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Jump Start Communication after Deployment
FACILITATOR’S NAMEDATE
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Communication is impacted 7% by words, 38% by voice qualities, and 55% by body movements.
- A. Barbour “Louder than Words: Nonverbal Communication”
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Recognize the components of effective communication.
Discuss best practices for effective communication.
Apply communication tips to ease reintegration after deployment
Objectives
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Setting the Stage for Communication
• Respect
• Active Effort
• Timing
• No Attacks
– “I” messages
• Be Honest
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YOU vs. “I”YOU MESSAGE:
YOU are not listening to what I am saying!
“I” MESSAGE:
I feel frustrated when I have to repeat my point because I think I am not being
heard.
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Setting the Stage for Communication
• Respect
• Active Effort
• Timing
• No Attacks
– “I” messages
• Be Honest
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Communication Skill Tips Exercise
With your table brainstorm tips for your assigned
communication skill and record them on a piece of butcher
block paper.
Verbal – what do you need to consider when speaking to someone?
Non-verbal – what do you need to consider about body language?
Listening – what do good listeners do?
Feedback – what is feedback? What makes it effective?
Manage Stress – what can you do if you start to get upset during communication?
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Verbal Communication Tips
• Think before you speak
• Make eye contact
• Be specific and clear
• Be concise
• Be positive
• Verbal Modeling
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Nonverbal Communication Tips
• Reading nonverbal communication
– Practice observing people
– Be aware of individual differences
– Look at nonverbal signals as a group
• Using nonverbal communication
– Use nonverbal signals that match your words
– Adjust you nonverbal signals to the context
– Use body language to convey positive feelings
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Active Listening Tips
• Focus fully on the speaker
• Avoid interrupting
• Avoid appearing judgmental
• Show your interest
• Provide feedback
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Feedback Tips
• Restate the original content and feeling
(Parrot/Paraphrase)
• Don’t express opinion as fact
• Explain your reasons
• Ask questions
• Be courteous
• Critique the content not the person
• Respond, don’t react
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Manage Stress during Communication
• Recognize you are becoming stressed
• Take a moment to calm down
• Bring senses to the rescue
• Look for humor
• Be willing to compromise
• Agree to disagree
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Handling Communication When You Are Upset
• 48 hour rule
• Stop
• Think
• Talk
• Listen
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Recognize the components of effective communication.
Discuss best practices for effective communication.
Apply communication tips to ease reintegration after deployment
Objectives
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Jump Start Communication after Deployment
FACILITATOR’S NAMEDATE