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INTRODUCTION TO QUALITY MANAGEMENT
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DIAGNOSTIC IMAGING IS THE MULTI-STEP PROCESS
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THERE ARE NUMEROUS SOURCES OF VARIABILITY
IN BOTH HUMAN FACTORS AND EQUIPMENT THAT CAN PRODUCE
SUBQUALITY IMAGES
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THE PURPOSE OF QUALITY MANAGEMENT PROGRAM IS TO CONTROL OR MINIMIZE THOSE
VARIABLES
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VARIABLES IN DIAGNOSTIC IMAGING
• EQUIPMENT
• IMAGE RECEPTOR
• PROCESSING
• VIEWING CONDITIONS
• COMPETENCY OF THE TECHNOLOGIST, INTERPRETER, AND SUPPORT STAFF.
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LEVELS OF QUALITY OF GOODS
• EXPECTED QUALITY
• PERCEIVED QUALITY
• ACTUAL QUALITY
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SINCE 1980 HEALTHCARE DELIVERY IS UNDERGOING
DRAMATIC CHANGES!!
THESE CHANGES ARE GREATLY AFFECTING DIAGNOSTIC IMAGING DEPARTMENTS
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HEALTHCARE CHANGES
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CHANGES IN HEALTH CARE THAT AFFECT IMAGING
DEPARTMENTS• ADVANCES IN TECHNOLOGY• LEGISLATION AND GOVERNMENT
REGULATIONS• JCAHO PROCEDURES• CORPORATE BUYOUTS AND MERGERS• METHODS OF REIMBURSEMENT FOR
SERVICES
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ADVANCES IN TECHNOLOGY
COST OF INSTALLATION & MAINTENANCE
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LEGISLATION AND GOVERNMENT REGULATIONS
• SAFE MEDICAL ACT 1990
• MAMMOGRAPHY QUALITY STANDARDS ACT OF 1992
INCREASED RESPONSIBILITY OF DIAGNOSTIC DEPARTMENT MANAGERS AND STAFF TO DOCUMENT PROPER EQUIPMENT
OPERATION AND PROCEDURES.
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CORPORATE BUYOUTS AND MERGERS
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CORPORATE BUYOUTS AND MERGERS
SINCE 1980 1,000 HOSPITALS CLOSED
BUYOUTS MERGERS
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JCAHO PROCEDURES
QA TQM
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METHODS OF REIMBURSEMENT FOR
SERVICES
• HMO’S
LOWER REIMBURSMENT RATE!!!
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HISTORY OF Q.M.
• 1900 FREDERICK WINSLOW – FATHER OF SCIENTIFIC MANAGEMENT
CONCEPT OF SCIENTIFIC MANAGEMENT UNTIL 1980
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HISTORY OF Q.M.
• 1980 W. EDWARDS DEMING & JOSEPH JURAN
• CONCEPT OF QUALITY IMPROVEMENT
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SOME IMAGING DEPT. SINCE 1930s
SYSTEMATICALLY MONITOR THEIR
EQUIPMENT TO SAVE MONEY AND INCREASE
EFFICIENCY
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GOVERNMENTAL ACTIONS
• 1968 RADIATION CONTROL FOR HEALTH AND SAFETY ACT
• 1980 OSHA• 1981 CONSUMER PATIENT RADIATION
HEALTH AND SAFETY ACT • SMDA OF 1991• 1992 MQSA• 1996 HIPPA• 2000 CARE ACT
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1968 RADIATION CONTROL FOR HEALTH AND SAFETY ACT
• REQUIRED US DEPT. OF HEALTH TO DEVELOP AND ADMINISTER STANDARDS THAT WOULD REDUCE HUMAN EXPOSURE FROM ELECTRONIC
DEVICES. • BRH – REG. ACTION IN 1974 TO CONTROL THE
MANUFACTURE AND INSTALLATION OF MEDICAL AND DENTAL DIAGNOSTIC EQUIPMENT
JACHO ADOPTED THESE RECOMMENDATIONS
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1980 OSHA
• IN RESPONSE TO OUTBREAK OF HIV AND HEPATITIS B VIRUSES, MANDATED THE POLICY ON BLOOD-BORNE PATHOGENS.
