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Leveraging Kinetic Task Management
Unus Gaffoor &Michael PooleKinetic Data
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Welcome From the Top of the World
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Topics
Your Business. Your Process.
Overview of Kinetic Task
Benefits of Kinetic Task
Handling the handlers
Usages
Q & A
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Your Business. Your Process.
Implementing your processes
Applying current (ITSM) tools. Incident / Change / Tasks
Do it their way Applying Kinetic
Configure you own interfaces
Do it your way
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Overview of Kinetic Task
Task Engine
Java application
Deployed on 1 or more servers
An instance can be configured to be dedicated to specific Tasks (types)Eg Windows specific code
Controls execution of Tasks
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Overview of Kinetic Task
Task Management Consoles
Administration
Configuration
Management
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Overview of a Kinetic Task
Task Handlers
Input
Functional, Executable code snippet
Output
Deployed
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Overview of Kinetic Task
Task Builder
Graphical workflow designer
Defines task execution
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Overview of a Kinetic Task
Task Details
Provide Input valuesHard coded or based on
Service Item or other Tasks
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Overview of a Kinetic Task
Task Connectors
Control flow between Tasks
Conditional/Qualification
Responds to states:CreateUpdateComplete
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Benefits of Kinetic Task
Integration to any Enterprise Application
Remove dependency on ITSM workflow engine
Eg no filters (ARS)
Complete control over workflow process
Re-use of workflow trees
Maintenance
Versioning, Deployment, Monitoring
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Handling the handlers
Understanding your process
Integration requirements
Business logic
What Task handlers are required?
KTC (Kinetic Task Community)
Develop
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Handling the Handlers
KTC
Kinetic Data deployable handlersRegister and Download
Growing range of CategoriesActive DirectoryAmazon EC2BMC ITSM7VMWare Vsphere …
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Handling the Handlers
Develop
Clone an existing handler
Develop/customize
Develop test suite
Deploy
Share with Community?
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Usages
Phone and Accessories
Service Item
Requires approval
Allocation of Phone Number
Notification to Billing
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Usages
Phone and Accessories Service Item
Task Tree
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Usages
Phone and Accessories
Service Item
Approval
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Usages
Phone and Accessories Service Item
Approval
On Create
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Usages Phone and Accessories Service Item
Approval
On Complete
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Usages
Phone and Accessories Service Item
Call Scripting
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Usages
Phone and Accessories Service Item
Call Scripting Task tree
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Usages Phone and Accessories Service Item
Number assigned
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Q & A