Leveraging Mobility in Unified Communications to transform the way enterprises communicate
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Historically…
…collaborative communications required extensive manual resources, tended to fade quickly,
and suffered from thermal issues
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Which lead to: the first Operator transcription…
the first device carrier…
And, inevitably, to the first conference call
First Military Mobile Communications….
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But the invention of Marconi’s radio provided mobile communications greater horsepower
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In the 1950’s we were shown the future…
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And in 1973, that future arrived(with a heavy thud)
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Leading to Today’s Mobile World
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Communications Get “Smart”(phones)
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What IT faces today:
You have an increasingly mobile and distributed work force and the traditional 9-5 job is becoming a thing of the past.
You need to provide the tools/services to your work force to allow them to communicate and collaborate anytime, anywhere.
BYOD: IT increasingly no longer has the tools, time or exclusivity that it once had
Security is the primary barrier to widespread mobile deployments in the enterprise.
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Mobile Solution Deployment
Did the solution provide an effective means to conduct business?
Was the connectivity stable?
Was Support available?
ROI
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High Impact Areas
Ease of access to data
Retrieve
Share
Quick and convenient means for communication access
Audio
Video
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How do you spell UC?
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Call control
Unified messaging
Conferencing/collaboration
Presence/IM
Video
Speech control
PBX integration
Mobility
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Mobile Collaboration Services & Conferencing Driving UC ROI
“UC is a Concept – Not a Product”- Brent Kelly article on UC – No Jitter
Weekly
Enterprise Segment Impact
Best-in-Class companies show an approximate 35 percent increase in productivity for those workers on the road
Best-in-Class organizations with mobile messaging and collaboration capabilities saw an overall 40 percent increase in employee productivity
Best-in-Class organizations also achieved a 23 percent increase in customer retention (compared to a 5 percent increase for Industry Average)
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2014: Smartphone / Tablet UC Applications
Voice Over IP Desktop Features:Extension dialing – Transfer – Directory Queries – Automatic Network Handover – Voice Notes
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Sales Force Automation:Manage Customers – Support – Sales – Marketing - Budgets
Help Desk
Help Desk Management:Manage customer interaction – Knowledge base – Portal – Problem Management - Change Management
100 + UC Mobile Apps on iTunes
Demand for Custom Mobile App Development Continues to Grow
Chorus Call MeetMePersonalize Conference Settings
One Touch Dialing
Stored Conferences
Support for iOS, Android, Blackberry
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Unified Communications as a Service
Highly standardized, integrated, permanently updated, and ready to go service
Enhances productivity and accelerates business processes and decision-making while lowering costs.
The shift from on-premises to cloud-based unified communication model will be the key driver for unified communication to grow in the future.
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Compunetix Total Solution Environment
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MultiprotocolRoom
Systems
Enterprise Focused IntegratedAudio, Web & Video
(Sonexis ConferenceManager)
Mobile/Tablet
Endpoints
Desktop
Endpoints
Collaboration
Endpoints
EVERGREEN™ MCU
Streaming
CSP & Large Enterprise Focused Voice/Web
Collaboration Platform(Summit)
Chorus Call Total Solution Initiative
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Premise or Cloud Enablement
IP-Based Video Collaboration
Unlimited Availability
Multi-tenancy Support
Support Any Standards-Based Video Endpoints
No Restrictions Multi-Point or
Concurrent Calls
Subscription-Based Virtual
Ports
Chorus Call: Going Full Mobile Today
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Mobile iOS / Android – Conferencing + MCU Management
Summit & Evergreen - Our Next Generation Infrastructure + Unlimited Companion Desktop SW Client
Presenter - Simple, straight-forward, intuitive, and fully integrated Web conferencing APP with IP Voice
HD Audio - Astonishingly clear high fidelity audio conferencing. Now, HD quality audio can be incorporated throughout the conferencing experience
Help!
Chorus Call: Tomorrow
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Scale – Quality - Gateway – HD Enhanced – Customize & Personalize
H.323 / SIP
Everything
Where No One Has Gone Before“Star Trek speaks to some basic human needs: that there is a tomorrow.” – Gene Rodenberry.”
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"Impossible to see, the future is." – Yoda.”
“I think if you do something and it turns out pretty good, then you should go do something else wonderful, not dwell on it for too long. Just figure out what’s next.” - Steve Jobs
It Still Takes A Human
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