Download - Lanc chamber feb 2013 time management
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Time Management:
The Art of Getting Things
DoneCoach Thom Finn
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Time Management:
The Art of Getting Things
DoneCoach Thom Finn
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Who is here…..
• How many supervise others?
• How many in full time/near full time sales?
• How many are in full time near full time customer service/customer support
• How many are self employed (S-E)
• How many have a very clear specific goal in their organization like this:
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Who is here…
• how many of you have been or read or attempted to improve your TM before…
• how many of you like my tie• how many keep many details up in your head?• How many have a job where they have to
REACT to phones, customers. the boss, other team members, where there job is to react to the whirlwind around them 75% or more of the time….
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Expert by necessity
• Planning is easy. Executing is hard
• How it usually starts out for me…– Sales Client
• No sales steps/Need Sales steps• Not Direct enough for 2013/need to learn how• No Selection/Start De Selection
– Plan GoalTasksExecute
• Understand, Buy In, Whirlwind
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Expert by necessity
• 90% of time
• Time Management
• My Choices– A) Beat them– B) Scream at them– C) Start Coaching on TM THEN results
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Why didn’t you get it done?
• http://www.youtube.com/watch?v=4P785j15Tzk
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Expert by necessity
• No Blame, No fault, Nothing “Bad“
• Bigger Whirlwinds in 2013
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You
• Are Not:• Stupid, lazy, unorganized• Hopeless• Incapable of getting it
• Are:• Facing a whirlwind• Too many demands• Not suited for traditional
TM
• maybe a little ADHD
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Tools not Short Cuts
• Tools• Principles/Disciplines• Rules• Address the ROOT
problem
• Tricks• Promise fast results• Band Aids• Treat symptoms not
root cause
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4 Tools Help Leverage
• Inter dependent• Master them one tool at
time• 17-30 days….• Try, Try Try again• At end, decide which tool
you want to start with
Executestuff
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To Make Sure You Get the Most Out of Your Learning ...
I KNOW
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The 4 Tools Of Execution
• 1. The Coach Thom style TASK LIST
• 2. The Default Schedule
• 3. Office Hours
• 4. Simplified Project Management
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Paper vs. Technology
• Debate with a volunteer
• In 15 seconds, I can write……but
• Faster, easier, more creative
• Defeats the purpose if technically challenged
• Loose the BIG idea
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Loops Cause Stress
• Looping, repeating, round and round
• 5 loops and your are “stressed”
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The Coach Thom Style
Task List• Loops stink.• Priority systems don’t work in 2013• Ignore your CAPACITY• Capture the details right away• How long will this take• WHEN will you do it• More than a to do list…or a multi
tasking…..
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Multi Tasking is Evil.
• Prove I can save you half the time.• Exercise part 1: write down the sentence I
gave you AND the numbers I give you. Note your time
• “Multi Tasking is the Biggest Lie you have ever been taught.”
• 1 2 3 4 5…..27• What was your time?
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Multi Tasking is Evil.• Exercise part 2: write down the sentence I
gave you ONE LETTER AT A TIME Immediately Followed by ONE NUMBER at a time.
• “M• 1• U• 2• What was your time?
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The Coach Thom Style
Task List
• CAPACITY or INVENTORY management
• Use your inventory/resources wisely
• Forced quick prioritization
• Saying NO
• Saying NOT NOW
• Focus only a few smart things
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The Coach Thom Style
Task List• 3 columns• #1 SPECIFIC Task
–Grab those ideas asap and record them–Underestimate how fast brain processes–Ancillary thoughts wont be lost–Natural sequential nature of your brain
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The Coach Thom Style
Task List• 3 columns
• #2 HOW LONG in minutes– FORCES you to address capacity and consider
inventory
• #3 WHEN will you do it– FORCES you to address capacity and consider
inventory– Prevents biting off too much
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The Coach Thom Style
Task List• Warehouse or Parking Lot
• As big as you want
• Good idea but not now
• Store in your warehouse
• Next 4th of July…
• Next time I hire a receptionist….
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The Coach Thom Style
Task List• Group Example• Give me a SPECIFIC
task…• How Long in minutes• WHEN will you do it• #2• #3• And #4
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The Coach Thom Style
Task List
Any time you have a Task -a to do- it goes here
It DOES not go anywhere else.
It does NOT go on a PDA, IPHONE, Blackberry….
Loss of control of your time and tasks causes stress.
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Use it for anything and everything.
Me? Coaching clients-listening and note taking in addition to their plan
So I'll put my notes in the front part of the book.
Label the top of the page with the details- like client, date
Optional Tool: A Journal
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Exercise to Lock in the Learning
• 6 minutes
• Brain Dump as much as you can in 6 minutes
• SPECIFCS of the task
• HOW LONG in minutes
• WHEN will you do it
• The winner is she/he who get the biggest dump
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Before we move on….
• Is this clear?
• Can I clarify?
