Data Loss Prevention Eliminate the Hype and Enable Your Business
Andrew Engelbert, CISSP, CISMIT Risk ManagementDelivery Services Manager
Corporate Profile
Speaker Bio• Andrew Engelbert – Delivery Manager, IT Risk Management,
CISSP, CISM
• 12 years IT experience (7 years in Risk Management). Held various positions at health care, insurance, financial services and IT consulting organizations.
• Extensive knowledge and experience with both traditional and non-traditional programmatic and assessment methodologies, organizational and IT-based policies and procedures, security controls and current industry standards (ISO, PCI, HIPAA, GLBA, FACTA).
Corporate Profile
Agenda
• Business Drivers
• DLP Problem Space
• Common Challenges
• People, Process and Policy
• Technology Solutions
• Fear, Uncertainty and Doubt
• Enable Your Business
Business Drivers
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Business Drivers
• Regulatory, Customer or Business Partner requirement
• Proactive risk management initiative
– Increased data visibility
• Cost of doing business in today’s world
• Reaction to ‘potential’ data breach (Hopefully not!)
DLP Problem Space
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DLP Problem Space
(int+ext)
Webmail,
blogs, etc.
IM/chat File sharing
Printouts
Risk areas
USB sticks CDs/DVDs iPods External
hard drives
Encrypted
content
Desktops Databases /
repositories
Mail archives File shares Document
management
systems
IN MOTION
(DIM)
AT REST
(DAR)
IN USE
(DIU)
DATA
Data types DLP approach
Network
Endpoint
Discovery
Common Challenges
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Common Challenges
• Obtaining executive support
• Identifying what are data you trying to protect?
– Data at rest
– Data in transit
– Data in motion
• Understanding your threat landscape
– Business impact analysis
– Existing control points (prevent, detect, respond)
– Establish loss implications
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Common Challenges
• Data collection and analysis
– Volume of data to review can be overwhelming
– False positive research and analysis
• Employee education and awareness
• Undocumented policies and procedures
• Clearly defined roles and responsibilities
People, Process and Policy
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People, Process and Policy
• Get the right people involved
– HR, Legal, InfoSec, LOB leadership, General Council
• Understand the scope of your solution
– Consider a phased approach (Monitor, Discover, Detect, Prevent)
• Open and honest communication
– Clear, concise, consistent, useful
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People, Process and Policy
• Education and awareness campaign
– Explain requirements and expectations from regulators, customers and business partners
– Cost of doing business in today’s world
– Identify a single point of contact for questions
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People, Process and Policy
• Business Interviews
– Identify stakeholders within each business unit
– Identify incident owners and points of contact for specific data classifications
– Capture and distribute specific regulatory requirements to impacted areas
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People, Process and Policy
• Collect and Review Data
– Target key data entry and exit points based on scope
– Minimum of 60 to 90 days
• Data Validation
– Elimination of False Positives
– Exact Data Matching & Indexing Capabilities
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People, Process and Policy
• Data Classification
– Identify classification criteria
– Identify data owners
– Review compliance requirements
• Incident Management
– Escalation criteria & processes
– Automation of incident responses
– Enable compliance triggers
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People, Process and Policy
• Data Use
• General Acceptable Use
• Business Partner Contracts
Technology Solutions
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Technology Solutions
• The threat of a data breach can be significantly mitigated through the use of today’s DLP technology
• Data loss prevention solutions can provide a clear return on investment (ROI) and a manageable total cost of ownership (TCO).
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Technology Solutions
Technology Solutions
• Choose your approach
• Understand your needs before reviewing vendor products.
• Leverage risk modeling solutions and expertise from resources you trust.
• Find the product that addresses your particular needs.
• Don’t use band aids
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Technology Solutions
Vendor Areas of Focus:
• Endpoint (laptops/desktops)
• Data at Rest (file servers, archives, mail boxes)
• Data in Motion (email, web, IM, P2P)
• Encryption (whole disk encryption, or targeted data encryption)
• Content Filtering
• Monitor vs Blocking
Fear, Uncertainty and Doubt
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Fear, Uncertainty and Doubt
• Data Loss Prevention technology is not the silver bullet.
• The “Whole” solution may not be required.
• Technology alone is not the answer.
• Multiple vendor solutions may be required.
Enable Your Business
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Enable Your Business
• Leverage executive support
• Establish DLP strategies and objectives
• Educate and communicate
• Highlight relevant data loss examples and explain the potential impact
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Enable Your Business
• Proactive versus reactive incident management
• Increase your data visibility
• Implement a structured and repeatable DLP policy development and management process
• Prioritize findings and take action
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Enable Your Business
• Automated the incident response workflow process
• Clearly define roles and responsibilities
• Share results with executive management
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Summary
• Prepare, plan and execute your DLP strategy
• Leverage executive management support
• Communicate, communicate, communicate
• People, Process and Policy approach
• Align DLP technology with your goals and objectives
Questions?
Thank You!
