LGfL Consortium Conference
Simon Fairburn – Programme Director
13.07.12
In Commercial Confidence 2
Agenda
Programme Update
Definitions
Highlights
Overall Completion Status
Workstream Statistics
Delivery / Failure Rate
Delivery Forecast
1.0 Core Network Shutdown
Delivery Considerations incl. Delivery Team Allocation
Service Management
Call Management
Fault Management
E Mail Management
In Commercial Confidence 3
Definitions
1.0 – Existing School Service currently being delivered via Capita
2.0 – New Service being provided or to be provided by Virgin Media Business (VMB)
On Net – where a School is locally connected via VMB fibre to the VMB / LGfL 2.0 Network
Off Net – where a School is locally connected via BT fibre to the VMB / LGfL 2.0 Network
2.0i – New Service being delivered by VMB utilising the existing local fibre provided by Capita and connected back to a local Aggregation Point onto the VMB / LGfL network
Re-provisioning is where a New Circuit above is migrated onto a locally connected VMB fibre back to the VMB / LGfL 2.0 Network.
2.0i to 2.0 On Net – VMB local fibre will replace the local Capita fibre connection to the School2.0 Off Net to On Net - VMB local fibre will replace the local BT fibre connection to the School
Pre Core to Core – where the New 2.0 service will require migration from Pre Core to Permanent Core.
In Commercial Confidence 4
HighlightsOverall
Delivered 1088 v 675 since last sector meeting w/e 13/05
Average Daily Run Rate 12.7 sites per day throughout July
Highest Daily Rate achieved= 19
Overall Failure Rate on 2.0 of 14% for June has reduced and continuous improvement being applied.
Customer Failures rising due to Access, Rack issues & IT Support – Just over half of the failures reported
LGfL 2.0Cabling Productivity increased to 39 sites / week exceeding weekly average target 28 sites / week during June
LGfL 2.0iFailure Rate on 2.0i low but customer failures rising (same reasons as 2.0)
GeneralImproving Communications with revised Booking Letters and Incentivisation Letters
Continuing to address the issues around Data Accuracy – VMB Portal
Revised Forecast includes Phase 2 Re-provisioning of Circuits and closure by Loops
Restructuring PM Teams for Revised Plan
Escalation Process aligned with LGfL with SPOC to be in place
In Commercial Confidence 5
Overall Completions Status at 08/07/12
2212 Ordered Sites1785 x 2.0 Sites 427 x 2.0i (Novation) Sites
1088 Completed Sites765 x 2.0 Sites323 x 2.0i (Novation) Sites
688 of the 2212 Sites will also be re-provisioned up to End of Apr 2013 427 x 2.0i to 2.0 On Net189 x 2.0 Off Net to On Net 72 x 2.0 Pre-core to Core migration
Delivery Forecast
0
500
1000
1500
2000
2500
3000
Week Ending
Sit
es
Actual Cumulative
Revised Target Cumulative
In Commercial Confidence 6
Workstream Statistics New Sites required by 31/12/12
Data as of w/e 08/07/12 Activity Cum. Actual 08/07/12 Cum. Target 31/12/12
2.0 On Net
SLD 2207 2212
Planning inc. packs uploaded 1398 1417
Job Packs issued to McNicholas 1363 1417
Civils 1081 1296
Cabling & Splicing 795 1296
Installation Completions 562 1296
2.0 Off Net Installation Completions 203 368
2.0i Novation Installation Completions 323 427
Total 2.0 and 2.0i Consolidated Installation Completions 1088 2091
