LIGHTEDGE SOLUTIONS
ISO 20000The International Standard in IT Service Management
Consistency in IT governance between you and your cloud provider can be di�cult to �nd or determine. Where do you start? You could request a copy of their individual policies and procedures, then wait to see if they follow that framework or you could ask if they are ISO 20000 certi�ed. Then breathe easy knowing they are upholding the highest service standards in the industry.
WHAT IS IT?
ISO 20000 is a global standard of requirements for IT service management (ITSM) systems.
Developed to mirror IT Infrastructure Library (ITIL) best practices, thisproactive structure ensures success by consistently monitoring & managing:
- Capacity Planning
- Change Management
- Vendor Relationship Management
- Business Continuity / DR
- Service Development & Deployment
- Incident Management
- Service Level Agreements (SLAs)
- Inventory Management (CMDB)
- Supply Chain Management
WHAT ARE THE STEPS TOCERTIFICATION?
Anything worth doing is worth doing thoroughly. ISO 20000 certi�cation is no di�erent. Several key steps are involved.
1. Gap analysis to determine readinessof the organization
2. Work to firm up processes &documentation before 3rd party audit
3. Once fully operational under ISO20000, formal 3rd party assessment isconducted
4. Ongoing yearly re-certificationassessments required
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WHAT DOES IT MEAN TO YOU?
ISO 20000 is important proof that your service provider is committed toexcellence by showing:
- IT processes are documented, activelymanaged & continually improved
- Controls are implemented to measure& maintain consistent service
- Risk is reduced by driving afundamental shift from reactive topro-active practices
- Process compliance is enforced byconverting best practice suggestionsinto mandatory steps
- People, processes & technology areintegrated to function cohesively
- Management is actively involved andoffering insight
- Strong push for regimenteddocumentation of processes & records
