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Kaizen Through
Employee
Empowerment
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Arabian Automobiles Company is one of the largest automobile distributors in the Gulf and is the flagship company of the AWRostamani Group. AAC is the sole distributor for Nissan, Infiniti and Renault in Dubai and the Northern Emirates and continues to implement the best management processes, technology and business practices so that our customers can leave the showroom assured they are receiving the world’s finest standards of servicing and support second to none.
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Salah Yamout
Director Sales & Marketing
Arabian Automobile Company
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Gordhan Punjabi
Head of Training & Kaizen
Arabian Automobile Company
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Agenda • What is Kaizen
• Why kaizen
• How
• Employee aspect of Kaizen • Q&A
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WHAT ?
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"do it better, make it better,
improve it, because if we don't, we
can't compete with those who do."
Change Good
Kai Zen
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WHY ?
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AWR Quality Policy
5 AWR Automotive is
committed to the principles of Total Quality Management
& Continual Improvement
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AWR Core Values
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HOW ?
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Kaizen Journey
Launch
Planning
Audit
Team
Training
Employee Suggestion
Branch Events
Implementation
Symposium
Planning
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Launch
Planning
Audit
Team
Training
Employee Suggestion
Branch Events
Implementation
Symposium
Launch
Kaizen Journey
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Launch
Planning
Audit
Team
Training
Employee Suggestion
Branch Events
Implementation
Symposium
47
Kaizen Journey
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Launch
Planning
Audit
Team
Training
Employee Suggestion
Branch Events
Implementation
Symposium
Training
Kaizen Journey
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Launch
Planning
Audit
Team
Training
Employee Suggestion
Branch Events
Implementation
Symposium
Employee Suggestion
Kaizen Journey
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Launch
Planning
Audit
Team
Training
Employee Suggestion
Branch Events
Implementation
Symposium
Kaizen Branch Events “Genchi Genbutsu” • Current situation
• Impact
• Root Cause
• Evaluate Employee Suggestions
• Build Kaizen Action Plan
• Define Measurements
• Agreement on Way Forward
Kaizen Journey
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Launch
Planning
Audit
Team
Training
Employee Suggestion
Branch Events
Implementation
Symposium
Implementation
Employee Suggestion
Suggestions
Agreed to be Implemented
Kaizen Branch Event
Validation of Suggestions
Suggestion Implemented
Implementation of Suggestion
Kaizen Journey
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Launch
Planning
Audit
Team
Training
Employee Suggestion
Branch Events
Implementation
Symposium
Kaizen Audit
“Inspect what you want to Expect”
Kaizen Journey
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Launch
Planning
Audit
Team
Training
Employee Suggestion
Branch Events
Implementation
Symposium
Kaizen Symposium
2014
Kaizen Journey
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Employee Aspect of Kaizen
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Employee Aspect of Kaizen
Appreciated
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Empowered
Employee Aspect of Kaizen
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Supported
Employee Aspect of Kaizen
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Trained
Employee Aspect of Kaizen
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Convinced
Employee Aspect of Kaizen
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Thank you
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Q & A