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IT OUTSOURCING - BEST PRACTICES IN VENDOR MANAGEMENTINFORMATION AND COMMUNICATIONS TECHNOLOGY
Adam TYMOFIEJEWICZ
Consulting Director (Comarch)
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ADAM TYMOFIEJEWICZ
Consulting Director
ICT Services in Benelux Region15 year experience in IT
IT transformation projectsIT outsourcing and managed services
Cloud servicesPartner/vendor management
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POWER HOSTING CASE
OVERVIEW
Client
Financial Services
HQ: Netherlands
End-users: Europe
Background
Centralized Vendor Management
Local stockholders
Compliance and security
Legacy technology (IBM Power / System i)
MAIN GOALS
Costs reductions (20%)
Quality maintenance
Service Standardization
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The Solution:
VENDOR MANAGEMENT
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VENDOR MANAGEMENT OBJECTIVES
Avoid deal
and delivery failure
Ensure sustainable
multisourcing
Driving the most value
from their vendors
To meet business
objectives
Minimize potential
business disruption
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RISK
REDUCTION
COST
OPTIMIZATION
QUALITY AND
PERFORMANCE
IMPROVEMENT
BENEFITS OF USING VENDOR MANAGEMENT
Meet compliance
requirements
Business continuity
Financial
management
TCO perspective
approach
Agility by setting up
KPIs
Communication
flows
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VENDOR MANAGEMENT
– what is important?
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Built relations with your vendor
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Make a business case
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Define your goals and success factors
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RESULTS
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LESSON LEARNED
LESSON LEARNED
Communicate
with your vendor
Look at the problem
from different
perspectives
Think out
of the box
Standardization
needs „motivation
model”
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„
- anonymous
Challenge your
vendor to deliver
results which
your business
needs
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We are big enough
to handle and small
enough to care
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THANK YOU!