-
Solution in Detail
Human Resources
SAP Core HR and Payroll Solutions
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2013 SAP AG or an SAP affiliate company. All rights reserved.
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Driving HR Efficiency
Organizations are increasingly global,
government requirements are ever-changing,
and employees expect a consumer-grade user
experience. HR departments often try to
manage this with fragmented systems,
nonstandard or manual processes, and
outdated interfaces.
Access to a global unified view of workforce
data is nonexistent and this impairs business
leaders ability to make sound operational decisions.
To work more efficiently, HR departments must:
Improve process efficiency Eliminate manual and disparate processes
that lead to complexities and prevent HR
departments from focusing on other tasks.
Optimize global processes Establish a single, global platform to help
ensure compliance with enterprise-wide HR
processes, while satisfying local regulations.
Mitigate risk Implement an integrated workforce-planning
system that reduces complexity and
provides a single source of truth, enabling
effective monitoring and cost controls.
Meet usability expectations Enable employees to connect and
collaborate anywhere, at any time.
Establish an automated, integrated, scalable
solution to support organizational growth,
improve employee engagement, and increase
control over labor costs.
14% higher HR productivity
(more employees supported
per HR FTE) for organizations
that streamline, automate,
and integrate HR processes
Source: SAP Performance
Benchmarking
Today HR must go beyond process automation, cost reduction, and compliance.
It must drive decisions about people that will help grow the business. Keeping Staff Productive
Driving HR Efficiency
SAP Innovations
Gaining Competitive
Advantage
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To operate efficiently, HR organizations need
integrated and automated HR and payroll
processes that support employees globally.
Working from a single, consolidated platform,
improved visibility of HR information can be
provided by self-service and shared-service
tools. This helps ensure that process and legal
compliance tasks are managed and executed
in a timely manner. However, a consumer-
grade user experience is critical to keep
HR experts and employees engaged.
SAP solutions for HR and payroll provide a
scalable, integrated platform for tracking all
global and local HR processes. This helps
companies ensure compliance, and enables
cost-effective administration.
Keeping Staff Productive and Engaged
SAP solutions turn HR into a business enabler.
Executive Summary Solution Overview Contact Us
Keeping Staff Productive
Driving HR Efficiency
SAP Innovations
Gaining Competitive
Advantage
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4 / 43 2013 SAP AG or an SAP affiliate company.
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With SAP software, you can manage operational costs and increase your capacity
to scale up and focus on strategic initiatives. You can also handle disparate legal
and end-user requirements and requests quickly and flexibly. And thanks to
improved engagement from HR experts and employees, you can increase
productivity, satisfaction, and innovation. The key benefits are listed below.
Gaining Competitive Advantage
Help ensure better process and legal compliance
Improve employee engagement and satisfaction while streamlining HR operations
Increase HRs strategic impact on the business by using automation, self-service, and shared services
Reduce HRs IT infrastructure and cost with a single, global system of record integrated to other business areas
Executive Summary Solution Overview Contact Us
Keeping Staff Productive
Driving HR Efficiency
SAP Innovations
Gaining Competitive
Advantage
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Consumability
Employees can focus on HR tasks relevant to
them anywhere and anytime, at their own pace, through consistent entry points, using
mobile and portal technologies.
Consumer-grade solutions engage the
workforce, increase productivity, and enhance
overall adoption of HR solutions.
Social tools support collaboration and provide
updates, and enable you to check the pulse of
the workforce with sentiment analysis.
Insight
Analytics using real-time HR data allow you to
send instantaneous information to
stakeholders.
Archiving, retrieval, and processing of Big Data enable you to run reports and dash-boards on data that was previously unavailable.
Organizational modeling and simulation allows
you to visualize the impact of decisions before
they are made.
Globalization A globalization service provides best practices
that cover local requirements on HR processes
in over 50 countries and languages. HR pro-
cesses follow global standards while presenting
local variations, with different country versions
existing simultaneously in the same system.
Functions and features meet the requirements
of national tax and accounting laws, as well as
manufacturing regulations in over 50 countries.
SAP Innovations
Core HR and payroll solutions from SAP allow customers to turn HR into a
business enabler. The solutions increase productivity, provide unprecedented
insight, and support local requirements in more than 90 countries while ensuring
global consistency.
Executive Summary Solution Overview Contact Us
Keeping Staff Productive
Driving HR Efficiency
SAP Innovations
Gaining Competitive
Advantage
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Drive Efficient HR Operations
Benefits Enrollment and Administration
Enable efficient benefits setup and enrollment.
Payroll Processing
Help ensure accurate, on-time payrolls.
Manager Self-Service
Cut cycle times, transactional costs, and HR workload.
Organization Management
Build, maintain, and reorganize enterprise structures.
Employee Self-Service
Reduce administrative costs, cycle time, and errors.
HR Shared Services
Deliver accurate, consistent, and timely responses.
