Download - Know your health care options
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Your Healthcare Options in Manitoba
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Workshop Objectives
2. You will be able to explain the 5 health care options available to you in Manitoba
3. You will be able to express your health symptoms.
4. You will be able to speak to a receptionist and make a doctor’s appointment.
1. You will learn 8 new words
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Our Agenda1. Introductions
2. Review health care options
3. Case studies
4. Health symptoms
5. Listening
6. Practise making a doctor’s appointment
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• What is your name?
• What is your country of origin?
Introductions
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DiscussionActivity 1
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Have you ever been sick and didn’t know what to do about it?
What happened?
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Review the vocabularyActivity 2
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Activity one: Vocabulary Review
Member of a nationut
opening
To prefer
natureclinic
appointment
Have you in
a place to get medical care
to put aside time for a specific purpose available time characteristics of a certain thingtime set aside for a specific purpose
to like something over another
to have made an appointment for another person
to make an appointment
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Activity two: Fill-in-the-blank
1. Would you like ___________________________________ to see the doctor?
2. Do you have any _________________ between 9 and 10 in the morning?
3. What time would you ____________ ?
4. Can you tell me the ________________ of your headache?
5. The _________________ is open from 9 am to 5 pm.
6. Why did you cancel your ______________________ ?
7. I _________________ to see the doctor at 9 am.
openingnature
prefer
clinic
appointment
to make an appointmenthave you in
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Healthcare Options
in Manitoba
Activity 3
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Call Health Links
1. A free service provided by the province of Manitoba.
2. You can speak to a nurse about your health concern on the phone.
3. The nurse will give you advice about what to do.
4. The service is available 24 hours a day. Everyday!
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When should I call Health Links
1. Call when your situation is not life threatening .
2. Call when going to a walk-in clinic or calling the doctor is not an option.
For example, in the middle of the night.
• 204-788-8200 in Winnipeg• 1-888-315-9257 outside Manitoba
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Go to a Walk-in Clinic
• You can speak to an experienced nurse or doctor about minor issues such as cuts, bruises and burns.
• An appointment is usually not necessary.
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You should visit a walk-in clinic when…
1.Your problem is not an emergency.
2.You can’t wait to see your doctor, but you need care now
3.You don’t have a family doctor
Image by Blaine Roberts. CCY-BY-SA
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1. When your health concern is not an emergency2. When you can wait for an appointment
See your Family Doctor
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Drive to Emergency Room
The emergency room of your local hospital is open to you 24 hours a day, seven days a week.
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Call an Ambulance (911)
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Drive to ER or call 911?
• Is the condition life-threatening?• Could the person’s condition become
worse on the way to the hospital?• What is the weather like?
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Study some Case StudiesActivity 4
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Case Studies
Of the 4 options available to them, what do you think they should do?
• Call 911?• Call their doctor?• Call health links? • Go to the walk-in-clinic?• Drive to the closest emergency room?
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Roger and his wife are new to Manitoba.
Their grandson, Thomas, is visiting them for
the weekend. Thomas has a mild stomach
ache. It is Saturday night.
Case Study 1
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Sharmila is new to Manitoba. She has not been
feeling well lately. She has been feeling tired. She has
a medical card and a family doctor.
Case Study 2
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Rosa’s with ten year old daughter Lupita. Rosa is
five months pregnant. One day she awoke with
sharp stomach pains.
Case Study 3
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Su Jie and her husband have hired a man to paint the
interior of their house. He has fallen. He is awake, but
seems to have a lot of lower back pain.
Case Study 4
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Natalia and her husband have been living in Manitoba
for 6 months. They suspect their 2 year old daughter
has swallowed poison.
Case Study 5
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Adrigo awakes at 3:00 AM
to get some water. Along
the way he walks into a
door. He suffers a small cut
to his forehead and feels a
little dizzy.
Case Study 6
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Activity 5 Listen to a conversation
1. How many people are speaking?2. What is Fer’s complaint?3. For how long has he had this
condition?4. What advice does Dorian give him?
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Script• Dorian: Hello Fer, how are you today?• Fer: I’m ok, but I have a headache and I feel
nauseous• Dorian: Have you taken anything for it?• Fer: No, I have not. • Dorian: How long have you had it?• Fer: For about 2 days. I think it’s getting worse.
What do you think I should do?• Dorian: I think you should call health links. They
might be able to give you some good advice.
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Symptoms
Activity 6
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What’s the problem?
I have a stomache ache.
Image by Blaine Roberts. CCY-BY-SA
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How can I help you?
I have a sore throat.Image by Blaine Roberts. CCY-BY-SA
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How can I help you?
I have a rash.Image shared under CC0
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How can I help you?
I have a headache.Image shared under CC0
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How can I help you?
I feel dizzy.Image shared under CC0
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How can I help you?
I have a fever.Image by Blaine Roberts. CCY-BY-SA
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How can I help you?
I have a sore knee.
Image by Peggy_Marco / 4771 images under CC0
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How can I help you?
I have been sneezing a lot!
Image by PublicDomainPictures / 18043 under CC0
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How can I help you?
I feel fatigued.Image shared under CC0
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How can I help you?
I have a runny nose.Image by Blaine Roberts. CCY-BY-SA
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Making an
Appointment
Activity 7
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Listen
• What’s the patient’s condition?• How long have the patient had this
condition?• When is the appointment?
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Receptionist: Doctor Minal’s office. How may I help you?
Patient: I would like to make an appointment to see Doctor Minal please.
Receptionist: Sure, may I have your name please?
Patient: Yes, my name is Roger Bannister.
Receptionist: Roger, have you been to the clinic before?
Patient: Yes, I have.
Receptionist: What is the nature of your visit?
Patient: I have had a headache for four days. Receptionist: Uh, let me see............We have two openings this week. We have
Wednesday at 9:30 am or Friday at 3:00 pm. Which would you prefer, Wednesday at 9:30 am or Friday at 3:00 pm?
Patient: I think I’d prefer Wednesday at 9:30 am.
Receptionist: Ok Roger, I have you in to see Doctor Minal this Wednesday at 9:30 am. Is there anything else I can help you with?
Dorian: No, that’s about it. Thank you very much.
Receptionist: You’re welcome. See you soon!
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Talking to a ReceptionistReceptionist: Doctor Minal’s office. How may I help you?
Patient:
Receptionist: Ok, May I have your name please?
Patient:
Receptionist: ___________ have you been to the clinic before?
Patient:
Receptionist: We have two openings this week. We have _________ at _______________ or ___________ at ___________. Which would you prefer, ______________ at _____________?
Patient: Uh, I think I’d prefer __________________at _____________.
Receptionist: Ok ______________, I have you in to see Doctor Minal this _____________ at ________________. Is there anything else I can help you with?
Patient:
Receptionist: You’re welcome. See you soon!
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What did you learn today?
• Five Health care Options available to you in Manitoba
• 10 ways to express your health symptoms
• How to make a doctor’s appointment with a receptionist
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Follow-up Tasks
• Write a dialogue where you make a doctor’s appointment
• Write about health care options in your birth country
• Write a few sentences about what you learned in this class
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More Tasks
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Thank you...
See you next week!