HCI #HCIwebcast
Today’s Guest Speakers
Bruce Wilson
Vice President
Business Development
Sonoma Leadership
Systems
Jim Kouzes
Author and Lecturer
The Leadership Challenge
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Great
Leadership
Creates Great
Workplaces Presented by
Jim Kouzes
Sponsored by
Sonoma Leadership
Systems and HCI
Debi Coleman, Board of Directors, Synopsys and opening case in
TLC 1st edition
“I think good people
deserve good leadership.
The people I manage
deserve the best
leadership in the world.”
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Objectives
1. Document how leadership makes a
difference in engagement and
performance.
2. Describe The Five Practices of
Exemplary Leadership® and their impact
on engagement.
3. Provide practical suggestions on what
leaders can do to improve engagement
and performance .
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
One-Minute Research
What words or phrases
come to mind that describe
an engaged workforce?
Type in your responses in
the comment section.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Kouzes & Posner’s Positive
Workplace Attitudes Measures
1. Team spirit
2. Pride
3. Commitment
4. Work ethic
5. Productivity
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
6. Clear
expectations
7. Feel valued
8. Effectiveness
9. Trust
10. Making a
difference
Who Constituents Are
1. Age
2. Gender
3. Country
4. Education
5. Tenure
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
6. Position
7. Function
8. Industry
9. Size of org’n
What percentage of
engagement is accounted for
by all 9 variables combined?
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Poll
1. 0-10%
2. 11-20%
3. 21-30%
4. 31-40%
5. 41-50%
PWA and LPI Scores
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
30
36
42
48
54
60
Low PWA Moderate PWA High PWA
Model Inspire Challenge Enable Encourage
LP
I S
core
s
The question is not,
“Do leaders make a
difference?”
The question is,
“How do leaders make
a positive difference?” © James M. Kouzes & Barry Z. Posner. All Rights reserved.
The Five Practices of
Exemplary Leadership®
• Model the Way
• Inspire a Shared Vision
• Challenge the Process
• Enable Others to Act
• Encourage the Heart
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Olivia Lai, manager, customer service support, Kimberly-Clark
“In order to become a
leader…it’s important
that I first define my
values and my
principles.”
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Employee Commitment
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Clarity about
my values
4.87 6.26
4.90 6.12
LOW HIGH
LO
W
HIG
H
Clarity about
organization’s
values
1 2
4 3
Satya Nadella, CEO, Microsoft, 2/4/14
“As we start a new phase
of our journey together, I
wanted to share some
background on myself and
what inspires and
motivates me.”
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Clear Leadership Philosophy
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Leaders
Constituents
25% more engaged
40% more engaged
Take Action: Model
Answer this question at the
end of every day: “What
have I done today that
demonstrates the values
that I hold near and dear to
me?” © James M. Kouzes & Barry Z. Posner. All Rights reserved.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Clarify values by
finding your
voice and
affirming shared
values.
Set the example
by aligning
actions with
shared values.
Michael Hyatt, CEO, Thomas Nelson
“Leadership is more than
influence. It is about
reminding people of what it is
we are trying to build — and
why it matters. It is about
painting a picture of a better
future.”
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Forward Looking
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
In Leaders
In Colleagues
71%
27%
Deborah Bishko, IBM
“You have to be able to
communicate how
everyone involved has
something at stake in
the outcome.”
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
On average, what percentage
of senior executives’ time is
devoted to developing a
shared view of the future?
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Poll
1. 0-10%
2. 11-20%
3. 21-30%
4. 31-40%
5. 41-50%
Envision and Enlist
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Constituents
Leaders
25% more engaged
50% more effective
Take Action: Inspire
Imagine it’s 5 years from now
and you’re attending a
ceremony honoring your
team as the “Organization of
the Year.” What do you hope
others are saying?
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Envision the future
by imagining
exciting and
ennobling
possibilities.
Enlist others in a
common vision by
appealing to
shared
aspirations.
Sam Liu, assistant GM, Kintetsu Logistics, Shenzhen
“Everyone can make a
difference if she or he
dares to step out to seize
the opportunity and take
the initiative.”
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Sources: Innovative Ideas
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
42%-62% are external
Source: Expanding the Innovation Horizon, IBM
Lillas Brown and Barry Posner
“Better learners …
consistently engaged in
leadership practices more
frequently than those in the
low learning category.”
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Feeling and Seeking Challenge
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Constituents
Leaders
25%-35% more engaged
40% more effective
Take Action: Challenge
At least once a week, ask
yourself: “What have I done
in the past week to improve
so that I’m a better leader
now than I was a week
ago?” Repeat for your team.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Search for
opportunities by
seizing the initiative
and by looking
outward for
innovative ways to
improve.
Experiment and take
risks by constantly
generating small
wins and learning
from experience.
Cora Carmody, SVP, Jacobs Engineering
“..it’s all about fostering
collaboration and building
spirited teams – actively
involving others, creating an
environment of mutual trust
and respect.”
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
The Name of the Game
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Community Game
Wall Street Game
70%
30%
Lois Skillings, RN, MS, NEA, BC
CEO, Mid Coast Health Services
“If you see the best
in people and expect
the best in people,
they deliver.”
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Enable Others to Act
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Constituents
Leaders
30% more engaged
60% more effective
Take Action: Enable
In every interaction with every
person ask yourself, “What can
I do in this moment to make
others feel more powerful,
competent and able to do more
than they think they can?”
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Foster
collaboration by
building trust and
facilitating
relationships.
Strengthen others
by increasing self-
determination and
developing
competence.
Do you need encouragement
to perform at your best?
Yes
No
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Poll
When you get encouragement,
does it help you perform at a
higher level?
Yes
No
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Poll
Kajsa Ryttberg, corporate business advisor to Sapa AB’s CEO
“By publicly praising
people, you make a
statement for how you
wish other people, not
directly involved in the
praise, to work and act.”
John McCarthy, Boston University
“Organizational members who were able to tell many stories, particularly positive stories, exhibited far more evidence of resilience than others.”
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Benefits of Celebrating
Accomplishments
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Constituents
Leaders
26% more engaged
31% more effective
Take Action: Encourage
Just say “thank
you” more often.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Recognize
contributions by
showing
appreciation for
individual
excellence.
Celebrate the
values and victories
by creating a spirit
of community.
The Five Practices of
Exemplary Leadership®
• Model the Way
• Inspire a Shared Vision
• Challenge the Process
• Enable Others to Act
• Encourage the Heart
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
The more frequently
leaders demonstrate each
of The Five Practices of
Exemplary Leadership the
more engaged people are
in their workplaces.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
For more information
about The
Leadership
Challenge visit:
www.leadershipchallenge.com
HCI #HCIwebcast
Questions?
Bruce Wilson
Vice President
Business Development
Sonoma Leadership
Systems
Jim Kouzes
Author and Lecturer
The Leadership Challenge