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Knowledge Management Has the Torch Been Passed to a
New Generation?
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CARL FRAPPAOLO
KNOWLEDGEMANAGEMENT
2
2006…2008…The Next
Generation ?
Knowledge Management
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©AIIM|Allrightsreserved 3
• "Leveraging collective wisdom and experience to accelerate innovation and responsiveness”– C. Frappaolo,
“Exec Express Knowledge Management,” Capstone, 2006
Knowledge Management
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Defining KM
©
21
Strategy
Process
• Are the right processes in place to:- capture, create and refine knowledge?- disseminate, share and apply knowledge to deliver business value?
•What tools are in place?•What tools are needed to enable the environment?•How best to fill the gap?
•Which factors are critical for my business that can be addressed by KM?•Which knowledge adds the most value?•What are our highest priorities and initiatives?
• Is there a culture for sharing?• Which people need to be empowered to contribute knowledge?• Are priorities aligned with measurements?
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The Evolution of Capability
5©AIIM|Allrightsreserved
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6©AIIM|Allrightsreserved
Source:http://gobigalways.com/old‐people‐ruining‐social‐software‐young‐people‐ruining‐the‐workplace/
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Millennials GenX Boomers
Are YOU an Internal Champion for Enterprise 2.0 Within Your
Organization?
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The Real Generation Gap
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Fully EngagedIsolated
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(Re)Defining KM
©
21
Process
©
21
Strategy
Process
• Are the right processes in place to:- capture, create and refine knowledge?- disseminate, share and apply knowledge to deliver business value?
•What tools are in place?•What tools are needed to enable the environment?•How best to fill the gap?
•Which factors are critical for my business that can be addressed by KM?•Which knowledge adds the most value?•What are our highest priorities and initiatives?
• Is there a culture for sharing?• Which people need to be empowered to contribute knowledge?• Are priorities aligned with measurements?
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EmbraceTheNextGenerationinTechnology
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A Technology Map to Knowledge Management
Explicit Tacit
Intermediation
Externalization
Internalization
Cognition
Knowledge complexity
e-mail, Groupware, Intranets
DM, ECM, Worklfow/Modeling, meta-tags, e-learning
Search/IR, Agents, Taxonomy, Portal
Workflow, BPM, Decision Modeling, Analytics
RSS, Mashup, Search/Social Tagging & Bookmarking, SNA
Mashups, RSS, Text Analytics
Wikis, Blogs, Podcasting, RSS, Social Tagging
Findability, RSS, Social Tagging/Bookmarking
EmergenceEmergence
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How Enterprise 2.0 Makes a DifferenceLowbarrierWeb/widelyaccessibleEmergent/heuristicLeanandAgileLowercostEvolutionnotRevolution
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The Challenge of Capture & Organization
Knowledge Seeker“Where do I look to find the right knowledge?”▼Knows how
knowledge is to be used, but not how to find it
Knowledge Provider“How do I share and organize my knowledge?”▼Knows the
knowledge, but not how it might be used
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?ECM
Will work for
Knowledge
Knowledge ProviderAble to share the knowledge, but has no incentive to do so
Knowledge SeekerHighly incentivized to
exchange knowledge, requires
knowledge provider’s cooperation
The Challenge of Incentivizing
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Resistance is Real
49%64% 72%
38% 40% 32%
ITMgmt
Users
∆40%Experienced
Overcame
Source: Information Architected and The 2.0 Adoption Council
Overcame
Experienced
Overcame
Experienced
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CARL FRAPPAOLO
KNOWLEDGEMANAGEMENT
10 Steps to a KM Strategy
1.Define the Community2.Define the Stratgey and CSFs3.Execute a Knowledge Audit4.Execute an ROI (as necessary)5.Define Leadership Roles6.Model Around Core Competencies7.Inventory Current Content Patterns8.Assess Current Practices9.Define the Ecosystem (include incentives)10.Supply an Infrastructure (repeat - improve, emergent)
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Let’s Get 2.0
[email protected] Facebook: Carl Frappaolo LinkedIn: Carl Frappaolo Twitter: @carlfrappaolo
www.informationarchitected.com Facebook: Information Architected Twitter: @IAI
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The KM Challenge of Incentivizing
Knowledge Provider▼ Able to share the
knowledge, but has no incentive to do so
?Help
Knowledge Seeker▼ Highly incentivized to
exchange knowledge, but requires knowledge provider’s cooperation