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StudentServicesandFacilities

Information Technology Services

1. Academy Computer Laboratory

1.1 ThepurposeoftheAcademyComputerLaboratory istoprovidestudentswithaccess to computer facilities that will enable them to apply general Information Technologycompetencies totheiracademicstudies,projects,productions,andother aspects of their student life at the Academy.

1.2 Fordetailson the facilities available,openinghours, and rules governing theAcademyComputerLaboratory,seetheRules Governing the Use of the Academy Computer Laboratory.

2. Email Service

2.1 The email service is provided to students of the Academy for communication purposes.ThisisaprivilegethattheAcademyextendstoitsstudents.Thisprivilegewill be withdrawn when the students terminate their studies at the Academy.

2.2 Fordetails,seetheRules Governing the Use of Email Service.

3. Wireless Network

3.1 Wi-Fiisavailableatthefollowinglocations:

Campus Building Location

Wan Chai

Administration Block

OfficeandConferenceRoom

Academy Block

G/F Library,DramaBlackBox,ComputerLaboratory

Classroom 12

UG Cafeteria,LearningResourceRoom

1/F Classroom1-4,6-9,RehearsalRoom1-2

Atrium,AtriumLounge,PracticeRoom1-10

2/F TeachingRoom17-38,LyricGalleryOpenArea

3/F DanceStudio5-9

4/F DanceStudio1-4,StaffStudio

5/F Studio 10-14

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StudentServicesandFacilities

Wan Chai

Theatre Block

G/F Studio1-6,TEAComputerLaboratory,TechLabA,

AESMStudentWorkstation

UG Props Student Workstation

1/F TEADesignRoom,DesignStudio

2/F Art Room A-B, Student Workstation

3/F EDTWorkstation,SeminarRoom,CTWorkstation,TVStudio

DanceComputerLaboratory

Student Common Room

4/F TVControlRoom,CGI1,EDTWorkshop(LightLab)

BéthanieG/F

Canteen,Classroom1&2,DigitalSoundStudio1&2,EditingSuite1&3,Library,Lobby,MFA2WorkStation,ProductionLab,ProductionOffice,StudentDirectingOffice,StudentCommonRoom,WritingRoom

2/F Conference Room

Béthanie Annex

G/FLightLab,SoundLab,Classroom1-2,StageTechLab,RestRoomandPantry

Students canconnect theirmobiledevices to theWi-Finetworkusing theirAcademyemailaccount(e.g.a12345.stu@hkapa.edu).

4. Virtual Private Network (VPN)

4.1 TheAcademyhassetupaVirtualPrivateNetwork(VPN)whichallowsstudentstosecurelyconnecttotheAcademy’sSelf-serviceBanner(SSB)systemfromtheirhome computers for accessing their personal information, and other services such ascourseregistration.Fordetailedinstructions,pleaseseehttps://intranet.hkapa.edu/itsu/doc/aventail.pdf.

5. Password Management

5.1 Each studentwill beassignedanetwork identity (e.g. a12345.stu) and initialpasswordforaccessingvariousITservices,suchasEmail,Wi-Fi,andthecomputersin theAcademyComputerLaboratory.TheSelf-servicePasswordManagementWebsite(https://pm.hkapa.edu)offersaconvenientandsecureway forstudentsto protect their network identities, and to change or reset their passwords at any time. Students are required to change their passwords every 180 days for security reason.

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StudentServicesandFacilities

6. IT Help Desk Services

6.1 TheITHelpDeskistheprimarypointofcontactforstudentswhoareinneedfortechnicalassistanceorhaveenquiry.Duringofficehours,studentscancontacttheITHelpDeskbycallingthehotline2584-8737,sendingemailto itsupport@hkapa.edu,accessingtheonlineservice(http://helpdesk.hkapa.edu),orvisitingtheITSUOfficelocatedintheAdministrationBlockoftheAcademy.

Academic Services Office (ASO)

1. General Information

1.1 TheASO,incollaborationwiththeSchoolsandvariousDepartmentsorSections,is responsible for implementing all the policies and regulations relating to study programmes and student administration.

1.2 TheASOsupports theworkof theBoardofUndergraduateEducation,Boardof Postgraduate Education, and the Academic Board, which are the three key academicdecision-makingbodiesoftheAcademy.MembersoftheBoardsincludeelectedstudentrepresentatives.Students’opinionscan thereforebereflectedthroughthesestudentmemberstotheAcademy’sseniormanagement.

2. Office Hours and Location

2.1 TheASO is locatedatRoomX002 in theAdministrationBlockandtheofficehours are as follows:

Monday–Friday 8:30am-5:30pm/9:00am-5:00pm* Saturday 8:30am-1:00pm/9:00am-12:30pm* Sunday&PublicHoliday Closed *formoneymatters

3. Services

Registration

3.1 TheASOadministers students’programmeregistration,programme transfer,deferment of and withdrawal from studies.

Student Identity Cards

3.2 Afterregistration,eachstudent is issuedaStudentIdentityCard(ID)foraccesstotheAcademypremises.ForreplacementofstudentIDcardduetolossofthecard or whatever reason, students are required to complete an application form and pay a replacement fee of HK$70.