• OSHA ALSO MONITORS WORKPLACE FOR OCCUPATIONAL EXPOSURE TO RADIATION AND CHEMICALS.
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1981 CONSUMER PATIENT RADIATION HEALTH AND SAFETY ACT
• ADDRESSED ISSUES OF UNNECESSARY REPEAT EXAMS
• IT ESTABLISHED MINIMUM STANDARD FOR ACCREDITATION OF EDUC. PROGRAMS IN RADIOLOGIC SCIENCEAND FOR THE CERTIFICATION OF EQUIPMENT OPERATORS!!!!!!
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SMDA OF 1991
• REQUIRES MEDICAL FACILITY TO REPORT TO FDA ANY MEDICAL DEVICE THAT CAUSED INJURY OR DEATH OF A PATIENT!
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1992 MQSA
• MANDATED Q.A. PROGRAMS FOR ALL FACILITIES PERFORMING MAMMOGRAPHY STUDIES – FDA APPROVAL.
• IT ALSO SPECIFIED STANDARD AND REQUIREMENTS FOR EQUIPMENT, TECHNOLOGISTS, DOCTORS INTERPRETING THE RADIOGRAPHS, AND MEDICAL PHYSICISTS.
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HIPAA OF 1996
• SIMPLIFICATION OF H.C. STANDARDS TO ESTABLISH NATIONAL STANDARDS FOR HEALTHCARE E-COMMERCE
• CONFIDENTIALITY OF PATIENT RECORDS!!!!!!
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JCAHO
• INCE 1970 REQUIRES HOSPITALS AND OTHER HEALTHCARE PROVIDERS TO PERFORM AND DOCUMENT Q.M. PROCEDURES FOR THE FACILITIES TO GET ACCREDITATION
ACCREDITATION IS VOLUNTARY!!!
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LACK OF ACCREDITATIONHOSPITALS MAY NOT BE ABLE
TO • HAVE RESIDENCY PROGRAMS
• HOLD CERTAIN LICENSES
• HAVE MEDICAID CERTIFICATION
• RECEIVE MALPRACTICE INSURANCE
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QUALITY ASSURANCE
• IS AN ALL-ENCOMPASING MANAGEMENT PROGRAM USED TO ENSURE EXCELLENCE IN HEALTHCARE THROUGH THE SYSTEMATIC COLLECTION AND EVALUATION OF DATA.
PRIMARY OBJECTIVE: ENHANCEMENT OF PATIENT CARE
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QUALITY MANAGEMENT
• PART OF THE QA ASSURANCE PROGRAM THAT DEALS WITH TECHNIQUES USED IN MONITORING AND MAINTENANCE OF THE TECHNICAL ELEMENTS OF THE SYSTEMTHAT AFFECT THE QUALITY OF THE IMAGE
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Q.M. DELAS WITH EQUIPMENT AND
INSTRUMENTATION
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QUALITY CONTROL LEVELS OF TESTING
• NONINVASIVE- SIMPLE
• NONINVASIVE AND COMPLEX
• INVASIVE AND COMPLEX
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CONTINUOUS QUALITY IMPROVEMENT
• INCORPORATED BY JCAHO IN 1991
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C.Q.I.
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KAIZEN
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CQI SYNONYMS
• TQM- TOTAL QUALITY MANAGEMENT
• TQC - TOTAL QUALITY CONTROL
• TQI – TOTAL QUALITY IMPROVEMENT
• SQC – STATISTICAL QUALITY CONTROL
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C.Q.I DOES NOT REPLACE QA
INSTEAD OF JUST ENSURING & MAINTAINING QUALITY IT CONTINUALLY
IMPROVES QUALITY BY FOCUSING ON
IMPROVING THE SYSTEM
FOCUS IS ON THE ORGANIZATION AS THE WHOLE
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C.Q.I
• INTERNALLY MOTIVATED
• EVERY EMPLOYEE CONTRIBUTES TO THE SUCCESS OF THE ORGANIZATION
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C.Q.I. PROCEES IMPROVEMENT PREMISES
• 85/15 RULE• 80/20 RULE• WORKERS KNOW THEIR WORK
BETTER THAN OUTSIDER• STRUCTURED PROBLEM SOLVING
SUCCESSFUL IN PROBLEM SOLVING• QUALITY IMPROVEMENT – JOB OF
EVERYONE IN THE ORGANIZATION
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PROCESS
• ORDERED SERIES OF STEPS THAT HELP ACHIEVE A DESIRED OUTCOME.
