Download - Introducing Cisco Spark

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Cisco Spark


Cisco SparkA complete business collaboration service from the Cisco cloud that enables customers to message, meet, or call anyone, anywhere, and anytime.Cisco Spark is hosted by Cisco, and sold by partners.


Simply Communicate BetterOne Service, One Experience, for Every Employee

HD Audio and Video Conferencing File

Sharing

1:1 and Team Messaging in Virtual Rooms

Mobile App

Desk and Room Devices


Message Meeting Call1:1 and team messaging in virtual

roomsPersistent Chat, Content Sharing, Iteration

A Cloud-based phone system1 plus much more

Make calls within or outside organization via the PSTN1

Audio, video, and web meetingsBefore/during/after-meeting messaging and

content

Spark Services

1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3 rd party provider. For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-

dial services. Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.


Spark App

Less email. More agility. Better teamwork.

Communicate from where your work

lives


Spark Endpoints

Cisco IP Phones

Spark Room

System


Conferencing VoiceSearch

Basic SelfService

Two FactorAuthentication

ConditionalDialClick-to-Call

Our Platform Allows You to be the Innovator

APIs, SDK, Tools, Community

Integrate, extend, and customize Spark experiences

Cisco Spark Platform

Embed voice and SMSservices to enhancebusiness processes

Tropo Platfor

m

usecases.tropo.com

developer.ciscospark.com


Why Cisco Spark

Simple Secure Complete


Intuitive and Inclusive

Always up to Date

Pay as you Go/GrowSimple

Born in the Cloud Solution


End to End Security

Robust Hardware and Software

Visibility and ControlSecure

Cisco Knowledge and Experience


Everyone Productive

One Great Experience

Deep IntegrationsComplete

Comprehensive Cloud Collaboration Suite


New Opportunities with Spark Services

Looking for the benefits of agile and collaborative working?

Cisco Call Control & Jabber customers can add Spark Message & MeetingCollaboration

Ready

Looking to replace your legacy system and ‘disjointed experience’?

Spark offers you a scalable solution that could be your last ever upgrade

Key System/PBX Replacement

Starting to outgrow your ‘best effort / DIY’ communications?

You can get all of the tools you need with Spark, simply from the cloudAd-hoc Voice

Solution


Collaboration Ready

Cisco Spark DeliversBusiness Benefits• One Vendor, One Service• Unified Experience across all workloads• Hybrid Environment – Existing on premises Call

Control & Jabber + Spark Message and Meeting capabilities from the Cloud

User Benefits• Unified Communications for Entire Team• Seamless Desk and Mobile Voice + Video• Secure 1:1 and Team Messaging• Conferencing w/ video & content• Video Enabled Conferencing Rooms

Become a More Agile and Productive Business with a Unified Business Communications Solution

PROBLEMExisting Cisco UC Customers Wanting the Full Benefits of Agile and Collaborative Workstyles

ProfileEmployees = 5,000• Large exec team • Dedicated IT, looking to use the cloud for more

services• External Contributors• HQ, Branch and RemoteCurrent Solution• Phone: Cisco Unified Communications Manager• Messaging: Jabber• Video: Limited to Execs• Web Conferencing: WebEx


Cisco Spark DeliversBusiness Benefits• One Vendor, One Service• Unified Experience• No Infrastructure• One low subscription priceUser Benefits• Unified Communications for Entire Team• Seamless Desk and Mobile Voice + Video• Secure 1:1 and Team Messaging• Conferencing w/ video & content• Video Enabled Conferencing Rooms

Move to a Modern Unified Business Communications Solution that Will Scale with Your Business

PROBLEMOutgrowing Existing Voice Solution – Disjointed Communications Experience

ProfileEmployees = 500• Small exec team • Outsourced / Part Time IT• HQ, Branch and RemoteCurrent Solution• Phone: Outdated PBX• Messaging: Yahoo / Phone• Soft Client: None• Video: Limited to Execs • Web Conferencing: Gotomeeting

Key System/PBX Replacement


Ad-hoc Voice Solution

Cisco Spark DeliversBusiness Benefits• One Vendor, One Service• Unified Experience• No Infrastructure• One low subscription priceUser Benefits• Unified Communications for Entire Team• Secure 1:1 and Team Messaging• Conferencing w/ video & content• Video Enabled Conferencing Rooms

Get All of the Tools You Need From a Unified Business Communications Solution in the Cloud

PROBLEMOutgrowing Best Effort DIY Communications

ProfileEmployees = 100 • Small exec team • Mostly knowledge workers• Limited / No ITCurrent Solution• Phone: BYO Mobile• Messaging: Mobile• Soft Client: Skype• Video: Google Hangouts• Web Conferencing: WebEx


