Is your ERP solution a barrier for your customers?(Statistics based on IBM Research report, Key Challenges and Best Practices for B2B Fulfillment)
Why? Online ordering has a direct impact on shipment size, scale, and frequency of orders, requiring organizations to fulfill smaller, more frequent orders.
B2B commerce is undergoing a massive shift and firms must work smarter, better, and faster.
When asked … How satisfied are you with the effectiveness and efficiency of your fulfillment processes?
79%of respondents indicated they were not fully satisfied
Over
Your ERP solution is likely no longer sufficient to meet today’s fulfillment needs.
A majority of respondents leverage ERP for order fulfillment.
yet …and…
use ERP to manage customer order
fulfillment
50%Over
are satisfied with their fulfillment
processes
20%Only
rate their ERP as “poor, fair or just good”
at managing orders
56%Over
Is your ERP system impacting customer satisfaction?
Top order fulfillment challenges impacting customer satisfaction:
Order orchestration can significantly help overcome these hurdles.
Over
60%
Over
46%struggle to meet
on-time delivery dates
Report orderaccuracy & processing
errors
What aspects of your fulfillment and distribution operations would you like to improve during the next 24 months?
Over
58%Inventory
Management
Over
46%Order visibilityand/or control
� Improved enterprise inventory visibility� Reduced finished goods inventory� Increased Available to Promise accuracy� Raised order complete fill rates� Consolidated order points
Parker Hannifin, the world's leading diversified manufacturer of motion and control technologies and systems, had many challenges with order fulfillment. Using order management, it:
Order orchestration in action: Parker Hannifin
Learn how your company can master order orchestration and build loyal customers.
Click here to read more on our IBM Watson Commerce B2B web page.