HR Administration
Manage employee data with flexible localized processes.
Employee File Management by OpenText
Securely log and store employee documents in accordance with legal regulations.
Executive Summary Solution Overview Contact Us
Benefits Enrollment
Solution Overview
Manager Self-Service
Payroll Processing
Employee Self-Service
Organization Management
HR Administration
HR Shared Services
Employee File Management
Value Map
Why SAP?
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7 / 43 2013 SAP AG or an SAP affiliate company.
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Manage the employee lifecycle from hire to retire with better insights. And make HR decisions that support
the strategic business objectives.
Core HR and Payroll
Executive Summary Solution Overview Contact Us
Benefits Enrollment
Solution Overview
Manager Self-Service
Payroll Processing
Employee Self-Service
Organization Management
HR Administration
HR Shared Services
Employee File Management
Value Map
Why SAP?
Payroll
Processing
Process
Payroll Payroll
Reporting
Benefits Org
Mgmt. MSS Payroll
HR
Admin. ESS SSF-HR
Employee
File Mgmt.
Employee File
Management
Employee Self-
Service (ESS)
Benefits
Enrollment and
Administration
Create Plans
Plan Enrollment
Manager Self-
Service (MSS)
Decision Making
Execute
Strategies
Organizational
Management
Manage Org
Model
Analyze and
Simulate/Plan
HR
Administration
Localized and
Automated Pros
Maintain
Key Data
Shared Service
Framework
for HR
Integration of
Ticketing and HR
Operations
Management
Employee
Accesses Own
Data
Consolidated
Paper and
Digital File
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8 / 43 2013 SAP AG or an SAP affiliate company.
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SAP software for benefits enrollment and
administration helps you create complex
benefits plans, including eligibility rules,
to facilitate correct enrollment and payroll
deductions.
Using self-service tools, employees select
their own benefits plans to suit their needs.
This improves employee satisfaction and
reduces HR involvement. Payroll integration
further streamlines the process as paycheck
deductions can be taken automatically.
A single system of record that is
integrated with self-service and payroll
processes helps you to maintain
process and legal compliance for
employee benefit programs.
Benefits Enrollment and Administration
27% Of organizations have a
benefits planning system
that is fully integrated with
their HR and payroll system
Source: SAP Performance
Benchmarking
Capabilities
Benefits Enrollment
Benefits
SAP Innovations
Solution Overview
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Benefit plan creation helps you formulate the
benefit plans that employees can enroll in. The
solution configures relevant payroll processes,
including payroll deductions.
You can define plan types, such as health,
insurance, and savings plans, and you can
establish eligibility status by employee
grouping, salary, seniority, age, and so on.
Self-service plan enrollment allows employees
to enter and update their information online,
reducing administration costs. Examples of
self-service functionality include:
Enrollment of employees during an open
enrollment period in plans for the coming
season
Enrollment of employees during an open enrollment period in plans for the coming
season
Enrollment of new hires in plans that are automatically offered
Enrollment of new hires in default plans as an interim measure, until they have made
their benefits choices
Adjustment of plan enrollments as a result of employee life or job changes
15% Fewer HR FTEs in trans-
actional functions when
employees can enroll online,
modify details of their benefits
plan, and update personal
information
Source: SAP Performance
Benchmarking
Create and Enroll in Benefit Plans
Executive Summary Solution Overview Contact Us
Capabilities
Benefits Enrollment
Benefits
SAP Innovations
Solution Overview
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You can offer a variety of benefit plans by
maintaining complex plan definitions, including
eligibility rules and payroll cost data. Enrollment
processes are streamlined by allowing
employees to enroll through self-service tools.
This gives them control over their own data
while reducing workload and cost for HR.
Manual efforts and errors are reduced thanks to
integration with payroll systems. This enables
employee portions to be deducted from pay
and remitted to third parties, while the associated
costs to flow into finance for posting.
Allow maximum flexibility in benefits
offerings while streamlining enrollment,
collection of employee portions, and
posting to finance.
Global, Integrated Benefit Plan Definition and
Enrollment
55% Fewer benefits administration
FTEs in top quartile HR
organizations than in average
HR organizations
Source: SAP Performance
Benchmarking
Executive Summary Solution Overview Contact Us
Capabilities
Benefits Enrollment
Benefits
SAP Innovations
Solution Overview
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Multistep guided activity with enhanced user-
interface logic streamlines the benefits enroll-
ment process including open enrollment and changes to work and life status.
Easier viewing and maintenance of personal
profiles and information on dependents and
beneficiaries improves the accuracy of
employee data.
Innovations include multistep guided
activity, easier viewing of personal data,
and enhancements to eligibility rules.
Innovations for Benefits Enrollment and Administration
Enhancement to functionality that enforces
complex rules for ineligibility, and co-requisite
and prerequisite plans, helps ensure process
and legal compliance.
