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Journey Mapping Activity Process FindingsMartelle Esposito, MS, MPH, Melanie Hall, MS, RD, Anthony Panzera, PhD, MPH
September 19, 2019
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Finding 1:You participated!
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Finding 2:You had many insights to share about bright spots, pain points, and potential solutions
Client Perspective
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Finding 3:You had less to say about what is holding clients/ staff/ and stakeholders back from making change
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So, what’s holding you back from making change?
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Finding 4: There were numerous opportunities shared that could be explored further
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Opportunity Example: Managing Client Expectations
How might we better manage client expectations at different touch points in the client journey?
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Opportunity Example: Building Staff Confidence
How might we enhance staff confidence?
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Finding 5: We are confident that you will be able to create journey maps for your own agency moving forward
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What did you learn from the journey mapping experience?
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How might you use this tool in the future?
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What ideas are you going to take with you to explore and work on further?
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Go forth and journey map!