July 18, 2001
Douglas R. NortonGlobal Practice LeaderZLE (NSK) Solutions
Zero Latency Enterprise in the Public SectorZero Latency Enterprise in the Public Sector
Powering the next-generation enterprisePowering the next-generation enterprise
What we are here to talk about …What we are here to talk about …eliminating “Enterprise Latency”eliminating “Enterprise Latency”What we are here to talk about …What we are here to talk about …eliminating “Enterprise Latency”eliminating “Enterprise Latency”
What is a Zero Latency Enterprise?
ZLE business and technology trends
Compaq introduces a new Zero Latency Enterprise (ZLE) model and solutions
Compaq proves it can be done
A definition“A zero latency strategy is any strategy that exploits the immediate exchange of information across technical and organizational boundaries to achieve business benefit”
Roy SchulteGartner
The Compaq initiative“A Compaq-wide business initiative to deliver architecture, platforms, integrated partner solutions, experience, consulting, and services enabling Compaq customers to implement a Zero Latency Enterprise Information System”
What is a Zero Latency Enterprise (ZLE)?What is a Zero Latency Enterprise (ZLE)?What is a Zero Latency Enterprise (ZLE)?What is a Zero Latency Enterprise (ZLE)?
The commercial cost of latency …The commercial cost of latency …The commercial cost of latency …The commercial cost of latency …
Customer satisfaction Revenue Risk exposure Productivity Production costs Delivery schedules Time to market
So, how does this affect government?So, how does this affect government?So, how does this affect government?So, how does this affect government?
Interactions with government in the future will be focused on “life events,” not individual agency services
– One-government view– Transparent, seamless
access to transactions and data
– No replication of input– Consistent with
expectations from the commercial sector
…….is about.is aboutintegrating systems and dataintegrating systems and data
eGovernmenteGovernment….….
Examples of integrated applicationsExamples of integrated applicationsExamples of integrated applicationsExamples of integrated applications
Environmental data sharing– Multimedia view, in real time
– Reduced burden for business
Emergency management data sharing
– No agency barriers
Single view of the citizen– No need to re-enter the same
personal data over and over
Seamless response to business inquiries
– Assist businesses in making informed decisions to relocate into the state
… … and there are othersand there are others
ZLE is an extensible architectural approach for real time integration of enterprise services and data– Synchronize and route information across
various enterprise applications– Integrate data into a Storage Cache
for the enterprise– Provide data to Business Intelligence
applications for analysis– Support transaction access applications
needing transactional access to up to the minute data from multiple systems
What is ZLE?What is ZLE?What is ZLE?What is ZLE?
ZLEZLE
Pointof sale
Transactionverification
Supply chain
Analysis and
reporting
E-business
ZLE is notZLE is notZLE is notZLE is not
ZLE is not just a data warehouse system – Although it supports DSS and data mart
operations
ZLE is not just an enterprise integration platform– Although it can accomplish application and
data integration across an Enterprise
ZLE is not a single product or middle ware– ZLE is an architecture with collection of
products, tools, and services that enables reduction of operational latency in an enterprise
What does ZLE enable?What does ZLE enable?What does ZLE enable?What does ZLE enable?
Real time access to a real time consolidated view of information from anywhere across the enterprise
The ability to take action A unifying architecture for business rules
and policies Architectural scalability for the enterprise Architectural availability for the enterprise New kinds of applications that could not
exist without the Zero Latency Enterprise
The Network Edge
InternetInternet
IntranetIntranet
WirelessWireless
Call CenterCall Center
RefundsRefunds
PermittingPermitting
Point of SalePoint of Sale
ReportingReporting
Why is this important?Why is this important?Bringing “real-time” to the edge of the networkBringing “real-time” to the edge of the networkWhy is this important?Why is this important?Bringing “real-time” to the edge of the networkBringing “real-time” to the edge of the network
CustomerZLE
ZLE
ODS
Why government customers care Why government customers care Why government customers care Why government customers care The need to integrate
– New with old
– Acquired with existing
The race to provide users with– More timely information
– More relevant interactions
– Value at each interaction
– A single consciousness
A way to leapfrog– Traditional data warehousing
– Traditional Integration techniques
See, Know, Act NowSee, Know, Act Now
Next-millennium enterprise demands new Next-millennium enterprise demands new information management structureinformation management structureNext-millennium enterprise demands new Next-millennium enterprise demands new information management structureinformation management structure
Robust integration of ..– Business processes– Business data
“Zero latency” in nature Detailed event knowledge 24x365 global services
Moving at e-speed!
GlobalValueChains
GlobalValueChains
BusinessIntelligenceBusinessIntelligence
CustomerRelationshipManagement
CustomerRelationshipManagement
Current technologies for integrating Current technologies for integrating business processes and databusiness processes and dataCurrent technologies for integrating Current technologies for integrating business processes and databusiness processes and data
Businessoperations
Businessplanning
Customerservices
ApplicationApplicationIntegrationIntegration Data WarehouseData Warehouse
But there are gaps ..