Improvements to PDF print forms for benefits participation overview and enrollment appli-
cations improve data accuracy.
A new application streamlines the process for
submitting flexible spending account claims.
19% Organizations where the
benefits system leverages
general plan information,
requiring no rekeying of
plan information
Source: SAP Performance
Benchmarking
Executive Summary Solution Overview Contact Us
Capabilities
Benefits Enrollment
Benefits
SAP Innovations
Solution Overview
-
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Payroll processing software from SAP allows
businesses to conduct payroll tasks using
employee administration and benefits
management data from a single source of
information that is consistent across
all countries.
If a company has a dedicated team to run
payroll-related activities, payroll processing can
be conducted in-house. If not, the software also
supports a business process outsourcing
approach, with payroll tasks carried out by an
SAP partner. In addition, cloud-based payroll
services are available.
Handle complex payroll processes in
compliance with current legal
regulations in 51 countries. Country-
specific, predefined reports help
businesses address various legal and
compliance issues.
Payroll Processing
14% Fewer paycheck errors in
organizations where payroll
supports multiple currencies,
languages, collective
agreements, and reporting
Source: SAP Performance
Benchmarking
Capabilities
Payroll Processing
Benefits
SAP Innovations
Solution Overview
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Payroll processing software from SAP supports
unlimited earnings types, cash and non-cash
compensation, and limit processing for
earnings according to a companys various lines of business. It also enables you to
manage scheduling, limits, priorities, and
arrears for deductions.
Comprehensive child support, tax levies, and
garnishment processing ensures a high level
of employee satisfaction, as well as payroll
department efficiency.
The software minimizes business disruption
and helps ensure employee satisfaction, with
support for wide-ranging tasks such as check
processing, voids and reversals, manual
adjustments, on-demand and off-cycle checks,
direct deposit, and regular or
supplemental payments.
You can conduct all types of payroll-related
employee and employer tax calculation and tax
reporting. The software also supports finance
departments with tax and garnishment
remittance, month-end accruals, a general
ledger interface, and third-party
remittance tools.
53% Fewer payroll FTEs for
top quartile organizations
compared with average
organizations
Source: SAP Performance
Benchmarking
Simplifying Global Payroll Processing
Executive Summary Solution Overview Contact Us
Capabilities
Payroll Processing
Benefits
SAP Innovations
Solution Overview
-
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Integrated software from SAP significantly
reduces payroll processing time. Information
flows from employee administration, benefits
management, and time management processes,
and payroll data is immediately available in
finance solutions.
SAP software for payroll processing supports a
wide range of payments and check processing,
eliminating manual processes, saving time, and
reducing HR workload.
Comprehensive tax-reporting support across
51 countries, and timely updates on regulatory
changes, enable companies to be legally
compliant according to the latest government
requirements.
SAP software for payroll processing
increases efficiency, reduces payroll
operating costs, and improves
employee satisfaction and
legal compliance.
Fast, Accurate, and Global Support for All
Business Types
35% Organizations where payroll
supports legal regulations
for a large number of coun-
tries, ensuring regulatory
compliance for reporting
Source: SAP Performance
Benchmarking
Executive Summary Solution Overview Contact Us
Capabilities
Payroll Processing
Benefits
SAP Innovations
Solution Overview
-
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Mobile Access
With payroll processing software from SAP,
employees can view pay slip details and
month-to-date, quarter-to-date, or year-to-date
accumulations on mobile devices. They can
also access shared-services tools for HR and
payroll.
Innovations for Payroll Processing
Electronic Wage and Tax Statements
With electronic wage and tax statements,
companies can instantly deliver annual
earnings statements to employees. This saves
time and money by eliminating the need to
purchase, print, and mail paper forms.
Sending information electronically helps
companies meet the legal requirement to
deliver wage and tax statements by a certain
date. It also decreases workload for HR and
payroll departments.
11% Fewer HR staff on transac-
tional activities in organizations
with online access to direct
deposit advices and pay slips
Source: SAP Performance
Benchmarking
Innovations from SAP enable
employees to view their pay slips on a
mobile device and to receive wage and
tax statements electronically.
Executive Summary Solution Overview Contact Us
Capabilities
Payroll Processing
Benefits
SAP Innovations
Solution Overview
-
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Manager self-service software from SAP
increases productivity and reduces operational
burdens for HR. A role-based user interface
helps managers make decisions to execute
human capital, financial, and operational
management strategies. The software supports
planning, analysis, budgeting, recruitment,
compensation, employee development, and
cost management processes.
Access to automated processes, data, and
workflow requests reduces cycle times and
transactional costs. And integration with
business intelligence functionalities enables
managers to make informed decisions about
corporate strategies and resource management.
Manager self-service solutions from
SAP empower managers to operate and
perform better, and improve decision
making.
