R1.5September 14
Rural Payments
– digital exemplar
Jo Broomfield,
Programme Director
Key points
Early adoption of GOV.UK Verify
Simplifying a complex geospatial service
Delivering digital inclusion in a rural context
Ensuring users shape the build
Balancing the needs of all stakeholders
Early adoption of GOV.UK Verify
Simplifying a complex geospatial service
Delivering digital inclusion in a rural context
Digital Assistance to familiarise themselves with new system is likely to be required
@70,000 customers who historically
submitted SPS claims on-line
4,487
6,454
12,680
9,079
@ 32,700 submitted paper claims
Using agents who submitted on paper
Less than 5 hectares
AD pre-registration letter
Remaining customers to contact
Delivering digital inclusion in a rural context
Delivering digital inclusion in a rural context
Ensuring users shape the build
230+ visits so far
Regular stand ups &
showcases
Balancing the needs of all stakeholders