Download - Joint Reviews of Local Authority Social Services JOINT REVIEW OF SALFORD COUNCIL 17 th June 2003
Joint Reviews ofLocal AuthoritySocial Services
JOINT REVIEW OF SALFORD COUNCIL
17th June 2003
Joint Reviews ofLocal AuthoritySocial Services
Joint Reviews ofLocal AuthoritySocial Services
Joint Reviews
To improve services for individuals
To enable authorities to shapebetter services
To promote better standards andimprove the management ofpractice
To secure better value for money
Joint Reviews ofLocal AuthoritySocial Services
Joint Reviews ofLocal AuthoritySocial Services
District Audit
Aut
horitie
s ow
n d
ata
Validated external evidence
User/carer
survey
Policydocuments
Case recording
Meetings with leading
politiciansIndividualmeetingswith users
Meetings with user/
carer groups
Meetings with front line staff
Meetings with
managers
Meetingswith
external partners
Meetings with
corporatepeople
e.g. ACPIs , KIGs ,
inspections by SSI
Reports
Authority’sown data
Evidence to support Joint Reviews
Joint Reviews ofLocal AuthoritySocial Services
Sound professional practice User involvement Balanced budget Business planning Stress on promoting independence Services from partnerships Good communication
Adults with disability
Child and adolescent
mental health services
Support for high need
families
Children with disabilities
How well are people served?
Joint Reviews ofLocal AuthoritySocial Services
Councillor and corporate support
Track record of positive changes
Excellent partnership working
Benefits from Community developments
Slow progress on integration
Embed project management systems
Develop a quality framework
Develop a workforce strategy
Complete roll out of IT
Better use of complaints
What are the prospects?
Joint Reviews ofLocal AuthoritySocial Services
Excellen
tp
rosp
ects
Pro
mis
ing
pro
sp
ects
Un
cert
ain
pro
sp
ects
Poor
pro
sp
ects
Overall ServingPeople well
Serving mostpeople well
Serving somepeople well
Not serving people well
Salford
Joint Reviews ofLocal AuthoritySocial Services
Index of Deprivation 2000 (DETR): extent score
0
10
20
30
40
50 Salford
Comparator group
Source: Department of Health Performance Indicators, 2000/1
Joint Reviews ofLocal AuthoritySocial Services
Meeting individual needOverall strengths Developing community strength Promoting independence Providing quality services
Overall areas for more work Improving recording and file management Focussing on outcomes for users in care
plans Making it easier to find the right service
Joint Reviews ofLocal AuthoritySocial Services
Meeting individual need Child care -Good quality, sound work, butUnco-ordinated services for children
with disability and their familiesContinuing pressure from numbers
of children looked after through lack of care managed prevention services
Greater role for corporate parent
Joint Reviews ofLocal AuthoritySocial Services
Lack of children in need assessments
Lack of early intervention
Families reach collapse or crisis
Although services are good, too late for the family to respond
Package collapses
High numbers of LAC
Pressure on caseloads and budget
Joint Reviews ofLocal AuthoritySocial Services
Child care in Salford
0
100
200
300
400
500 All other authoritiesSalfordComparator group
Children looked after 31 March per 10,000 population
aged under 18
Number of children looked after in placements outside
the council area
Registrations per 10,000 population aged under 18
Source: Department of Health Performance Indicators, 2001/2
Source: Quality Protects Data, 2001
Source: Department of Health Performance Indicators, 2001/2
0
20
40
60
80
100
120 Salford
Comparator group
0
10
20
30
40
50
60 Salford
Comparator group
Joint Reviews ofLocal AuthoritySocial Services
ADD Centre
Homestart
Family Centre
Health Visitor
C A B
C A M H SPsychologist
Social Worker
Finding the right door
Joint Reviews ofLocal AuthoritySocial Services
Meeting individual need Adult services Good services promoting independence,
but Resolve delays and eligibility Some services need more user focussed
developmentHome careServices for people with physical
disability and sensory impairmentGreater integration for mental health,
and more inclusion
Joint Reviews ofLocal AuthoritySocial Services
Providing information - letting people know aboutservices or plans for the future
Consultation - stopping and asking people for their views before the final decision in made. Usually one off
Participation - discussing issues that need to be tackledand working on the solution together. Usually ongoing
Delegation - providing a framework and people are then left to decide for themselves
Devolution - providing resources and people decide how to use them.
Stages of user involvement
Joint Reviews ofLocal AuthoritySocial Services
Shaping servicesScale of change achieved, with
support from members, users, staff and Trades Unions
Good processes developing Commissioning Business planningPartnerships for developing
and delivering services
Joint Reviews ofLocal AuthoritySocial Services
Shaping Services But City Council pledges not easy fit for planning in
CSSD Some work with partners not delivering for users
Mental healthHome careCAMHSHousing strategyEducation for children looked after Access for families with children with a
disability
Joint Reviews ofLocal AuthoritySocial Services
Managing performance
Use of Best Value principles A range of mechanisms to monitor
quality, but No explicit framework for quality Some inconsistencies in standards Lack of appraisal Better use of complaints Greater use of target setting
Joint Reviews ofLocal AuthoritySocial Services
Full use of complaints
Overview needed
Contract monitoring
Appraisal
Team level performance
indicators
Training integral to business planning
Project management
Quality framework
Managing performance Areas for development
Joint Reviews ofLocal AuthoritySocial Services
Managing resources StrengthsCommunication at all levelsPride and commitment from staffFamily friendly recruitmentPositive TU relationshipsRobust acceptance of ITGood attendance managementBalanced budget for 3 yearsElectronic financial accounting
Joint Reviews ofLocal AuthoritySocial Services
Managing resources Areas for developmentDisability access for buildingsCapital investment for IT in a
shorter timescaleInvest to save to fund reduction
of children looked after Full workforce strategyHome care transaction costs
Joint Reviews ofLocal AuthoritySocial Services
Resourcing service development
Joint Reviews ofLocal AuthoritySocial Services
Priorities for action
Users central to the whole serviceFamily support to prevent care Improved corporate support Full and explicit framework for qualityComplete business planning process Improve staff support - IT, appraisal
and workforce strategy
Joint Reviews ofLocal AuthoritySocial Services
Projects
Service develop
ment
WorkforceService integration
A thousand flowers??????
Performance framework
IT infra-structure
Organising the blooms!
Joint Reviews ofLocal AuthoritySocial Services
Reviewing Social Servicesin
Salford
Thank you