttonMeaningful work
Message that Motivates
Your experience is respected
You are valuedYou are needed
Do it your wayForget the rules
You will work with other bright, creative people
Work and Family Life
Ne’er the twain shall meet
No balanceWork to live
Balance Balance
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Workplace Characteristics
16 Traditionalist Baby Boomer Generation X Generation Y
Work Ethic and Values
Hard workRespect authoritySacrificeDuty before funAdhere to rules
WorkaholicsWork efficientlyCrusading causesPersonal fulfillmentDesire qualityQuestion authority
Eliminate the taskSelf-relianceWant structure and directionSkeptical
What’s nextMultitaskingTenacityEntrepreneurialTolerantGoal oriented
Work Is . . . An obligation An exciting adventure
A difficult challengeA contract
A means to an endFulfillment
Leadership Style
DirectiveCommand-and-control
ConsensualCollegial
Everyone is the sameChallenge othersAsk why
TBD
Interactive Style
Individual Team playerLoves to have meetings
Entrepreneur Participative
Communications
FormalMemo
In person DirectImmediate
E-mailVoice mail
Feedback and Rewards
No news is good newsSatisfaction in a job well done
Don’t appreciate itMoney!Title recognition
Sorry to interrupt, but how am I doing?Freedom is the best reward
Whenever I want it, at the push of a buttonMeaningful work
Message that Motivates
Your experience is respected
You are valuedYou are needed
Do it your wayForget the rules
You will work with other bright, creative people
Work and Family Life
Ne’er the twain shall meet
No balanceWork to live
Balance Balance
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Generation Y – What Do They Want? Immediate and Frequent Feedback Instant Gratification Empowerment Time Off Frequent Recognition Greater Work-Life Balance Fun at Workplace!
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Generation X – What Do They Want? Freedom! Recognition from Supervisor Bonuses Stock Options Training and Career Development Mentoring
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Baby Boomers – What Do They Want? Money!! Title Formal/Public Recognition Corner Office Promotion Peer Recognition Desire for Subordinates
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Money!! Public Recognition Desire to Lead Organizational Loyalty Responsibility Accomplishment Control
Traditionalists – What Do They Want?
©2012 Anderson Performance Improvement Company, LTD. All Rights Reserved. AEIS® (Anderson Enterprise Incentive Solution®) is a registered trademark of Anderson Performance Improvement Company
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Generational Thoughts on Manager Feedback
Traditionalists:
“No news is good news.”
Baby Boomers:
“Feedback once a year, with lots of documentation.”
Generation X:
“Sorry to interrupt, but
how am I doing?”
Generation Y:
“Feedback whenever I want it at the push of a
button.”
©2012 Anderson Performance Improvement Company, LTD. All Rights Reserved. AEIS® (Anderson Enterprise Incentive Solution®) is a registered trademark of Anderson Performance Improvement Company
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Generational Thoughts on Retention
Traditionalists:
Job changing carries a stigma.
Baby Boomers:
Job changing puts you behind.
Generation X:
Job changing is necessary.
Generation Y:
Job changing is part of my daily
routine.
©2012 Anderson Performance Improvement Company, LTD. All Rights Reserved. AEIS® (Anderson Enterprise Incentive Solution®) is a registered trademark of Anderson Performance Improvement Company
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Total Rewards Elements
Compensation Benefits Work-Life Performance and
Recognition Development and
Career Opportunities
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©2012 Anderson Performance Improvement Company, LTD. All Rights Reserved. AEIS® (Anderson Enterprise Incentive Solution®) is a registered trademark of Anderson Performance Improvement Company
Recognition Will Impact Your Bottom Line
“Organizations that recognize their people outperform
other companies
who don’t by
30-40%.”
The Herman Group
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©2012 Anderson Performance Improvement Company, LTD. All Rights Reserved. AEIS® (Anderson Enterprise Incentive Solution®) is a registered trademark of Anderson Performance Improvement Company
Recognition Will Impact Employee Retention
“Engaged employees are more productive, profitable, customer-
focused, and less likely to leave.” – Gallop organization
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©2012 Anderson Performance Improvement Company, LTD. All Rights Reserved. AEIS® (Anderson Enterprise Incentive Solution®) is a registered trademark of Anderson Performance Improvement Company
Recognition Will Impact Employee Engagement
Does the recognition or praise you receive at work motivate you to improve performance? 82% replied yes.
In the workplace, what type of recognition motivates you to improve your job performance? 69% stated non-monetary,16% stated monetary.
The Gallup Organization
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©2012 Anderson Performance Improvement Company, LTD. All Rights Reserved. AEIS® (Anderson Enterprise Incentive Solution®) is a registered trademark of Anderson Performance Improvement Company
Did You Know?
According to the Public Agenda Forum, only one in four American workers are working at full potential.
78% of employees indicated that it was “very” or “extremely” important to be recognized by their managers when they do good work; 73% said they expected that recognition to occur either “immediately” or “soon” thereafter. (Nelson Motivation)
Companies with effective incentive programs in place realized a median return to shareholders almost double that of companies that didn’t have ways to recognize employees. (Watson Wyatt)
Retention? According to a Robert Half study, 17% of good employees who quit their jobs do so because of a lack of recognition.
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©2012 Anderson Performance Improvement Company, LTD. All Rights Reserved. AEIS® (Anderson Enterprise Incentive Solution®) is a registered trademark of Anderson Performance Improvement Company
Recognition Is So Powerful!28
Recognition is a corporate value, operating at every level.
Recognition acts as a form of feedback.
Recognition happens informally and formally.
Employees who improve are rewarded, not just top performers.
Employees choose rewards that are meaningful to them.
Best Practices—behaviors and activities that get results—are identified, cloned, and rewarded.
©2012 Anderson Performance Improvement Company, LTD. All Rights Reserved. AEIS® (Anderson Enterprise Incentive Solution®) is a registered trademark of Anderson Performance Improvement Company
Focus on the Behavior29
Many companies believe they can change performance by rewarding employees for the final outcome and not the steps it takes to get there.
By rewarding only the final results, companies reward the same top performers over and over. By shifting rewards and recognition to behaviors and activities
that lead to great results, you recognize top performers and everyone else who shows
improvement.
This method encourages a focus on lasting improvement.
©2012 Anderson Performance Improvement Company, LTD. All Rights Reserved. AEIS® (Anderson Enterprise Incentive Solution®) is a registered trademark of Anderson Performance Improvement Company
Louise Anderson, CPIM26
©2012 Anderson Performance Improvement Company, LTD. All Rights Reserved. AEIS® (Anderson Enterprise Incentive Solution®) is a registered trademark of Anderson Performance Improvement Company
Thank You!
[email protected]: 651-480-8601 Mobile: 612-386-3900