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PARTS OF THE PROCESS
• SUPPLIER
• INPUT
• ACTION
• OUTPUT
• CUSTOMER : INTERNAL EXTERNAL
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PROBLEM IDENTIFICATION AND ANALYSIS:
• TEAMS – 2 PEOPLE OR MORE!
IDEAL: 6 – 12 PEOPLE
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GROUP DYNAMICS TOOLS
• BRAINSTORMING• FOCUS GROUPS• QUALITY IMPROVEMENT TEAM• QUALITY CIRCLES• MULTI-VOTING• CONSENSUS• WORK TEAMS• PROBLEM SOLVING TEAMS
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1985- JCAHO 10- STEP MONITORING AND EVALUATION
PROCESS
1. ASSIGN RESPONSIBILITY2. DELINEATE THE SCOPE OF CARE SERVICE3. IDENTIFY THE IMPORTANT ASPECTS OF CARE AND
SERVICES4. IDENTIFY INDICATORS5. ESTABLISH MEANS TO TRIGGER EVALUATION6. COLLECT AND ORGANIZE DATA7. INITIATE EVALUATION8. TAKE ACTION TO IMPROVE CARE AND SERVICES9. ASSESS EFFECTIVENESS OF ACTIONS AND MAINTAIN
IMPROVEMENTS10. COMMUNICATE RESULTS TO AFFECTED INDIVIDUALS
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ASSIGN RESPONSIBILITY
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DELINEATE THE SCOPE OF CARE SERVICE
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IDENTIFY THE IMPORTANT ASPECTS OF CARE AND SERVICES
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IDENTIFY INDICATORS
• SENTINEL EVENT – INDIVIDUAL EVENT SIGNIFICAN EVENT TO TRIGGER FURTHER REVIEW.
• AGGREGATE DATA – RELATES TO QUANTIFICATION OF PROCESS RELATED TO MANY CASES.
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INDICATORS:• APPROPRIATNESS OF CARE – IS IT NECESSARY?
• CONTINUITY OF CARE – DEGREE OF COORDINATION AMONG PRACTITIONERS.
• EFFECTIVENESS OF CARE – THE LEVEL OF BENEFIT.
• EFFICACY – THE LEVEL OF BENEFIT UNDER IDEAL CONDITIONS
• EFFICIENCY – OUTCOME OBTAINED WHEN THE HIGHEST QUALITY CARE IS DELIVERED.
• RESPECT & CARING
• SAFETY IN THE CARE ENVIRONMENT
• TIMELINESS OF CARE
• COST OF CARE
• AVAILABILITY OF CARE
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ESTABLISH MEANS TO TRIGGER EVALUATION
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COLLECT AND ORGANIZE DATA
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INITIATE EVALUATION
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TAKE ACTION TO IMPROVE CARE AND SERVICES
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ASSESS EFFECTIVENESS OF ACTIONS AND MAINTAIN
IMPROVEMENTS
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COMMUNICATE RESULTS TO AFFECTED INDIVIDUALS
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JACHO CYCLE FOR IMPROVEMENT
• DESIGN.
• MEASURE
• ASSESS
• IMPROVE
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DESIGN.
• SYSTEMATIC PLANNING AND IMPLEMENTATION
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MEASURE
• COLLECTION OF VALID AND RELIABLE DATA
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ASSESS
• HISTORICAL DATA
• DESIRED PERFORMANCE LIMITS
• PRACTICE GUIDELINES
• EXTERNAL REFERENCE DATABASE
• BENCHMARKING
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IMPROVE
DATA ANALYSIS IMPROVE