Manager Self-Service
22% Less time spent by HR
resources in organizations
that adopt manager self-
service for nearly all pos-
sible transactions, thereby
eliminating manual steps
Source: SAP Performance
Benchmarking
Capabilities
Manager Self-Service
Benefits
SAP Innovations
Solution Overview
Executive Summary Solution Overview Contact Us
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Manager self-service software from SAP gives
managers centralized access to the applications
they need to perform their tasks. It also provides
them with all the important data and information
for their particular area of responsibility. The
software provides a rich user experience, with
a graphical representation of the most important
information.
Self-service functionality delivers information
through a single access point. And an intuitive
interface supports the way managers work, with
personalized, role-based tools and views.
Real-time tools enable managers to source,
hire, develop, and evaluate people, and identify
key performers. In addition, managers have
access to reporting, corporate strategies, and
information to support organizational objectives.
Managers can also launch services on behalf
of their employees and maintain information for
them.
22% Less time spent by HR
resources in organizations
that adopt manager self-
service for nearly all
possible transactions
Source: SAP Performance
Benchmarking
Manage Employees with Intuitive Self-Service
Executive Summary Solution Overview Contact Us
Capabilities
Manager Self-Service
Benefits
SAP Innovations
Solution Overview
-
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Manager self-service software from SAP helps
managers improve hiring techniques and
identify, retain, and reward top performers,
which improves the caliber of employees
throughout the organization.
Easier access to cost and budget data results
in better cost controls, and improved access to
decision-making information enables managers
to work more efficiently. In addition, streamlined
workflow management increases process
efficiency, fosters collaboration, and enables
automation of interactions such as approvals.
Managers are more productive because they
spend less time dealing with HR and finance
departments and more time running their
departments in line with corporate goals.
Meanwhile, employee satisfaction improves,
thanks to a delightful user experience. And HR
staff are freed up from routine data entry and
inquiries, allowing them to become strategic
enablers of business performance.
Manager self-service software from
SAP helps managers become more
productive, effective, and proactive. It
enables them to run their departments
in line with corporate objectives.
Make Better Decisions and Cut Costs with
Self-Service Tools
27% Fewer HR transactional FTEs
for organizations that have
manager self-service for
personnel data management
Source: SAP Performance
Benchmarking
Executive Summary Solution Overview Contact Us
Capabilities
Manager Self-Service
Benefits
SAP Innovations
Solution Overview
-
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With a more modern look, the software offers
flexible substitution functionalities to help ensure
business continuity in cases of absence. New
reports with improved selection options and
navigation are also available.
Mobile functionality includes the ability to view
the team calendar, and approve leave requests
and timesheets.
An interview assistant app provides access to
candidate information and enables real-time
recording of interview results.
Work more efficiently, use services and
functionality that were not available
before, and be more satisfied.
Innovations for Manager Self-Service
Managers can access key performance
indicators and relevant reports, and can drill
into employee profiles for details on
compensation, job history, and so on.
AA role-based app bundles travel, expenses,
and leave request functionality to streamline
workflow and provide contextual integration.
Executive Summary Solution Overview Contact Us
Capabilities
Manager Self-Service
Benefits
SAP Innovations
Solution Overview
-
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SAP solutions for organizational management
help you maintain your current organizational
plan for all processes throughout your company,
allowing you data access and transaction
processing with a high degree of consistency,
flexibility, and integration.
You are able to create alternative scenarios
whenever restructuring, mergers, acquisitions,
or other organizational changes cause change
in your core business processes.
Through integration with other SAP HR and
finance components, you get a well-structured
and adaptable basis for planning and admin-
istering financial, project, and employee
information.
Analyze workforce requirements and
design an organizational structure that
meets business objectives.
Organizational Management
32% Lower employee turnover
in organizations that have
enterprise-wide visibility
into workforce availability
and gaps
Source: SAP Performance
Benchmarking
Capabilities
Organizational Management
Benefits
SAP Innovations
Solution Overview
Executive Summary Solution Overview Contact Us
-
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Organizational management functionality
provides HR professionals and managers with
a comprehensive view of their organizational
structure and capabilities. You can analyze current organizational and reporting structures
and plan workforce requirements and
personnel costs.
You can also create additional planning
scenarios and workflows to simulate new
structures in the context of business process
reengineering. And you can record the history
of your organizational structure as it evolves
over time. 13% More employees supported
per HR FTE in organizations
that provide a view of the
organizational structure
and simulations of
organizational changes
Source: SAP Performance
Benchmarking
Manage Organizational Structure
Executive Summary Solution Overview Contact Us
Capabilities
Organizational Management
Benefits
SAP Innovations
Solution Overview
-
22 / 43 2013 SAP AG or an SAP affiliate company.
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SAP solutions for organizational management
provide an accurate, real-time view of the
current organizational structure. This allows
you to analyze workforce requirements and
simulate new structures in the context of
business process reengineering to best achieve
business goals.
