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Key Takeaways from Managing an Integrated JIRA Experience
NICK ANDERSON • SENIOR PRODUCT MANAGER • KIVA
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I N T H E AT L A S S I A N S U I T E
A B O U T K I VA
O U T S I D E T H E S U I T E
Agenda
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About Kiva
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I M PA C T TO D AT E
W H AT I S K I VA?
C O M M U N I T Y L I C E N S E
About Kiva
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Big cool statistic
2,569
Add-Ons in Marketplace
Our mission: Connect people through lending to
alleviate poverty.
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People with a very modest amount of money can make a huge positive impact all around the world.P R E S I D E N T B I L L C L I N TO N
“”
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W H AT I S K I VA ?
I M PA C T TO D AT E
C O M M U N I T Y L I C E N S E
About Kiva
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Lent
$758 m
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Borrowers
1.6 m
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Countries
83
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Lenders
1.3 m
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Repayment Rate
98%
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kiva.org/lend
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W H AT I S K I VA ?
C O M M U N I T Y L I C E N S E
I M PA C T TO D AT E
About Kiva
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Cost to Kiva of Atlassian suite!
$0.00
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Thank you, Atlassian!
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In the Atlasssian Suite
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C O N F L U E N C E
H I P C H AT
In the Atlasssian Suite
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HipChatPlug and play
A way for your team to collaborate in real time wherever, whenever.
AsynchronousAllows for interruption-free collaboration.
Hosted group chat
Not just human-to-human chat, but allows for bots and integrations
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Link rooms with issues
Great for triaging single issues or discussion about a story.
Simple link to JIRA issues from HipChat For longer-running
projects, have JIRA activity show up in a HipChat room.
Easy links to issuesLink rooms with issues Link projects with rooms
3 ways to integrate JIRA & HipChat
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Easy setup in JIRA
Connect projects to rooms
Quickly link up your HipChat and JIRA instances. Lots of hooks to manage
Pipe ticket updates in a project into a specific room
JIRA AdministratorsAdministration > System > Mail > HipChat Integration
Easy setup in JIRA
Connect projects to rooms
JIRA Administrators
Connect JIRA and HipChat
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Just drop in the link.
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And detail will appear.
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You don’t have to go hunting for updates. They come to you.
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Specify which updates merit a push to HipChat
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Type your annotation here
Type your annotation here, dotted line can be moved or re-sized, the angle changed
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H I P C H AT
C O N F L U E N C E
In the Atlasssian Suite
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Confluence
Across the entire organization anything that needs to be documented goes here
Everyone can contribute, comment, view and share
Manage knowledge
Collaboration space
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Release notes
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Just write a JQL query and get a list of issues to embed.
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Big cool statistic
2,569
Add-Ons in Marketplace
A list of tickets that updates itself is a powerful thing
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Product specifications
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Big cool statistic
2,569
Add-Ons in Marketplace
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Total number of JIRA tickets referenced on the page.
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Link to the ticket with the status. Easy to keep track of all of the tickets associated with a spec.
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Paste in a link to the issue and it automatically reformats.
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Jira links back to confluence
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Outside the Suite
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G E C K O B O A R D
S A L E S F O R C E
Outside the Suite
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Salesforce
Community support
Used for fundraising, managing our partners, tracking contacts, etc
Field partner pipelineLots of business logic lives here
Kiva’s CRM
Our community support team lives in Salesforce Cases
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The JIRA integration
Type your annotation here, the dotted line can be moved and/or re-sized.
Make it easy to report bugs
One-click solution
Feature requests too!
Users can create a Jira ticket directly within a SalesForce case they are working on.
Integrated button makes it dead simple to get an issue into triage.
Closes the loop from user feedback to development organization.
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Have a bug to report? Just click this button
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Choose the JIRA project, then choose the issue type.
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Big cool statistic
2,569
Add-Ons in Marketplace
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Details show up in HipChat. Now the whole team knows what’s up!
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How does it work??
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Big cool statistic
2,569
Add-Ons in Marketplace
Powered by Connector for Salesforce & JIRA
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Click “Application Links” in the “Add-ons” section
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Big cool statistic
2,569
Add-Ons in Marketplace
Don’t forget to add the button!
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S A L E S F O R C E
G E C K O B O A R D
Outside the Suite
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Geckoboard
Making it easy for the team to get a pulse on what’s going on
Measured and managedWhat you track is what you prioritize and optimize
Information radiator
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Big cool statistic
2,569
Add-Ons in Marketplace
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Out of the box support
Widgets, widgets everywhere
Google Docs Widgets
API Endpoints
4 widgets supported by default. Very easy to set up.
Export from JIRA, import to Google Docs, widgetize!
Pull data via the API and use it in custom widgets.
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R.A.G. status countIssue countDays until next release
R.A.G ticket priority count
Out of the box
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Lots of configuration options
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Google docs integrations
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Big cool statistic
2,569
Add-Ons in Marketplace
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Big cool statistic
2,569
Add-Ons in Marketplace
Once per sprint, don’t overbuild!
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Big cool statistic
2,569
Add-Ons in Marketplace
Custom widgets are powerful
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Just specify an API endpoint
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Big cool statistic
2,569
Add-Ons in Marketplace
Measure all the things!!
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Recap & takeaways
Collaboration, anywhere & anytime
Track and measure everything
Bridge from product to engineering
Close the customer loop
HipChat
Confluence
SalesForce
Geckoboard
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NICK ANDERSON • SENIOR PRODUCT MANAGER • KIVA
Thank you!