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Leadership: Three Key Employee-Centered Elements with Case
Studies
Marc SummerfieldWashington Metropolitan Society of Health-System PharmacistsSeptember 28, 2013
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Sense of PurposeEmployee-Centered Leadership:Sense of Purpose
“You are not here merely to make a living.
You are here in order to enable the world to live more amply, with greater vision, and with a finer spirit of hope and achievement.
You are here to enrich the world, and you impoverish yourself if you forget the errand.”
--Woodrow Wilson
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“You are here in order to enable the world to live more amply, with greater vision, and with a finer spirit of hope and achievement. “
”world“--Patients--Customers (Physicians, Nurses, Students, Members)--Employees (Staff)
Sense of Purpose
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“Leadership is taking people to places they've never been before.” --Marie Kane
“Leadership is the process of influencing the activities of an organized group toward goal achievement.” --C.F. Rauch and O. Behling
“The leader is one who mobilizes others toward a goal shared by leaders and followers.”--Garry Wills
“The fundamental purpose of leadership is to produce useful change, especially, non-incremental change.” --John Kotter
“Leadership is a process whereby an individual influences a group of individuals to achieve a common goal.” -- Peter Northouse
“Leadership is action, not position.” - - Donald H. McGannon
Be Guided by a Definition of Leadership: Top Definitions
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Leadership is:
“Making Things Better”
Be Guided by a Definition of Leadership
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Know the difference between “Leader”and “leader” (Big “L” and little “l”)
“I always wondered why somebody didn’t do something about that. Then I realized I was somebody.”--Lily Tomlin
“In 1918, Georges Clemenceau of France made the observation that “War is too important to leave to the Generals.”Leadership is a choice, not a position.
Be Guided by a Definition of Leadership
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Act in that capacity without being formally empowered or recognized.
Lead and manage ourselvesLead and manage our
networkLead and manage our team
Three Hats
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TOPManagement
MIDDLEManagement
SUPERVISORY
Management
TECHNICAL
TECHNICAL
TECHNICAL HUMAN
HUMAN
HUMAN
CONCEPTUAL
CONCEPTUAL
CONCEPTUAL
Skills Needed—Skills Approach
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Employee-Centered Leadership
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Skills Needed: Human Relations
Sipe and Frick: Seven Pillars of Servant Leadership (based on Greenleaf’s Servant Leadership)Spears: Ten Principles of Servant LeadershipCovey: 7 Habits of Highly Effective PeopleKramer: 10 Ways for a Leader to Connect with EmployeesLi: Open Leadership: Five Rules
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The idea of the power of three is an intriguing concept
“It's not entirely clear why three . . .
rather than two or four or more, should
be the iconic grouping.”
--Wikipedia
The Power of Three (3)
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The Power of Three (3)
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The Power of Three (3)
Once upon a time, in a faraway land, A young Prince lived in a shining castle. Although he had everything his heart desired, The Prince was spoiled, selfish, and unkind.
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The Power of Three (3)
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The Power of Three (3)
“certain inalienable rights . . . life, liberty, and the pursuit of happiness.”
“. . . and that government of the people, by the people and for the people shall not perish from the earth.”
“First in peace, First in war,First in the hearts of his countrymen.”
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The Power of Three (3)
Our Starbucks Mission Statement:
Our mission: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.
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The Power of Three (3)According to Dr. Ezekiel Emanuel, President Obama’s Healthcare Adviser*
Too much money is spent per person because Americans overuse the healthcare system:
• Visiting doctors more than they need to;
• Seeking out expensive specialists in lieu of primary care physicians; and
• Demanding tests and procedures that they don’t really need.
*Journal of the American Medical Association, 2008
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The Power of Three (3)
A NATIONAL LEADERin teaching students to write effectively,learn from each otherand think for themselves
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The Power of Three (3)
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Three Signs of a Miserable Job: Patrick Lencioni
Irrele
vanc
e
Immeasurement
Anonymity
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Connection: Counters Anonymity To Connect:
“to join, link, or fasten together; unite or
bind”
Employee-Centered Leadership
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“In life, it’s rare that we truly are able to listen and find someone who will listen to us.”
