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IT debt: a way of life
Marco_Gianotten
www.giarte.com
www.outsourcingperformance.nl
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IT debt was once defined
as a deferred technical
expense. Today it’s about competitive disadvantage
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“Data equity will be
as important as
brand equity.”
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Data is oil
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Customer loyalty
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Turnaround time
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Reliability?
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Yes, but...
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Plan B
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Department of ¥€$
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Mark to value
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The Art of Mess
Less debt
Application retirement
Old, non-strategically data (20/80)
Cut the backlog (next release rush)
Architectural reviews (SOA, APIs)
Re-platforming (DevOps, NoOps)
Redesign change process
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Bank in a Box
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Mission critical SLAs
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Outage tolerance
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EUE 2.0
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Average curve
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Inflicted incidents
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Zero risk culture?
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The risk of risk
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Out of Control Action Plan
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Politics free: no blaming, just resolving
Press: “they can handle the truth”
Data-driven: log files, CMDB
Time-lining: what triggered what?
Triage: the authority to shut down
Push the button! Full recovery or not?
OCAP
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Problem Yin Yang
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# Rejected changes by CAB (target zero)
% Change inflicted incidents (target <10%)
% Majors solved according to SLA (target 100)
% RCA for major incidents (target 100)
% Changes after RCA (target 100)
Mean time to resolution (reduction target)
Proactive KPIs
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MTTR
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Lost time
injury
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Days without LTI = MTBF
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Celebrate
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Zero repeat
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Inconvenient truth
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SLA
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Relationship
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Context-driven SLAs
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Opportunity
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End-to-end performance
10