The technical challengeThe technical challengeThe technical challengeThe technical challenge Very detailed, large mass of data
– Constant in-flight updates – Very volatile data contents
Complex mixed workload– Staying current with event capture – Optimized for time-critical queries
and very large user population– EAI fulfillment – Tolerant of complex queries
Continuous 24x366 availability– VLDB manageability
Incremental growth and scalability
Adapters
APPL
Online, batch EAI subscribers
Adap
ters
APPL
Legacy publishers
Operational MartsOperational Marts
Compaq introduces the Zero Latency Compaq introduces the Zero Latency Enterprise solutions modelEnterprise solutions modelCompaq introduces the Zero Latency Compaq introduces the Zero Latency Enterprise solutions modelEnterprise solutions model
Real Time Data Cache
Operational Data StoreOperational Data Store(ODS)(ODS)
Tight coupling
EAI EAI Solutions integrator
Adapters
APPL
ZLE Applications
Adap
ters
APPL
Operational analysis
Data accessData access ODBC JDBC OLE DB
MessagesMessages MQSeries ISOCOR
Objects, external Objects, external accessaccess
CORBA, Java™, IIOP, XML, etc.
TransactionsTransactions TUXEDO®
CICS etc.
Value of ZLE in a distributed data Value of ZLE in a distributed data environmentenvironmentValue of ZLE in a distributed data Value of ZLE in a distributed data environmentenvironment
One copy of data, broad visibility for authorized users
Real-time update at transaction level Aggregation across all data sources Simplified query syntax (single rules
engine) Publication/subscription process centrally
controlled True 24x7 environment Unlimited scalability with consistent
architecture Simplified security management
ZLE advantages for government usersZLE advantages for government usersZLE advantages for government usersZLE advantages for government users
Streamlined management of access authorities ZLE cache provides “always on” capability, permitting clients to be
available only as required ZLE mediates across unlike messaging protocols permitting an
application to communicate with dissimilar partners using a single protocol
ZLE mediates between dissimilar networking protocols ZLE mediates workload, permitting clients to be sized optimally
rather than to meet peak request loads ZLE allows common business rules to be applied as data flows
through the hub and allows rules changes to be effected in one place ZLE permits streamlined adaptation by the network to client change –
reduced administrative burden and cost
Zero Latency Enterprise SolutionsZero Latency Enterprise SolutionsTelecommunications applicationTelecommunications applicationZero Latency Enterprise SolutionsZero Latency Enterprise SolutionsTelecommunications applicationTelecommunications application
100 BillionCDR records
ODS111 TBs
1.2 billion deletes
Switchsimulator
Switchsimulator
Switchsimulator
Switchsimulator
Switchsimulator
Non
Sto
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olut
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inte
grat
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1 B
illio
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ctio
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Switchsimulator
Credit Verification
Online
40,000CRM users
OLTP
Surveillance Alert
Zero LatencyOnline Subscriber
Data Mining
Real timeMonitors
Every 5 seconds
Adhoc Queries
Adhoc
BillingBatch Subscriber
Simultaneously!
ZLE and massive ETLZLE and massive ETL – 14,000 random inserts/sec– 1.2 billion per day
Online subscription Online subscription and broadcastingand broadcasting
– Real time monitoring and surveillance
Robust EAIRobust EAI– Over 100 tps
Zero Latency CRMZero Latency CRM– 40,000 seats– 1000 tps @ 0.7 sec– Rules based decisions
– ROLAP parallel queriesROLAP parallel queries
ZLE CRM SolutionZLE CRM SolutionZLE CRM SolutionZLE CRM Solution
Operationaldata store
Zero Latency Zero Latency Enterprise SolutionEnterprise Solution
Basket AnalysisMicroStrategyVersion 7
Fraud data miningSAS
Call CenterSiebel 2000MS SQL Server400 TPS
Point of SaleFeeds2,000 TPS
Acxiom gatewayZLE monitors
Revenue, transaction rates,service levels
e-StoreMicroSoft e-Store400 TPS
Gift RegistryOracle400 TPS Campaign
ManagementRecognition Systems - Protagona
Refund400 TPS
NotificationMicroStrategyBroadcaster
NonStopNonStop
HimalayaHimalaya64 processors
50 TB
Compaq ZLE Value PropositionCompaq ZLE Value PropositionCompaq ZLE Value PropositionCompaq ZLE Value Proposition
ZLE leadership Time to market Comprehensive ZLE professional services Established and comprehensive ZLE frameworks ZLE partnership adoption program Incremental and absolute scalability Continuous availability .. 24x366 Enterprise VLDB manageability Unprecedented mixed workload support Total cost of ownership leadership
Tech
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Com
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Our customers win with Compaq ZLEOur customers win with Compaq ZLEOur customers win with Compaq ZLEOur customers win with Compaq ZLE
Compaq platforms– Availability, scale and mixed workload
Architecture– Blueprint for building real-time solutions
ZLE Service Frameworks– Reliable, scaleable and manageable CORBA and
Tuxedo frameworks
Special Sauce– High-level applications dramatically accelerate a
customer's time to implementation
Solution Approach– Installing “fixtures” rather than “plumbing”