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Lessons LearnedWhat we have learned so far…
6th Annual Human Performance Conference2017
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Rev 17.1
• affect culture change?
• provide management
engaged error reduction
strategies?
• keep everyone on track until
improvement is realized?
• transform organizations?
2
Why is it so hard to…
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Rev 17.1
Why Transformation Efforts Fail…
• Not establishing a great enough sense of urgency
• Not creating a powerful enough guiding coalition
• Lacking a vision
• Under-communicating the vision by a factor of 10
• Not removing obstacles to the new vision
• Not systematically planning for and creating short-term wins
• Declaring victory too soon
• Not anchoring changes in the corporation’s culture
Transformation
3
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Rev 17.14
Establish Urgency
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Rev 17.15
Powerful Coalitions
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Rev 17.16
Vision
CHOOSE
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Rev 17.17
Communicate Vision X 10
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Rev 17.18
Remove Obstacles
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Rev 17.19
Short Term Wins
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Rev 17.110
Victory, or not
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Rev 17.111
Anchor the Change
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Rev 17.1
• Burning platform
• Golden rule
• Where we are going / what it will look like
• Communicate, communicate, communicate
• Remove obstacles
• Positively reinforce the good
• Don’t think you won the war too soon
• Embed the change into your organizational culture
• Attend workshop
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Summary