By using process-oriented actions you get a
quick entry to all relevant organizational data
and benefit from a user-friendly maintenance
flow.
With accurate information on organizational
structure, you can also direct automated
processes to the correct approvers, ensuring
efficient and compliant HR processes.
With a full view of organizational
structure and capabilities, HR
professionals and managers can
determine requirements and structure
the organization for optimal business
results.
Organizational Insight for Workforce Optimization
10% Of organizations have a
strong ability to analyze
workforce data as well
as design, implement,
and monitor workforce
optimization strategies
Source: SAP Performance
Benchmarking
Executive Summary Solution Overview Contact Us
Capabilities
Organizational Management
Benefits
SAP Innovations
Solution Overview
-
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Redefined Navigation
SAP solutions for organizational management
offer faster navigation and data entry, with
access to information within a few clicks, and
enhanced search and productivity features.
Improved Look and Feel
A modern, intuitive look and feel helps ensure
that the readers attention is drawn to key information.
Technology innovations within
organizational management help you
work more efficiently and increase
employee satisfaction.
Innovations for Organizational Management
Introduction of Social Concepts
Social media feeds and collaboration tools
facilitate dissemination of information and
requests for help.
Functional Enhancements
A native user interface enables cost-effective
creation and deployment of HR process
applications.
Executive Summary Solution Overview Contact Us
Capabilities
Organizational Management
Benefits
SAP Innovations
Solution Overview
-
24 / 43 2013 SAP AG or an SAP affiliate company.
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Employee self-service in the SAP ERP
application delivers a versatile, Web-based
approach to increasing employee engagement,
improving process efficiency, and freeing HR
staff to focus on strategic initiatives.
With SAP technology as a foundation, you can
reduce your total cost of ownership and provide
an intuitive interface for your employees to
access self-service. Users can personalize the
interface to suit their needs and reflect their
viewing preferences. Maintaining HR
information and processes on their desktops
and mobile devices provides employees with
flexible access, leading to increased adoption.
Employee self-service functionality
gives employees control of their own
data, resulting in high employee
engagement and process efficiency.
Employee Self-Service
Capabilities
Employee Self-Service
Benefits
Solution Overview
Executive Summary Solution Overview Contact Us
SAP Innovations
-
25 / 43 2013 SAP AG or an SAP affiliate company.
All rights reserved.
Employee self-service functionality enables
employees to create, display, and change
their own data in a browser window. They can
maintain personal information such as address,
bank information, family members and
dependents, and office and communication
data. And they can enter, view, and change
working time data for example, to record time, request leave, or check remaining time off.
Staff can view pay information and enroll in
benefits plans. They can also manage their
own career and development by applying for
positions or training courses. In addition, they
can submit travel requests and expenses, and
even order goods and services using shopping-
cart functionality.
Workflows become more effective, with inter-
active forms to guide employees through
processes. These forms are routed to their
managers for approval and, on completion,
are made available in the employees online personnel file.
25% More employees supported
per HR FTE in organizations
that reduce HR transactional
work by adopting self-service
to the maximum
Source: SAP Performance
Benchmarking
Maximize Employee Engagement
Executive Summary Solution Overview Contact Us
Capabilities
Employee Self-Service
Benefits
Solution Overview
SAP Innovations
-
26 / 43 2013 SAP AG or an SAP affiliate company.
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Employee self-service software from SAP
enables you to increase employee engagement
by giving your staff direct access to their HR
data, processes, and services.
You can reduce HR cost per full-time equi-
valent with flexible, integrated HR processes
that significantly lower time and effort for data
maintenance.
You can also improve compliance and quality
of HR data by setting up consistent data
management, allowing employees to enter,
display, and update their personal information.
By empowering your employees to take owner-
ship of their own data, you can free up your
HR staff from routine data entry and employee
inquiries. In this way, HR can become a strategic
enabler of business performance.
You can set up streamlined workflow manage-
ment to increase process efficiency, foster
collaboration, and automate interactions such
as approval requests. And intuitive functionality
and a modern look and feel helps ensure a
delightful user experience for casual users,
increasing employee satisfaction.
Employee self-service gives employees
personalized access to HR data, pro-
cesses, and services. This empowers
employees and managers to take
more responsibility for their jobs and
development.
Improve Employee Engagement and
Operational Efficiency
17% Organizations that provide
online employee self-service
in a consistent and easily
navigated manner
Source: SAP Performance
Benchmarking
Executive Summary Solution Overview Contact Us
Capabilities
Employee Self-Service
Benefits
Solution Overview
SAP Innovations
-
27 / 43 2013 SAP AG or an SAP affiliate company.
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Desktop
Enhancements include a calendar-like time-
recording interface, redesigned benefits
enrollment screens, and the new Corbu visual
identity.