Benefits of Integrated Communications

Personal Team Business


Personal ProductivityOn the Road, in the Office, with a Customer

Join Meetings

When MobileFrom a Desk

From a Room

Common Contacts and Call History From Mobile to

Desktop

Control Video Rooms From Mobile

Video Everywhere

Seamlessly Move Between

Mobile And Desktop


Team AgilityIndividual

Team

Sponsor

Leadership

Concept Working @

Desk

Iteration Consensus

Meeting

Implement

Rework Proposal

Sign Off

Messaging, Meeting and Content SharingDiscuss, sync up, prepare

(before meeting)Share, content access & discuss

(during meeting)Review, follow up & action

(after meeting)


Business Acceleration

Focus IT Resources• Provide business

relevant services• Provide technology

that helps business grow

• Move IT from being a cost center to a platform for innovation and growth

Meet Business Demands• Be more competitive

by working smarter and faster

• Control costs without compromise

• Maximize limited resources

ImproveCompany Culture• Work smarter with

enabled individuals and agile teams

• Work anywhere with a common communications experience

• Connected and engaged employees lead to satisfied customers


Message

Mobile,Desktop and

Web App

1-to-1 and Team

Messages in Virtual Rooms

Persistent Messages /with File Sharing

Simple IntegrationsTools, APIs,

Services

Security w/ End-to-End Encryption


An Easier Way to Get Everyone Together

Work together in unlimited virtual rooms that you can

easily access through a searchable, sortable list

Start collaborating with anyone by simply adding

their name or e-mail address

Pull Everyone Together Simpler Way to Work With All Your Teams

Teams enabling user to create and join virtual teams and add “open” rooms for their teams

Make and receive calls inside and

outside your organization.

Schedule or join meetings from

anywhere


Get Work Done Faster

Share a photo or add a file directly into your

rooms

Get a team member’s attention or see who is

looking for you

Add FilesEven While Mobile

@Mention Team Members

Get to Need-to-Know Quickly

Find key information, people and rooms anytime

Search Across Workspaces

Filter rooms by different categories to zero-in on

relevant information


Accelerate Decision Making

Share your screen to gain

quick alignment

Create a room for your team to continue working after the meeting finishes

Start a meeting in your rooms of up to 25 people

from any device

Move from desktop to mobile with one click to keep the call going

Meet, Share, and Continue Take It with You


Make Spark the Place for All Your WorkApp Integration Services Spark for Developers

Easily configured integrations in the Cisco Spark app to unify workstreams

Native Integrations

Connect to other aps in seconds to automate recurring tasks and make

your life more efficient

Create custom integrations using Cisco Spark APIs through the Spark

for Developers portal

Built.io

Zapier

IFTTT

developer.ciscospark.com

Easy for users to integrate Cisco Spark with the apps they loveTools for developers to transform collaboration experiences


Business Class Security Features

Lock rooms to moderate room participants and content*

*Not included in free

User Access Controls IT Management

Add Single Sign-On, directory sync, and view analytics

End-to-end encryption in the cloud, and in-transit and media encryption

Encryption


Meeting

Instant Meetings

Voice, Video, and Content

Sharing

Join from Any Endpoint –

even 3rd party

Always on Personal

Meeting RoomRecord

Meetings

Basic Meetings

Advanced Meetings


Basic Meetings from the Spark AppBasic Meetings - M2

• Instant Meetings (straight from a Spark room)• Start the ball rolling in a virtual room

ahead of any scheduled meeting • Up to 25 participants• Basic Voice, Video, and Content Sharing• Participants List with Names and Video

Film Strip• Easy to join from anywhere:

• Spark mobile or desktop app• Cisco IP phone registered to Spark• Spark Room System

Spark Meeting

Spark Room System

Spark Desk Phone

Spark App

Spark Desktop Client


Industry-leading WebEx conferencing service – up to 200 participantsAnyone can join your meeting from anywhere – any phone or device3rd parties can join your meetings – Telepresence, Skype …any standards based video endpoint

Advanced MeetingsWebEx Powered Meetings


All the capabilities of WebExEveryone gets their own personal meeting roomIn meeting markup tools, whiteboard, and chatRoster list, with active speaker notificationMeeting moderation featuresRecord meetings in full

Advanced MeetingsAdvanced Features


Calendar Servicemaking it simple to schedule & join meetings

Challenges• Scheduling meetings is still a chore• Productivity stops when the meeting is scheduled

Solution• @webex in the Outlook subject line automatically

creates a WebEx meeting in the invite• @spark in Outlook subject line automatically creates a