• Tell me how I can help increase buy in?
• What will keep you
• from using it?
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The Coach Thom Style
Task List
Never Ever Ever Loose
When you are done with a page or even a page of TO DO's…get a great big giant magic marker and CROSS IT OFF!
This is NOT a calendar nor does it replace one…..keep using your paper calendar, your Franklin Planner, your PDA…..for appointments only.
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Optional Tool: A Journal
ANYTHING in your life where you want to record notes should go in the front with the date and a title.
For faster reference, you can add these items to your table of contents
Ideas for staff meeting
Stuff you want to torture your assistant with
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Optional Tool: A Journal
Or maybe I'm in a workshop and want to take notes…..date and seminar name at top
Or maybe I'm packing for a Conference and I want to make a note of what I need….
Or maybe I'm writing out my menu plan to keep under 1000 calories a day…..
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Tool: Default Schedule
• Default- “fall back on”• Done in advance• The Story of Wise
Thom and Simple Thom
• Wise Thom leaves notes for simple Thom
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Default Schedule.. more..
• The Wise you: un-rushed, calm, thinking PRO Actively, working Smart, quiet…
• Leaves instructions so the Simple you can just show up and see what needs to be done..
• Default- typical, regular, but not carved in stone-flexible, starting point
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Tool: Default Schedule
Interruptions in your professional life….High School…Did you sit in Math Class all day or all week? Then
move onto Gym?Try to set up your week like a High School Class
Schedule.Flip chart- what are some examples of the classes
you SHOULD be taking?….gym class/planning class/Prospecting class/Meetings
class…
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What Changed from School?
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Tool: Default Schedule
Reactive
How you spend it is up to OTHERS
BIG whirlwind
Catching balls
Hotel Owner/Manager
Only a few classes on the schedule
• Proactive• How you spend it is
up to YOU• Small whirlwind• Throwing Balls• Business Coach• Lots of classes on the
scheudle
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Tool: Default Schedule
The MOST IMPORTANT CLASS YOU CAN TAKE: PLANNING
Even if you work the Complaint Department at US AIRWAYS, you must find time for Planning.
Every day- 10 minutes.
Ideally the last class of the day
Or first thing in the morning.
Review your appointments, go through your notes, update your Task List
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Creating YOUR Default Schedule
• Step 1: Start with a blank week-fill in the days you work, the times you work Monday Tuesday Wednesday Thursday Friday Saturday
700
900
1100
100
300
500
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Creating YOUR Default Schedule
• Step 2: Going back, and using “blocks of time”, put in when you must react (MUST) …. Monday Tuesday Wednesday Thursday Friday Saturday
700 Staff Meeting Staff Meeting Staff Meeting Staff Meeting Staff Meeting
Departures
900Answer Phones Answer Phones Departures
Answer Phones Answer Phones Departures
1100
100
300 Check ins Check ins Check ins
Check ins Check ins Check ins
500 Check ins Check ins Check ins
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Tool: Default Schedule
• Because –in reality-we have these “musts”
• You saw some of mine, what are yours?
• Rule- The Musts Cannot take up your whole schedule
• For our goals and our exercise shoot for no more than 50% of your total Default Schedule
• Need to time EXECUTE
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Creating YOUR Default Schedule
• Step 3: Next using only 25% of what is left over, fill in your Important Reaction Items …. Monday Tuesday Wednesday Thursday Friday Saturday
700 Staff Meeting Staff Meeting Staff Meeting Staff Meeting Staff Meeting
FUP/Admin FUP/Admin FUP/Admin FUP/ADMIN Departures FUP/ADMIN
900Answer Phones Answer Phones Payroll Departures FUP/Admin
Answer Phones Answer Phones Payroll Departures
1100 Training Payroll SalesCalls
FUP/Admin Training SalesCalls
100 Training SalesCalls FUP/Admin
SalesCalls
300 Check ins Check ins SalesCalls Check ins Check ins
Check ins Check ins SalesCalls Check ins Check ins
500 Check ins Check ins Check ins
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Creating YOUR Default Schedule
• Step 4: Take what is left and create your PLANNING time, or your OFFICE HOURS (OH) …. Monday Tuesday Wednesday Thursday Friday Saturday
700 Staff Meeting Staff Meeting Staff Meeting Staff Meeting Staff Meeting
FUP/Admin FUP/Admin FUP/Admin FUP/ADMIN Departures FUP/ADMIN
900Answer Phones Answer Phones Payroll Departures FUP/Admin
Answer Phones Answer Phones Payroll Departures
1100 Training Payroll SalesCalls
FUP/Admin Training SalesCalls
100 Training SalesCalls FUP/Admin
SalesCalls
300 Check ins Check ins SalesCalls Check ins Check ins
Check ins Check ins SalesCalls Check ins Check ins
500 Check ins Check ins Check ins
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Tool: Default Schedule
The Importance of the Buzzer….Class Dismissed…
From Lunch to Home Ec.