In Commercial Confidence 7
Delivery Status / Failure Rate
Average Daily Install Rate (Working Day)
0
5
10
15
20
Week Ending
No
of
Sit
es
Av. Daily Install Rate 2 2.2 3 4.8 4.8 7 6 9.75 9.2 12.4 12.8 10.4 8 8.4 10.2 13 11.4 11.6 13.2 12.2
Av. Daily Install Rate incl. ADSL 0 0 0 0 0 0 0 0 0 16.2 16 12.6 8.4 0
26th Feb
4th Mar
11th Mar
18th Mar
25th Mar
1st Apr
8th Apr
15th Apr
22nd Apr
29th Apr
6th May
13th May
20th May
27th May
3rd June
10th June
17th June
24th June
1st July
8th July
Average Site Installation Failure Rate
0%
10%
20%
30%
40%
50%
60%
Week Ending
Pe
rce
nta
ge
Fa
ilure
Failure Rate 52% 31% 18% 34% 53% 33% 32% 12% 26% 16% 13% 23% 28% 4% 19% 9% 17% 13% 11% 15%
26th Feb
4th Mar
11th Mar
18th Mar
25th Mar
1st Apr
8th Apr
15th Apr
22nd Apr
29th Apr
6th May
13th May
20th May
27th May
3rd June
10th June
17th June
24th June
1st July
8th July
In Commercial Confidence 8
Failure Rate AnalysisLGfL Programme Roll Out: Weekly Failure Rate Analysis(inc. LGfL2.0 & LGfL2.0i) as at: Sunday 08-Jul-12 v3.0
2
53 3
64
10
4 4
10
23
1211
3
1211
3
10
13
43
46
45
1
4
1
1
1
1
14
2
33
4
1
2
8
1
7 35
5
1 1
1
11
5
32
11
2
1
2
0
5
10
15
20
25
30
8th
15
th
22
nd
29
th
5th
12
th
19
th
26
th
4th
11
th
18
th
25
th
1st
8th
15
th
22
nd
29
th
6th
13
th
20
th
27
th
3rd
10
th
17
th
24
th
1st
8th
January February March April May June July
VMB Fail per week Customer Fail per week BT Fail per week
Programme Status: July 2012Average Fail Rate per week: Current Month to Date: 13.1%Previous Month: 14.6%
Installs Booked last week: 72Successful Installations: 61 (85%)Failed Installations: 11 (15%)
Breakdown June / July: 1. VMB Failure 46% 2. Customer Failure 51%
3. BT Failure 3%
Programme Status: 2012 YTDAverage Fail Rate per week: Current YTD: 23.2%
Installs Booked: 1216Successful Installations: 958 (79%)Failed Installations: 258 (21%)
Breakdown: 1. VMB Failure 69% 2. Customer Failure 24%
3. BT Failure 7%
No.of
Sites
In Commercial Confidence 9
LGfL 2.0 Delivery Forecast
Summary of installs per day per month Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13Phase 1a - 2.0 On Net 3 3 11 11 14Phase 1a - 2.0 Off Net 4 4Phase 1a - 2.0i 7Phase 2a - 2.0 On Net (non LGfL 1.0 related) 3 3 3Phase 1b - 2.0i to 2.0 On Net 2 3 3 3Phase 2b - 2.0i to 2.0 On Net 4 5 5Phase 2b - 2.0 Off Net to On Net 2 2 3 3Phase 2b - Pre-core to Core migration 4Total Installs per day per month 14 7 13 14 17 3 9 10 11 7
Site Categories New / Re-Provision Dependency on 1.0 Completion by Phase Planned Actual Remaining2.0 On Net New Yes 31/12/2012 1a 1296 562 7342.0 Off Net New Yes 31/12/2012 1a 368 203 1652.0i New Yes 31/12/2012 1a 427 323 1042.0 On Net New No 30/04/2013 2a 115 0 1152.0 Off Net New No 30/04/2013 2a 6 0 62.0i to 2.0 On Net ReProvision No 31/12/2012 1b 195 0 1952.0i to 2.0 On Net ReProvision No 30/04/2013 2b 232 0 2322.0 Off Net to On Net ReProvision No 30/04/2013 2b 189 0 1892.0 Pre-core to Core migration ReProvision No 30/04/2013 2b 72 0 72
2900 1088 1812
2212 1088 1124Total Re-Provision 688 0 688
2900 1088 1812
2286 1088 1198614 0 0
2900 1088 1198Total Delivery 01/01/13 to 30/04/13Grand Total
Grand Total
Total New
Grand Total
Total Delivery by 31/12/12
In Commercial Confidence 10
AP 2.0i
AP 2.0i
AP 2.0i
AP 2.0i
