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You can listen to today’s webinar using your computer’s speakers
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#CLOwebinar
Learning for the Extended Enterprise:
Leveraging Your Value Chain
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Speaker: Lance Dublin
CEO, Chief Solution Architect
Dublin Consulting
Moderator: Daniel Margolis
Managing Editor
Chief Learning Officer magazine
#CLOwebinar
Learning for the Extended Enterprise:
Leveraging Your Value Chain
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#CLOwebinar
Daniel Margolis
Managing Editor
Chief Learning Officer magazine
Learning for the Extended Enterprise:
Leveraging Your Value Chain
![Page 7: Learning for the Extended Enterprise: Leveraging Your Value Chain](https://reader034.vdocuments.us/reader034/viewer/2022042813/54c05c2d4a79591d338b45d9/html5/thumbnails/7.jpg)
#CLOwebinar
Lance Dublin
Chief Solution Architect
Dublin Consulting
Learning for the Extended Enterprise:
Leveraging Your Value Chain
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 7
Learning for the Extended
Enterprise: Leveraging Your
Value Chain
Lance Dublin CEO & Chief Solution Architect
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 8
Insights / Q&A
Why Now?
What are the learning opportunities?
What can we learn from others?
What is the Extended Enterprise?
What are the critical steps?
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 9
Strategic thinking and services for assessing, planning for, designing, and implementing:
• Corporate learning strategies & programs
• Organizational and technological change initiatives
• Organizational development and redesign programs
35+ years of experience in adult education and training, motivation and innovation, communication and change leadership.
Founder and CEO of Dublin Group, a leading training development and change implementation company
Co-Founder Antioch College/West, innovative BA & MA program for working adults
Author & speaker
Lance Dublin
Founder & CEO
Dublin Group
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 10
Strategic thinking and services for assessing, planning for, designing, and implementing:
• Corporate learning strategies & programs
• Organizational and technological change initiatives
• Organizational development and redesign programs
35+ years of experience in adult education and training, motivation and innovation, communication and change leadership.
Founder and CEO of Dublin Group, a leading training development and change implementation company
Co-Founder Antioch College/West, innovative BA & MA program for working adults
Author & speaker
Lance Dublin
Founder & CEO
Dublin Group
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 11
Insights / Q&A
Why Now?
What are the learning opportunities?
What can we learn from others?
What is the Extended Enterprise?
What are the critical steps?
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 12
Question #1. What organization in your company do you represent?
Question #2. What is your Extended
Enterprise expertise level?
POLL
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 13
Speed
Innovation
Competition
Technology
Diversity
Work
Complexity
Resources
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 14
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 15
P L
A C
E A
ny
Sam
e
T I M E
Any Same
Virtual
Physical
Any Time
Any Place
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 16
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 17
RSS
Virtual Worlds/Environments
Blogs, Pods, Videos, Microblogs, Wikis
Mobile Learning
Webinars / Virtual classrooms
LMS/LCMS/HCM
Informal Learning
Collaborative Learning
Non-Formal Learning
Performance Support
Networks/COPs
E-Learning (courses, modules, nuggets) Games
Uniquely Blended Learning
Simulations (e- & ILT)
Rapid e-Learning
ILT
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 18
Insights / Q&A
Why Now?
What are the learning opportunities?
What can we learn from others?
What is the Extended Enterprise?
What are the critical steps?
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 19
Extended Enterprise
• ENTERPRISE
• Suppliers
• Partners
• Sub-contractors
• Resellers
• CUSTOMERS
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 20
1. Product development
2. Supply
3. Logistics
4. Sales
5. Implementation
6. Maintenance
7. Customer relationship
8. Support
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 21
Insights / Q&A
Why Now?
What are the learning opportunities?
What can we learn from others?
What is the Extended Enterprise?
What are the critical steps?
![Page 23: Learning for the Extended Enterprise: Leveraging Your Value Chain](https://reader034.vdocuments.us/reader034/viewer/2022042813/54c05c2d4a79591d338b45d9/html5/thumbnails/23.jpg)
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 22
"Enlightened organizations must identify 'links' in their
value chain that are most critical to their enterprise
success, and then conscientiously set out to improve
the performance of those links. Our research validated
that most organizations are aware of the need for
providing learning across the extended enterprise;
however the majority of them are not pursuing it.”
Cushing Anderson, Program Director, IDC’s Corporate Learning and Performance Group
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 23
Learning in the Extended Enterprise, 2006
76% … increasing level of proficiency of their channel partners’ employees is the most important reason to offer learning programs to this part of the extended enterprise
77% … in the future they would be doing more to serve these audiences in … the “extended enterprise”
92% …provide training to employees BUT only 38% provide customer training and 22% provide training to channel partners
82% … increase use of e-learning for customer training and 75% for channel partner training
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 24
Key Technologies Enable Enterprise Learning Success,
2010
… organizations are placing an increasing importance on the role learning plays in its ability to get things done, and improve its ability to create revenue and serve customers.
Top pressures driving learning: 39% business changes; 35% lack of skills in marketplace; 28% changing customer needs & expectations
Organizations extending learning to both customers and partners saw nearly double the increase in year-over-year revenue per FTE
Learning needs to expand it’s footprint inside and outside the organization, supporting employees, customers and partners at all stages of their relationship …
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 25
Insights / Q&A
Why Now?
What are the learning opportunities?
What can we learn from others?
What is the Extended Enterprise?
What are the critical steps?
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 26
INDUSTRY: Manufacturing
AUDIENCE: Dealers
PAST SOLUTION: Yearly ILT events
CURRENT SOLUTION: Online University with eLearning modules
RESULTS: …..
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 27
INDUSTRY: VOIP, wireless, home solutions
AUDIENCE: Sales channel/VARs, CSAs, employees
PAST SOLUTION: Fragmented
CURRENT SOLUTION: One integrated system
RESULTS: …..
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 28
INDUSTRY: Software
AUDIENCE: APD Academy, Accounting Professionals, Customers
PAST SOLUTION: Fragmented
CURRENT SOLUTION: One integrated system to meet multiple audiences and business models
RESULTS: …
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 29
Insights / Q&A
Why Now?
What are the learning opportunities?
What can we learn from others?
What is the Extended Enterprise?
What are the critical steps?
![Page 31: Learning for the Extended Enterprise: Leveraging Your Value Chain](https://reader034.vdocuments.us/reader034/viewer/2022042813/54c05c2d4a79591d338b45d9/html5/thumbnails/31.jpg)
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 30
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 31
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 32
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 33
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 34
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 35
Insights / Q&A
Why Now?
What are the learning opportunities?
What can we learn from others?
What is the Extended Enterprise?
What are the critical steps?
![Page 37: Learning for the Extended Enterprise: Leveraging Your Value Chain](https://reader034.vdocuments.us/reader034/viewer/2022042813/54c05c2d4a79591d338b45d9/html5/thumbnails/37.jpg)
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 36
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 37
IMPACT INVESTMENT
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 38
IMPACT
INVESTMENT
EFFICIENCY – $
Costs & Access
EFFECTIVENESS –$$
Business Results
ADVANTAGE– $$$
Value
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 39
IMPACT INVESTMENT
EFFICIENCY – $
Costs & Access
EFFECTIVENESS –$$
Business Results
ADVANTAGE – $$$
Value
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CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 40
Lance Dublin
CEO& Chief Solution Architect
Dublin Consulting
415-759-1258
www.dublinconsulting.net
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