Spark room

@webex

@spark

Eliminated need for Outlook plugins, productivity enhanced with a Spark room to start the discussion and share docs before the

meeting


Spark Room System


Pairing your Spark App to a Room SystemSpark Proximity


Join Spark Meetings on a Spark Room System

Simple Meeting Access Move and GoFace-to-Face Meetings


Call

Cloud-based Phone

System1

Mobile First / Spark App

Desktop Phones

Cisco 7800 + 8800 series

OTT Access Connect Phones

Anywhere

Dial by Directory, Number, Extension




Spark Call Features

• Audio, Video, PSTN calling

• Call Forward and Transfer

• Hold/Resume with Video on Hold

• Ad-hoc Conferencing

• Class of Service

• Shared and Multiple Lines

• Do not Disturb

• Directory dialing

• Speed Dials with BLF

• Voicemail

• E911

• Company Caller ID

• Auto-attendant and Hunt Groups

• Zero Touch Meetings

• Single Number Reach

• Spark App is the single soft-client for voice, video, meetings, & messaging

• Spark App is an “extension” of the desk phone

• Answer calls on desk phone or with Spark App

• Call anyone, anywhere• Use Spark App to control the desk

phone

• Intelligent Proximity

UC Features Collaboration Features

Administrative Features

• End User Self Care

• Customer and Partner Admin portal

• Customer Bulk Provisioning

• External Health Portal status.ciscospark.com

• Support and feedback through Spark App and support.ciscospark.com


• Ideal for mobile workers• Single app for voice, video, meetings, and messaging

• iOS, Android, and Windows Devices• Windows and Mac OS X

• Integrated mobile and desktop voice and video calling with Spark App • Spark App is an “extension” of your phone

• Answer calls on your desk phone or with Spark App• Call anyone, anywhere as if you were in the office

• Use App to control Spark registered desk phoneg

Spark App as a Soft Client


• Cisco’s latest generation of IP phones• Cisco 7800 and 8800 Series of phones

• HD voice and video• H.264 video• G.722 wideband audio• G711u for PSTN calls

• Full phone feature support• Intelligent Proximity (Bluetooth)• USB and Analog Headsets• Wi-Fi support

Enterprise-Class Devices


A Broad Selection of Phones for All Users

TASK WORKERLOBBY / COMMON AREA

KNOWLEDGE WORKER ADMIN ASSISTANT MANAGER/

EXECUTIVE

7811

7821

7841

7861

8811

8841

/45

8851

8861

/65

MOBILE WORKER


• Bridges Office and Mobile Communications • Pairs your mobile phone with your desk phone so that you

can:• Place and receive calls from your mobile device using your desk

phone • Import contacts and call history from mobile to desk phone

Intelligent Proximity

Bluetooth Enabled

Similar

8845/51/61/65Automobile


• TLS encryption phone registration and call signaling• SRTP encryption for audio and video streams• Voicemail messages encrypted at rest• All end-user and administrative interfaces use HTTPS

encryption

Spark Call Security


Cloud Collaboration Management Portal

• Automated provisioning • License management

(user/group) • Device management• Usage reports and analytics • Service monitoring and

support Security & policy management


Cloud Collaboration ManagementCustomer View

User & Device Management

Role based Access

AutomatedProvisioning

Analytics(Engagement,

Quality)

SSO & Directory Sync

Manage Services & Integrations


1 2 3

Getting started is as easy as…


…Spark Offer

+ | |Message CallMeeting

1 2 3

App, Phones, Video Rooms


Offer PackagingAvailable in select Geos, SMB focused

Available in most Geos

C2Everything in M2, and:

Cloud Calling*• Business-class

voice and video• Mobility• Voice Messaging

M2Everything in M1, and:

• Host 25-party meetings with screen sharing with other Spark users

C3Everything in M3,

and:Cloud Calling*• Business-class voice and

video• Mobility• Voice Messaging

M3Everything in M2,

and:• Host WebEx-powered

meetings with screen sharing and with external participants

• Personal Meeting Room• Scheduled Meetings

C1Everything in M1, and:

Cloud Calling*• Business-class

voice and video• Mobility• Voice Messaging

M1• Business-class

Messaging• 1:1 and 3-party

video calling with screen sharing

• Join Spark and SIP-based meetings

*Excludes PSTN Services. Sourced via Media Provider partners.

AddRoom

Registration

Connect a room endpoint to the

Spark cloud

ConferenceAudio

Toll Dial-in &Callback

AdditionalCenters

EventTraining

1

2

3


Message Meeting Call1:1 and team messaging in virtual

roomsPersistent Chat, Content Sharing, Iteration

A Cloud-based phone system1 plus much more

Make calls within or outside organization via the PSTN1

Audio, video, and web meetingsBefore/during/after-meeting messaging and

content

Spark Services



Download - Introducing Cisco Spark

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