Mobile
Staff can use mobile devices to record
timesheets and request leaves, and to view
leave balances, employee profiles, team
calendars, and organizational charts.
Help staff work more efficiently, use
services and functionality that were not
available before, and feel
more satisfaction.
Innovations for Employee Self-Service
Planned enhancements include time recording
for costing and projects, and improved usability
for leave request and approval.
The SAP Learning Assistant mobile app
enables staff to consume learning content and
book training.
A role-based app bundles travel, expenses,
and leave request functionality to streamline
workflow and provide contextual integration.
38% More transactions using
self-service in organizations
where a Web-enabled time
administrator tool is in place
Source: SAP Performance
Benchmarking
Executive Summary Solution Overview Contact Us
Capabilities
Employee Self-Service
Benefits
SAP Innovations
Solution Overview
-
28 / 43 2013 SAP AG or an SAP affiliate company.
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SAP solutions improve shared service provision
for HR by simplifying workflow and adding
helpful, engaging delivery.
Telephony integration and service catalogs
enable a faster, more accurate, and consistent
response to employees, while a knowledge
base provides quick access to
relevant information.
Workflow for agents is simplified, with most
activities included in a single workspace. In
addition, managers gain visibility into customer
satisfaction, operational performance, and
compliance with service level agreements.
Enhance shared services for HR by
simplifying workflow and enabling
helpful, engaging delivery. Respond to
employees faster and more accurately
by simplifying the agents workspace.
HR Shared Services
35% Lower HR costs for organiza-
tions with high shared-service
adoption across HR processes
and business units compared
with those that have limited or
no adoption
Source: SAP Performance
Benchmarking
Capabilities
HR Shared Service
Benefits
SAP Innovations
Solution Overview
Executive Summary Solution Overview Contact Us
-
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Provide a single workspace for agents, with a
single sign-on, eliminating the need to consult
multiple systems to complete tasks.
Service catalogs direct requests to the relevant
agent or group. Categorization of the service
request is a natural part of the process, making
it accessible for query and reporting.
Service requests can be made using multiple
channels, such as e-mail, chat, Web requests,
and telephone. And a knowledge-base tool
provides a content repository to help agents
answer questions in a responsive and
consistent way.
Integration with HR makes processes more
efficient and effective, and the services center
can support multiple instances of HR solutions.
Customer surveys can be used to assess
employee satisfaction, and dashboards provide
visibility into survey results, information about
processing volumes, and compliance with
service level agreements.
24% Fewer HR transactional FTEs
in organizations where the
employee interaction center
monitors key metrics such
as cycle times and process
errors
Source: SAP Performance
Benchmarking
Fast, Cost-Effective Employee Services
Executive Summary Solution Overview Contact Us
Capabilities
HR Shared Service
Benefits
SAP Innovations
Solution Overview
-
30 / 43 2013 SAP AG or an SAP affiliate company.
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With a shared service framework for HR from
SAP you can reduce HR costs for each full-time
equivalent. This is achieved through efficiency
gains due to increased automation of shared
services processes, and integration of these
processes with human capital management
software from SAP, as well as other solutions.
You can reduce the ratio of HR employees
to full-time equivalents with an efficient
service platform that supports communication
management and process management, as
well as providing back-end and
multifunctional support.
And with accurate, relevant HR data available
to service-center personnel, you can also
improve employee engagement by providing
them with better service levels.
Improve services for employees with
simplified workflows, quick access to
relevant information, management
visibility into service-center operations,
and compliance with service
level agreements.
Faster, Less Costly, More Accurate Response
to Employees
52% Lower HR cost per transaction
for organizations that have a
high level of shared service
adoption
Source: SAP Performance
Benchmarking
Executive Summary Solution Overview Contact Us
Capabilities
HR Shared Service
Benefits
SAP Innovations
Solution Overview
-
31 / 43 2013 SAP AG or an SAP affiliate company.
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The innovative shared services framework for
HR from SAP delivers multifunctional, multi-
back-end support for shared services. It also
provides multichannel communication
functionalities, including integrated telephony,
e-mail, and chat functionality.
Integrate HR with shared services
capabilities.
A Single Workspace for Agents
HR-related dashboards provide visibility into
operations, while end-to-end automation
supports efficiency and scalability in operations.
27% Organizations where
HR shared service processes
are highly automated and
manual reconciliations are
largely eliminated
Source: SAP Performance
Benchmarking
Executive Summary Solution Overview Contact Us
Capabilities
HR Shared Service
Benefits
SAP Innovations
Solution Overview
-
32 / 43 2013 SAP AG or an SAP affiliate company.
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HR processes integrate with other business
areas on a single, global platform. HR
administration tools help companies manage
many benefits processes, storing information
on employees by date and time in localized
formats and languages.
Regional HR organizations can access flexible,
localized processes delivered for more than 50
countries (90 counties including
partner solutions).