--Francine Prose
Employee-Centered Leadership
Connection
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Connection
http://www.youtube.com/watch?v=7ffbFvKlWqE
Employee-Centered Leadership
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“Love him or loathe him, you can’t deny that Bill Clinton is a masterful connection artist. I’ve seen him in action many times, and he’s a wonder to behold.
How does he do it?
. . . these were the techniques I saw him use most often:”
–Sean Stephenson
Employee-Centered Leadership
Connection
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Employee-Centered Leadership
Connection1. He told a story.
2. He made physical contact.
3. He remembered your name.
4. He called you by name.
5. He made deep eye contact with you.
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Connection6. He used his facial expressions to convey his emotional state.
7. He calibrated his vocal inflections and volume based on the amount of rapport he had established.
8. He asked for your opinion.
9. He chose his words wisely.
10. He praised you publicly any chance he got.
Employee-Centered Leadership
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Employee-Centered Leadership
“a feeling of thankfulness and appreciation”
Appreciate; Thank; Praise; Acknowledge; Celebrate
Gratitude: Counters Anonymity Irrelevance, and Immeasurement
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Gratitude“I like compliments, praises, flatteries; I cordially enjoy all such things, and am grieved and disappointed when what I call a 'barren mail' arrives--a mail that hasn't any compliments in it.”
--Mark Twain
Employee-Centered Leadership
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Gratitude
“Gratitude is what establishes our humanity. Gratitude means that you have the capacity to be touched by the kindness of others.”
--Rabbi Schmuley Boteach
Employee-Centered Leadership
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Employee-Centered Leadership
List of simple phrases that express our feelings of praise and appreciation:
“I appreciate the way you . . . “;“Thanks for going all out when you . . .”:“One of the things I enjoy most about you is . . . “;“Our team couldn’t be successful without your . . .”;“You did an outstanding job of . . .”;“It’s evident you have to the ability to . . .”;“”I admire the way you take the time to . . . “;“What a great idea!”;“You’re doing a top-notch job of . . . .”
--Glenn Van Ekeren: 12 Simple Secrets of Happiness: Finding Joy in Everyday Relationships.
Gratitude
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“When someone does something good, applaud! You will make two people happy.”
-- Samuel Goldwyn
Employee-Centered Leadership
Gratitude
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”When you bring an employee up onstage and praise her performance, this has a management impact.
It will make this particular employee feel appreciated . . . .
However, it will also, if you do it well, have a leadership impact.
You are pointing to her and telling us that, although she is not perfect, her specific behaviors are the building blocks of our better future.”
Employee-Centered Leadership
Gratitude
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Employee-Centered Leadership
Gratitude
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Responsiveness: Counters Anonymity and Irrelevance
“ . . . responsive managers act consistent with the principle that their jobs are to help their staff do their jobs. So, a basic inter-dependence emerges based on behaviors that show concern, respect, and trust. ”
Employee-Centered Leadership
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Responsiveness“Readily reacting to suggestions, influences, appeals, or efforts”; intervening
“Who is a responsive leader?:
A responsive leader is a person who is able to identify both the explicit and implicit needs of people she interacts with and uses her understanding of those needs to try and fulfill them, whenever required.
–Bindu Sridhar http://www.youtube.com/watch?v=Em9wR9e5emY
Employee-Centered Leadership
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Responsiveness“If necessary (when a critical deadline is not met), we all go down to that department and help the manager meet the deadline.”
–Leonard Haynes
Employee-Centered Leadership
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Responsiveness: Examples ofnon- responsiveness
Employee-Centered Leadership
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Connection
Gratitude
Employee-Centered Leadership
A Key Triad
Responsiveness
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Employee-Centered Leadership
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“Whatever you are, be a good one.”
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Leadership: Three Key Employee-Centered Elements with Case
Studies
Marc SummerfieldWashington Metropolitan Society of Health-System PharmacistsSeptember 28, 2013
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