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Logistics
This is an audio broadcast. Attendee microphones will remain muted during the entire webinar session.
To ask questions during the webinar, please use the Chat box on the right-hand side of the Webex session. Submit your question at any time during the webinar presentation.
The webinar recording will be emailed to all attendees and registrants.
Image source: Flaticons
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Webinar Speakers
Kwaku Aboagye Acquaah
Learning, Talent & Development
Fidelity Bank Ghana Limited
Penina Lam, PhD
Moderator
Consultant, CGAP
Josephine Kibe, PhD
Operations Officer, Gateway
Academy, CGAP
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Webinar Overview
Challenges and Opportunities04
About CGAP & Gateway Academy01
Why? What? How? 02
The Fidelity Bank Experience03
Q & A05
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Partners in Development: Context
Penina Lam, PhD
Moderator
Consultant, CGAP
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www.cgap.org
A world where everyone has
access to and can use the
financial services they need to
improve their lives.
Vision
● www.cgap.org
Mission
To improve the lives of poor
people by spurring innovations
and advancing knowledge and
solutions that promote
responsible, sustainable, inclusive
financial markets.
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What is Gateway Academy?
www.gateway.academy
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Gateway
Academy
Demand
Side
Supply
Side
Facilitating Partnerships
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Gateway Academy
Online Learning
Hub
Research and
Community
Training Provider Capacity Building
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Where Do We Work?
Seven initial focus countries
• Ghana
• Kenya
• Malawi
• Rwanda
• Tanzania
• Uganda
• Zambia
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Partnerships: Lessons Learned
Josephine Kibe, PhD
Operations Officer, Gateway
Academy, CGAP
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Why? The Partners’ Realities
• Young talent pool fueling demand for learning
• Competition for skilled/trained talent
• Priority content areas for financial sector employees
• Limited resources to invest
• Willingness to pay for digital learning
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Demand-Side Actors
Financial Institutions(Employers)
Competition for skilled
talent
Learners (Employees)
Demanding career
development opportunities
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Priority Content Areas
Gateway
Academy Demand
Study Priorities
Technical
Industry
Knowledge Leadership
&
Management
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Why Partner with Training Service Providers?
Sustainability03● Create lasting impact for those working to
advance financial inclusion.
Reach02
● Financial institutions capture a significant
audience and can offer a solution that meets the
target audience’s needs.
Impact01
● Create a transformative impact on financial
inclusion by increasing the reach of high-quality
training content.
Why Partner?
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Course Delivery with Partners
2016-2017
Alpha
Courses tested before final platform selection. Select few financial partners.
~100 Learners
5 financial institutions
4 courses
2017-2018
Demo
Full courses delivered on new platform. Courses refined prior to Beta.
100 learners 8 financial institutions 5 countries4 courses
2017-2019
Beta
Full Courses delivered on fully functional Gateway Academy platform. More fully courses.
Fee-based, tiered packages.
~300+ Learners
8 financial institutions
8 courses
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Who are our Demand-Side Partners?
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How? Criteria for Financial Institution Partners
Regional Presence02
Industry Influence01
Willingness to invest and work with us03
Working relationship with training
provider(s)04
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Who are our Supply-Side Partners?
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Insights on Partnerships
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Working with Partners: Market Co-Creation & Co-Curation
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Alpha + Beta Partner
Working with our Partners: Evolving Partnerships
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Kwaku Aboagye Acquaah
Learning, Talent & Development
Fidelity Bank Ghana Limited
Insights on Partnerships: Demand-Side
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Presented By: Kwaku Aboagye Acquaah
Facilitating Financial Inclusion Partnerships:
The Demand Side
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Part 1 -
Who we are
Part 2 -
Changing the approach
Fidelity CGAP/Gateway Academy partnership
Part 3 -
Opportunities and challenges
Table of Contents
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PART 1: Who we are
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Fidelity Bank’s Journey
Fidelity Discount House -1998
Fidelity Bank Ghana Ltd -2006
One Branch / Service Centre -2006
75 Branches / Service Centre -2017
Top 3 Bank with Staff Strength of 1800+
2017 Bank of the Year
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What we Seek to Be
• The best place to bankOur Customers
• The best place to investOur Shareholders
• The best place to workOur Employees
• The best place to benchmarkOur Regulators
To be a world-class financial institution that provides superior returnsfor all stakeholders as follows:
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PART 2: Changing the Approach
Fidelity & CGAP/Gateway Academy Partnership
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Motivators for Digital Learning
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Unpacking Our Blended Experience
33
Target AudiencesGeneric Leadership
Themes
Modular Blended
Experience Outcomes
Leading
People
Self
Assessment
Online
Learning
(2hr)
Power
Session
(4hrs)
Workplace
Assignment
Workplace
Coaching
Post-
Assessment
Mid-Managers
Certificate
Of Completion
Management
Workplace
Tools
Interpersonal
Skills
New Managers
Leading
Change
Business
Acumen
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Our Choice of Gateway Academy as a Service Partner
• Gateway Academy’s experience in the area of financial inclusion
• Extensive partnership with financial institutions and Training Service
Providers
• Standardized quality of modules & courses with flexibility for customization
• Experienced team of personnel (professional & technical) at CGAP
• Certification of modules and recognized globally
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PART 3: Opportunities and Challenges
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Opportunities
▪ Top Management Commitment and
Support
▪ eLearning policy
▪ Marketing and Communication
▪ Course selection aligned to learning
paths and business strategy
▪ Ownership of learning modules by each
business function or unit
☺▪ E-Learning centre
▪ E-Learning month
▪ As a pre-course reading for ILT
▪ Learning clinics
▪ Using of learning / Job aids
▪ Incentives
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Challenges
▪ Buy-in from line management
▪ Technical environment
▪ Push vs. pull learning
▪ Bandwidth issues
▪ Local content
☹
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Marketing and Communication
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For questions, please use the Chat box on the right-hand side of the Webex session to send in your questions.
To ensure your question is seen by the moderator, select “All Participants” from the drop-down menu when sending the question.
Q & A
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What’s Next?
You will receive an email with this webinar recording and related materials early next week.
You will receive an invitation to join the next Gateway Academy webinar.
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Planned Webinars in this Series
2019
Mar
Vendor Side
Partnership with
Evaluators
2019
Feb
Vendor Side
Consortium Partners
2019
Jan
Demand Side
Partnerships with
Financial Service
Providers
2018
Nov
Supply Side
Training Service
Provider Partnerships
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Supply Side Recording
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Thank youTo learn more, please visit
www.gateway.academy
@cgap Facebook LinkedIn
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