Transcript
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How we won by
putting the
customer first
James Vatiliotis
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3
Digital strategy: clear principles and aims
‘Customer First’
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Who are we?70
Transactions per second
1500+ Stores
28Countries
100+Airports
1.7 billionpassengers pass through our stores
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1. Get the
mindset right
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2. Learn to listen
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3. Participate
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1. Get the
mindset right
2. Listen
3. Participate
4. Impress
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Supercard
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The free chocolate
moment
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Our Transformation
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Customer First
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Thank You
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