The CLOCK!
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Tool: Default Schedule
I Guarantee you'll find minutes in a day, hours in a week and DAYS IN A MONTH by running by the clock.
"I don't want to be a slave to the clock". You won't…you'll have more time to do the things you REALLY want to do,
Students-What are some things you want to do but don't seem to have time for?
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Tool: Default Schedule
These tools will keep you focused!ADHD expertBright shiny objectsYou will be more plan-full and get the
important stuff done.AND…you'll save a lot of emotional energyAND…you'll get the wonderful feeling of
accomplishment by looking at the stuff crossed off.
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Default Schedule
• Use it over and over..
• Starting point, a pattern, a jig,
• Some can use the same pattern EXACTLY from one week to the next….
• Others (Sales?) will have to alter it slightly…
• Minority may have to adjust it more..
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Calendar vs. Default Schedule
• Calendar• Appointments-
meetings, sales calls, • Personal dates• Vacations, etc
• Default Schedule• INCLUDES the items
from your calendar• But also includes the
Reaction, the Important and the Office Hours
• To start with-use both, ideally- you are just going off your D.S..
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Exercise to Lock in the Learning
• 7 minutes
• Create Draft #1 of your Default Schedule
• Start with MUSTS
• Add Reaction Times
• Include PLANNING classes
• Only 75% filled
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Before we move on….
• Is this clear?
• Can I clarify?
• Tell me how I can help increase buy in?
• What will keep you
• from using it?
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Tool: Office Hours
The SECOND MOST IMPORTANT CLASS YOU CAN TAKE: OFFICE HOURS
An appointment with yourself.
60-120 minutes
Once or twice a week
This is when you work on your Task TO-DO list…
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Tool: Office Hours
This is where you can stuff done!
When you have office Hours, use your Task TO-DO list like a menu… What is a priority….
What is due.
What can I get done in the time allowed
What do I feel like doing
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Tool: Office Hours
3 Mojo Traps1. Burned out or Lazy
2. Multi Tasking 3. InterruptionsCLOSE YOUR DOOR and UnplugSprint- rest, Sprint-rest, its not a marathon
yet.Start small
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Creating YOUR Default Schedule
• Step 4: Take what is left and create your PLANNING time, or your OFFICE HOURS (OH) …. Monday Tuesday Wednesday Thursday Friday Saturday
700 Staff Meeting Staff Meeting Staff Meeting Staff Meeting Staff Meeting
FUP/Admin FUP/Admin FUP/Admin FUP/ADMIN Departures FUP/ADMIN
900Answer Phones Answer Phones Payroll Departures FUP/Admin
Answer Phones Answer Phones Payroll Departures
1100 Training Payroll SalesCalls
FUP/Admin Training SalesCalls
100 Training SalesCalls FUP/Admin
SalesCalls
300 Check ins Check ins SalesCalls Check ins Check ins
Check ins Check ins SalesCalls Check ins Check ins
500 Check ins Check ins Check ins
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Tool: Office Hours
A) For Projects-tasks with multi steps
B) Banging out smaller tasks
Use this rare uninterrupted time wisely
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Before we move on….
• Is this clear?
• Can I clarify?
• Tell me how I can help increase buy in?
• What will keep you
• from using it?
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Tool : Simple Project Planning
Many connected tasks make up a project
>30 Minutes
>3 steps
There are more projects in your life than you realize
To get an project accomplished, break it into bite size pieces
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Tool : Simple Project Planning
Master the other tools first
GANTT Charts, MS Project, Spreadsheets
Not Paper- easiest is Excel
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Project Plan Example
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Project Plan Example
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Tool: Simple Project Management
• 100’s : Details about setting it up– Size of the room– The time– Coordinating with Melissa and Will
• 200’s: Introduction, welcome
• 300’s: Overview,
• 400’s: Default Schedule
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Tool: Simple Project Management
• 500’s: Task List
• 600’s Office Hours
• 700’s Project Planning
• 800’s Wrap Up
• 900’s My Admin
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Tool: Project Management
• If time, an ATTEMPT an example
• We need to hire another person in our accounting department…
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Tool: Simple Project Management
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Before we move on….
• Is this clear?
• Can I clarify?
• Tell me how I can help increase buy in?
• What will keep you
• from using it?
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This Stuff works!
• Bob was able to launch his 2nd business
• Henry was finally able to roll out his new product line
• Teresa had much more effective staff meetings
• Gary was able to be at home by dinner
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Time Management:
The Art of Getting Things
DoneCoach Thom Finn
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Time Management:
The Art of Getting Things
DoneCoach Thom Finn
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Now what….
• Pick one tool to focus on for 30 days
• Master that then add to it
• Try, try, try again
• Down and out homeless alcoholic who tried getting sober 71 times……
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Time Management:
The Art of Getting Things
DoneCoach Thom Finn