Decision makers can use HR analytics to target
specific workforce information and gain clarity
for optimal decision making.
Set up a standard HR administration
system across the enterprise and the
globe, with country-specific localization
on a common platform to streamline HR
processes and the system landscape.
HR Administration
22% Cost reduction for organiza-
tions where the majority of HR
processes are standardized
between business units and
locations
Source: SAP Performance
Benchmarking
Capabilities
HR Administration
Benefits
SAP Innovations
Solution Overview
Executive Summary Solution Overview Contact Us
-
33 / 43 2013 SAP AG or an SAP affiliate company.
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Track your global workforce and maintain
comprehensive employee data in relevant
localized formats and languages. Manage
multiple assignments and temporary overseas
transfers.
Create and deploy automated HR processes
and integrate them with other business areas.
Use tools to create and deploy automated HR
processes and integrate HR processes with
other business areas.
Take advantage of standard reports to support
your workforce and satisfy legal compliance
needs. The reports enable you to track, for
example, service anniversary, headcount, age,
gender, and garnishments and to prepare
government safety and equal employment
reports.
72% Organizations that recognize
the high importance of a
strong data-management
capability in HR but only 25% have the capability
in place
Source: SAP Performance
Benchmarking
Maintain Workforce Data and Processes
Executive Summary Solution Overview Contact Us
Capabilities
HR Administration
Benefits
SAP Innovations
Solution Overview
-
34 / 43 2013 SAP AG or an SAP affiliate company.
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Provide decision makers with detailed, timely
intelligence about the workforce, confirming HR
as a strategic business partner.
HR administration software from SAP provides
a global, integrated platform that supports more
than 50 countries (or 90 counties including
partner solutions).
Data is kept in a time-delimited, localized
format in language that is familiar to those
maintaining it, thus improving speed and
process accuracy, as well as facilitating
legal compliance.
Global functionalities enable IT landscapes to
be simplified, reducing the number of systems,
software packages, and interfaces required.
This reduces infrastructure costs and results in
improved data quality and ROI.
Tools to integrate and deploy automated HR
processes with other HR and non-HR solution
areas, such as payroll and finance, offer further
economies and data quality advantages.
This global platform enables you to
maintain better workforce data, with
integration to other solution areas.
Access detailed intelligence about your
workforce for better insight and decision
making.
More Timely and Accurate Workforce Data for
Greater Insight
22% Fewer HR transactional
FTEs for organizations with
an integrated data repository
for employee information that
is shared between HR and
payroll
Source: SAP Performance
Benchmarking
Executive Summary Solution Overview Contact Us
Capabilities
HR Administration
Benefits
SAP Innovations
Solution Overview
-
35 / 43 2013 SAP AG or an SAP affiliate company.
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Redefined Navigation
SAP solutions for HR administration offer faster
navigation and data entry, with access to
information within a few clicks, and enhanced
search and productivity features.
Improved Look and Feel
A modern, intuitive look and feel helps ensure
that the readers attention is drawn to key information.
SAP solutions enable you to push
boundaries in HR administration, work
more efficiently, and increase
employee satisfaction.
Innovations for HR Administration
Introduction of Social Concepts
Social media feeds and collaboration tools
facilitate dissemination of information and
requests for help.
Functional Enhancements
A native user interface enables fast and cost-
effective creation and deployment of HR
process applications.
Executive Summary Solution Overview Contact Us
Capabilities
HR Administration
Benefits
SAP Innovations
Solution Overview
-
36 / 43 2013 SAP AG or an SAP affiliate company.
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The SAP Employee File Management
application by OpenText allows HR teams
to work more efficiently and concentrate on
overall business strategy.
You can collect, digitize, and centralize all
employee documents and master data. This
eliminates paper files and helps users find
documents quickly. In addition, integration with
the SAP ERP Human Capital Management
solution streamlines workflows.
Support for employee self-service and shared-
service tools provides employees and managers
with access to relevant files, while secure
archiving helps ensure regulatory compliance
for storage of employee documents.
Improve HR efficiency with digital file
consolidation, secure file access for
employees and managers, integrated
approval and enquiry workflows, and
compliant archiving of employee
documents.
Employee File Management by OpenText
Capabilities
Employee File Management
Benefits
SAP Innovations
Solution Overview
Executive Summary Solution Overview Contact Us
-
37 / 43 2013 SAP AG or an SAP affiliate company.
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Capture
You can capture information efficiently with
centralized and decentralized scanning, bar-
code recognition, and integration with e-mail and
Microsoft Office. The software supports rendition
services, information capture workflows, mass
imports, and self-service uploads.
Store and Organize
The solution offers secure storage and archiving
with an intuitive folder structure. Leverage
existing master data to run authorizations,
reports, and completeness checks.
Search
Advanced search functionality enables staff to
find the information they need quickly.
