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Leading in Challenging Times
Talent Management
Ajoyendra Mukherjee
Head – Global HR
Analyst Day, Mumbai
12 February 2008
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Agenda
• Current State
• Challenges
• New HR Organization – Empowered Units
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Total Employees: 108,229
Lowest Attrition in the Industry : 12.2% LTM, including BPO
*FY04 FY05 FY06 FY07 Q3 08
Tata Consultancy Services Indian Subsidiaries
33,774
45,714
66,480
89,419
108,229
* Data as on Q3 FY08
Current State
Largest IT company in India with lowest attrition
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• Talent Acquisition
• Talent Management / Competency Development
• Talent Retention
• Cost Management
Challenges
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1.2 MM
Arts
500K
Technical
Graduates
2.3 MM
Other
Graduates
3.1 MM
Graduates300K
PG and
Doctoral 565K
Commerce
505K
Science
• 800K (25.8%) is the current
target pool for IT Services
• Another 505K to 1 MM (up to
30%) can be trained to
deliver IT Services
• Transformation for
Availability to Suitability
Source: Nasscom, TCS-GCP Research
Talent Acquisition : Expanding the Pool
Innovative Sourcing- Right Person for the Right Job
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No of Offers as per Category of City
Total Offers made: 22,295
• 95.5% Day 1 slots achieved
265 Institutes visited
• B.Sc hiring for IGNITE
1,410 science graduates have
joined
• Total Institutes Accredited: 412
Talent Acquisition : Campus (FY 09)
Strong Academic Alliances & Employer of Choice
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Talent Acquisition : Global
• Lateral Hires
Over 2,000 overseas lateral
hires in the last 3 quarters
• In-sourced
Over 500 employees
in the last 3 quarters
• AIESEC
Global Technology Partner
Leveraging global network
of over 100 countries
• Campus 73 overseas Universities
Acquiring talent globally through multiple channels
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Talent Management
• Initial Learning Programme (ILP)
Engineering & Management Graduates
11,918 associates were covered under ILP
Non-Engineering Graduates (IGNITE)
Intelligent computerized tutorials from MIT and CMU
• Continuous L&D to build domain and technical competencies
Alliances with 14 academic institutions globally
10,859 employees certified in the last 3 quarters
• Global Expansion of Training Infrastructure
Training infrastructure in India, US, Uruguay, China and Hungary
Continuous competency enhancement at all levels globally
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Talent Management– Leadership Development
8
Dealing with challenges of a global
business
Large Project Management
Business Communication
Project & client relationship management
Senior
Middle
Next Generation
Leaders
Upcoming Leaders
Managing Diversity
Managing business units & Global
customers
Tailored programs for building future leaders
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Talent Retention
• Performance Driven Culture
Biennial performance appraisal mechanism
Linking performance to variable pay
Reward & recognition mechanisms
• Employee Engagement Program
Cultural Events, Higher Education Sponsorships, Mentoring
• Avenues to meet career aspirations
Role-based organization
Digitized processes to manage competency development and career aspiration
• Increased Touch-points
Townhalls, Dip-Stick surveys, grievance redressal, external surveys, associate
satisfaction survey
Creating an environment that cares & provides an avenue to grow
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Cost Management
• Pyramid structure
• Leverage GNDM for global talent
• Variable and role based compensation
• Productivity improvements through assets, tools and processes
Global skills & competencies at optimized cost
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New HR Organization – Empowered Units
• HR Function Tightly Integrated with Operations
• Uniform & consistent policy formulation at corporate level
• Deployment responsibility with unit HR Head to drive agility and
responsiveness to business and employee needs
• Integrating unit performance with Variable Pay
• Focus on developing future leaders
Agile & Responsive structure to meet the demands of future business growth
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12
• Ranked Number One in the DQ–IDC IT Best Employer Study consecutively for
2007, 2006, 2005, 2004
• Recognized among the Top 10 Best Employers in the Hewitt Study 2006
• National Award for Innovative Training Practices for year 2006 by ISTD
• Winner of the Golden Peacock National Training Award - 2006
• Winner of the Golden Peacock Award for CSR (Asia) - 2007
• ‘Recruitment & Staffing Leader of the year’ Award – RASBIC India 2006. 2007
• Largest IT Services organisation in Asia
• Sustained growth across businesses. The true ‘Full Services Player’
• Partnership with academia based on trust and commitment
• Recognized by the industry
The Best Choice
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Leading in Challenging Times
Talent Management