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Lecture 4: Hospitality in Travel & Tourism
Crist ina Maxim
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Secondary Hospitality Providers
Hospitality in Travel and Tourism
Conferences & events, visitor
attractions, and theme parks
Passenger transport
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conference facilities
visitor attractions
transport providers, eg airlines, ferry
companies and rail services
terminals, eg airports, ferry terminals and
rail stations
theatres and cinemas
leisure outlets
nightclubs
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Holidays
The hospitality industry feeds off leisure, travel and
tourism because, as more people have disposable
income to spend and more free time, the demand for
holiday destinations increases.Travel
More and more facilities are needed along and around
the travel routes that people use to get to these
destinations.Leisure
The wider leisure industry, such as participating in or
watching sport or going to the theatre, also increases the
need for hospitality facilities.
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(After Holloway J C,The Business ofTourism, Pitman 1994)
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If a 4-star, 200-bed hotel with a wide range of facilities
opens, the impact and support is even greater:
The swimming pool needs 2 lifeguards.
The spa needs 4 beauty therapists and 2hairdressers.
The hotel has a contract with a local laundry
company to clean its bedding and towels2
jobs created. The hotel has a continuous refurbishment
programme that employs 2 decorators full-time.
Demand for food and drink supplies helps many
local companies.
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Case studyRadisson Blue Hotel, Latvia
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This sector comprises all the places you mightvisit as your primary destination while on
vacation, as well as all those places you might
stop to check out en route to your primary
destination.
In other words, everything from amusement
parks (for instance, Disneyland) to notable
natural landscapes (the Grand Canyon),
famous or historical buildings (Tower ofLondon), and in some cases entire towns or
cities (Cambridge).
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Theme parks/amusement parks (water parks,
amusements, themes)
Museums & galleries (art, cultural, historical,
collection-based, virtual, open air museums)
Natural (gardens, national parks, forests)
Animal (safari, farms, zoos, aquariums)
Visitor centres (cultural, industrial, transport)
Religious sites
Heritage (castles, forts, historic houses, monuments,
industrial, dark, archaeological, military, music)
Leask, A. (2010)
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Thorpe Parkis a theme park in Chertsey, Surrey.
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The Barton Grange Hotel in Lancashire has one largebanqueting suite used for conferences during the week and
parties and weddings at the weekend. The room has sliding
doors so it can be divided into several smaller rooms and
has a separate entrance to the main hotel. There is a
conference manager and a banqueting manager. They look
after the two different types of business but use the same
accommodation and staff. The kitchen has a separate
service area for the banqueting suite but chefs can work in
this area and in the main restaurant kitchen on the sameday. The hotel also has two distinct restaurants: a 30-seater
fine dining restaurant open evenings only and a less formal
restaurant where snacks and full meals can be eaten all
day. This restaurant offers a childrens menu.
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Study a local hospitality establishment.
Identify
the different services it offers
the different client groups it targets
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