How to feel accepted, respected, understood
and appreciatedin a team environment
Ella Gruntowicz
A New Approach Pty Ltd
Introduction
Hello, and Welcome
Introduction
Who here would like to feel accepted the way you are, respected, understood, acknowledged and appreciated,
every time you work as part of a team?
Introduction
Why do I speak about Emotional Intelligence?
Because I believe that having highly developed emotional skills is very important
It helps us at work and in our personal lives
Highly developed EQ enables us to make empowering choices with satisfying life and career outcomes
I am passionate about developing EQ in myself and in others
My intention for this workshop is
To connect with you all and inspire you
to find the situations where you could use
more of your EQ potential
Ella’s short bio
Background: Software development
IT career: Over 15 years, with 9 years of project management, including Agile projects
Achievements: Managed and implemented over 20 projects to high customer satisfaction.
Industries: IT providers, Telco, Utilities, Banking, Government, Education.
Last 3 employers: IBM, South East Water, NAB.
Qualifications: Bachelors Degree in Software Engineering
PRINCE2 Registered Practitioner, Agile Project Management Practitioner, Certified ScrumMaster.
Ella’s short bio (cont)
Coaching and Speaking Career: Owned and ran a Life and Business Coaching Practice
(2005-2010), As a Life Coach specialized in developing EQ, Administered Bar-On EQ-i tests and facilitated improving
EQ skills, Delivered a number of public presentations on a variety of
EQ skills.
Conducted workshops:
“More? Yes, please” – How to set goals and achieve them.
“Write Yourself out of Your Worries” – How to recognize, manage and control your emotions.
The Fast, Fun & Easy Wayto
Get More out of Your Life
Ella Gruntowicz
A New Approachanewapproach.com.au
In an Agile environment, Emotional Intelligence is about:
The relationships we have with our Agile team members,
The quality of interactions with other Agilists (and non-Agilists),
Our responses to every day pressures.
What will we do during this workshop?
10 min - Introduction 35 min - We will explore the ingredients
of successful and productive Agile relationships.
10 min - I will present a practical Agile way of improving EQ.
5 min - Summary
Let’s start exploring the ingredients of successful and productive Agile relationships.
Please, turn to your neighbour and work for a minute together to come up with 5 to 10 words of what consists of a productive relationship.
What traits or abilities do you have to show?
What do you have to do to create a successful working relationship?
Out of all the possible choices, what is the most important ingredient of a successful relationship?
TRUST
Sometimes people say, ‘I just don’t trust that person’, but what is it exactly that makes up trust?
Please turn to the person next to you and discuss for 1 min: What, according to you, makes up trust.
The next exercise is adapted from the book by Geetu Bharwaney
Effective relationships are based on TRUST, where:
T stands for Truthfulness,
R stands for Respect,
U stands for Understanding,
S stands for Support,
T stands for Time.
T – Truthfulness
Expressing emotions – how I feel – as well as facts
Being honest even about difficult issues on the project
Doing what I say I’ll do Avoiding excuses – telling the truth
even when it hurts Not being afraid of saying it how it is
R – Respect
Accepting the person, as they are – not wanting to change them
Listening when the other person speaks Asking for their opinion Maintaining confidential information Checking understanding – not making
assumptions
R – Respect (cont)
Accepting what the other person is Not blaming them Being open and non-judgmental Not taking advantage of them – valuing
them always Asking how they would feel before
making decisions that affect them
U – Understanding
Accepting their flaws Being in tune with what they are saying Listening intuitively for the ‘essence’ of
what is being said Being able to sense when something is
wrong before the person even says anything
Providing constructive feedback Asking relevant questions
U – Understanding (cont)
Tolerating different views Respecting different points of views –
yours and others Actively listening Being able to reiterate what someone
is saying accurately Being able to have a real conversation,
even when there is no crisis happening
S – Support
Being at the end of a phone, when you are not there in person
Making relevant offers of skills and resources
Building up each person’s confidence Accepting the person, warts and all Asking for help when you need it.
Giving help when it is needed
S – Support (cont)
Being an advocate for that person Allowing the person to share their
problems without judgment Being there in time of need Understanding and contributing to
each other
T – Time
Making time Spending quality time Being able to be silent – and give time
to the other person Valuing each other’s time Giving space and time.
An Agile way of improving EQ
Summary
We have discussed what EQ is about in an Agile environment
We considered the ingredients of a successful relationship
We explored an Agile way of developing our EQ
Thank you for participating