Display
Direct access from SAP solutions for HR, role-
specific views, thumbnail previews, and a
document viewer help ensure that users have
information at their fingertips.
Process
Robust workflow tools help ensure that process
rules are adhered to and all activity is logged.
Delete
Workflow-based approvals and audit logs help
ensure that rules are adhered to when deleting
employee data, meeting regulatory compliance
requirements.
HR Document Lifecycle Support
Executive Summary Solution Overview Contact Us
Capabilities
Employee File Management
Benefits
SAP Innovations
Solution Overview
-
38 / 43 2013 SAP AG or an SAP affiliate company.
All rights reserved.
The SAP Employee File Management
application by OpenText accelerates HR
processes by providing HR staff in all office
locations with a complete view of all employee
documents.
Operational costs are reduced, thanks to the
automation of administrative activities and
elimination of paper archives. In addition,
the automation of routine document-related
inquiries lowers training costs, raises service
levels through improved compliance with
service level agreements, and increases
employee satisfaction.
Meet legal requirements for employee
access to their data while complying
with privacy laws. Save time with quick
search and distribution functionality, and
manage retention policies effectively.
Faster, More Efficient HR Processes
Executive Summary Solution Overview Contact Us
Capabilities
Employee File Management
Benefits
SAP Innovations
Solution Overview
-
39 / 43 2013 SAP AG or an SAP affiliate company.
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Innovations from SAP improve HR efficiency in
a number of ways.
You can move routine tasks, such as updating
personnel files or responding to employee
inquiries, to a shared-services center, freeing
up HR staff to concentrate on alignment with
corporate goals.
Innovations for Employee File Management
By granting guest access to auditors, HR
departments minimize the impact of audit
processing on HR productivity. Auditors have
their own access to personnel files and can
verify privacy compliance without engaging
with the HR department.
In-depth reports identify employees with
incomplete, missing, expired, or close-to-expiry
documents. This feature helps ensure
compliance with data privacy legislation.
46% Higher process accountabil-
ities in organizations where
HR data elements are
standardized and common
between business units
and/or locations
Source: SAP Performance
Benchmarking
Improve employees access to HR data, help ensure compliance, and free up
HR staff to concentrate on strategic
goal alignment.
Executive Summary Solution Overview Contact Us
Capabilities
Employee File Management
Benefits
SAP Innovations
Solution Overview
-
40 / 43 2013 SAP AG or an SAP affiliate company.
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Human Resources Value Map
Core Human
Resources
and Payroll
Organizational
Management
Employee
Self-Service
HR
Administration
Benefits
Enrollment and
Administration
Payroll
Processing
Manager
Self-Service
HR Shared
Services
Employee File
Management
by Open Text
Goal and
Performance
Management
People
Networking and
Collaboration
Compensation
Management
Succession
and
Development
Recruiting
Time Planning
and
Forecasting
Time and
Absence
Calculation
Shift, Roster,
Project
Optimization
Time
Scheduling
and Analysis
Workforce
Mobility
Services
Reporting Analytics Planning
Workforce
Planning and
Analytics
Time and
Attendance
Management
Talent
Management
Manage the employee lifecycle from hire to retire with better insights. And make HR decisions that support
the strategic business objectives.
Executive Summary Solution Overview Contact Us
Benefits Enrollment
Solution Overview
Manager Self-Service
Payroll Processing
Employee Self-Service
Organization Management
HR Administration
HR Shared Services
Employee File Management
Value Map
Why SAP?
-
41 / 43 2013 SAP AG or an SAP affiliate company.
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Why SAP?
SAP software helps companies simplify, integrate, and implement HR processes
across the globe so that their HR staff can become business enablers. Improved
workforce insight helps companies achieve better ROI.
Integration and Breadth of Functionality
Standard integration to a rich suite of on-premise and cloud solutions. A wide breadth of
functionality in all HR-related categories. The SAP ERP Human Capital Management solution is
ranked by top analysts among the leading solutions in the market in such areas as depth of
functionality, global reach, integration, and market presence.
Globalization with Localization
SAP solutions follow global best business practices, with specific features and functions to account
for varying national laws and regulations.
Access and Delivery
Services are offered through multiple channels, including self-service, shared service, telephony,
and mobile.
40% higher revenue per employee
for organizations that have
integrated HR with the enterprise
Source: SAP Performance
Benchmarking
Executive Summary Solution Overview Contact Us
Benefits Enrollment
Solution Overview
Manager Self-Service
Payroll Processing
Employee Self-Service
Organization Management
HR Administration
HR Shared Services
Employee File Management
Value Map
Why SAP?
-
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Find Out More About How Your Organization Can
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It lets members help one another solve problems, learn, and invent new ways to get things
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Solution in Detail
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Go for a test-drive. Visit us online at:
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2013 SAP AG or an SAP affiliate company. All rights reserved.
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2013 SAP AG. All rights reserved.
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