AP 2.0i
Loop APs Proposed Shutdown
Loop 1 Euston ASN, Camden AP & BT Tower OHP 15/09/2012Loop 3 Harrow AP, Harrow ASN, Colindale OHP 15/09/2012Loop 6 Stratford ASN, Romford AP, Romford South ASN, Upton Park OHP 15/09/2012Loop 2 Southall OHP, Hayes North ASN, Hayes AP, Richmond AP 31/10/2012Loop 4 Barnet AP, Enfield AP, Enfield ASN, Waltham Forest BT CL, Newham AP 31/10/2012Loop 9 Croydon AP, Addiscombe ASN and Croydon OHP 30/11/2012Loop 10 Bromley AP and Hayes Common ASN 30/11/2012Loop 11 bexleyheath BT CL, Welling AP and Kidbrooke OHP 30/11/2012Loop 8 Lambeth AP, Lewisham BT CL and Bermondsey OHP 30/11/2012Loop 5 Haringey BT CL and Woodford OHP 30/11/2012Loop 7 Purley BT CL, Merton AP, Merton Park ASN 31/12/2012Core network Telehouse and Park Royal 31/12/2012
LGfL 1.0 Capita Core Network Diagram & Shutdown
In Commercial Confidence 11
LGfL 2.0 Delivery Considerations
OpportunitiesJuly & August Access to Schools Build Programme
December available for reschedules
Increase Run Rate / Productivity + Reduce Failure Rates
19 site / day maximum achieved
Improving alignment of Planning Teams & Pre Prep Gangs to reduce cabling failures
Booking Letters and Incentivisation Letters to Schools
RisksAccess into Schools
Wider Olympic Route Network starts 01/07/12
Wayleaves / Route Approvals (LA’s may have trouble contacting
Schools in Summer Holidays for consent / approvals)
Civil's Issues, blocked ducts, complex fibre issues
Network Upgrades
Unknown Capita circuits linking to APs & Loops – soft cease
letters
In Commercial Confidence 12
LGfL 2.0 PM Delivery Team
Andy Barnet Brent Camden Croydon Enfield H&F Islington K&C
Holly Hackney Havering Newham Redbridge Southwark Tower Ham. Waltham For. Westminster
Nerys Ealing Escalations
Paul ARK Haringey Harrow Hillingdon Hounslow Merton Richmond Wandsworth
Trevor Bexley Bromley Greenwich Kingston Lambeth Lewisham Sutton
RachelSymon/Lee 2.0i
Kendra Harris Off-Nets
Responsibilities:
TOTAL
Ph1a 2.0 On-Net (LGfL1.0)
Ph1a 2.0 Off-Net Ph1a 2.0iPh1b 2.0i to 2.0 On-
Net
PM
Circuits to be delivered in 2012 Circuits to be delivered in 2013Ph2a 2.0 On-Net (non
LGfL1.0)Ph2b 2.0i to 2.0 On-
NetPh2b 2.0 Off-Net to
2.0 On-NetPh2b Pre-Core to
Core Migration
170 0 0 0 3 0 0 17
155 0 0 0
201 0 0 0
12 0
0 13
22 0 0 16
83 0
218 0 0 0 0 21
0 170 0 0 0 189 0 0
00 0 164 195 0 0 242
1 0 00 5
Andy
Holly
Paul
Trevor
53
1944
190
251
239
Kendra
Rachel
47 0Nerys
170 164 195791
251
189 242 72
359
601
121
0
‘LGfL’ Service Management Activity
Paul Smith
In Commercial Confidence 14
‘LGfL’ Service Desk Call Management
Inbound Communication Volumes
500 667 9911384 1142
551
8431045
1280
23522404
1685
0
500
1000
1500
2000
2500
3000
3500
4000
Jan Feb Mar Apr May June
Vo
lum
e
0
2
4
6
8
10
12
14
16
18
20
Seco
nd
s
Telephone Email Average Answer
In Commercial Confidence 15
‘LGfL’ Service Desk Fault Management
Ticket Types Vs SLA
11
56 60 5163 66
11
23 1921
45 32
0
20
40
60
80
100
120
Jan Feb Mar Apr May June
Vo
lum
e
50556065707580859095100
Proactive Alarms Customer Raised SLA
In Commercial Confidence 16
‘LGfL’ Service Desk Email Management
Email Type Breakdown
0
500
1000
1500
2000
2500
3000
Jan Feb Mar Apr May June
Delivery Support Enquiries Change Orders
In Commercial Confidence 17
Questions?