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INCREASING THE VALUE OF SHAREPOINTNeudesic and BrainStorm Present
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INCREASING THE VALUE OF SHAREPOINTNeudesic and BrainStorm Present
Introductions
» J. Michael Benoit• Director, Portals and Collaboration Practice• Neudesic
» Derek Adams• VP of Technology and Engineering• BrainStorm, Inc.
» User adoption is about…Users changing the way they work.
» User adoption strategy is about…Managing change
User Adoption
User Adoption
“People don’t resist change;they resist being changed.”
Dr. Peter SengeDirector, MIT Sloan School of Management
»Awareness of the need to change
»Desire to participate & support change
»Knowledge of how to change
»Ability to implement the change
»Reinforcement to sustain the change
Achieving Sustainable Change
Actionable ModelADKAR® was developed by Prosci Research after studying the change patterns of more than 700 organizations.
» What is the need for the change• Technical, Business
» What are the benefits of the change• Improved capability• Easier to use
Awareness
Providing awareness in the overall change will help users feel that they are not being changed.
» Executive sponsorship is key» Communicate why the change is necessary and how it will benefit
the user.» Communicate a schedule and what steps will be taken to ease the
transition.
Improving Awareness
Change the Why?’s to Why not?’s
» Desire to participate in the change• Is the change easier/harder than current?
» Desire to support the change
Desire
Users need to be motivated.
» Change is easier than old way» Well designed user experience» Education: value, benefits, etc.» Provide additional valuable features to attract usage
» Don’t:• Bribe, Penalize, Contests, Default browser home
Factors that Improve Desire
» Skills and Knowledge of how to change» Knowledge of what the change looks like
Knowledge
» Education and training» Demos, screenshots» Proper governance planning
Factors that Improve Knowledge
» Ability to participate in the change• New skills may need to be developed.
Ability
IMPROVING ABILITY» Time will need to be provided to
develop new skills» On-going coaching and support
» How will the change be reinforced?» Will users tend to revert back to old
behaviors?
Reinforcement
Behaviors needing reinforcement are typically ones that require “some discipline”.
» Periodic communications:• Success stories / Testimonials
» Recruit evangelists across the organization» Hold lunch and learns» Create a user group» Provide a suggestion box and reply to all suggestions
Reinforcement Techniques
What is Governance
» “government; exercise of authority; control.” – Dictionary.com
» “a method or system of government or management.”– Dictionary.com
» “Governance uses people, process, technology, and policies to define a service, resolve ambiguity, and mitigate conflict within an organization.”- Joel Oleson’s talk at 2008 SharePoint Conference
» “SharePoint governance uses roles and responsibilities, policies, process, and technology to clarify ambiguity, manage company goals, and ensure overall long-term success of your SharePoint environment.”- Scott Jameson, “SharePoint Governance: Considerations for a Successful Deployment”
» IT Governance• IT services offered and the control of
software deployment/installations.» Information Management
• Governance of the content and information
» Application Management• The scope, policies and process for
managing application and system customizations.
Areas of SharePoint Governance Planning
» Server Software Maintenance» Backup and Disaster Recovery» Portal Administration
SharePoint IT Governance
SHAREPOINT INFO MANAGEMENT GOVERNANCE» Information Architecture
» Content Management
» Security Implementation & Management» Provisioning: Web app, Site Collections, Sites» Custom Development: Standards, ALM
SharePoint Application Governance
» Communication Plan» Training Plan» Support Plan
Training & Communication Plan
SharePoint Governance May Seem Intimidating
» SharePoint governance is not overly difficult.» Most of governance is common knowledge, and common sense.» SharePoint is both broad and deep. There is a lot of detail to
consider.» Successful governance plans are neither pre-determined, nor static.
IT Control
User Empowerment
Strike a balance to improve user adoption
Governance Planning
» User adoption is about managing change» ADKAR® model is an actionable foundation to help drive your
adoption strategy» Governance planning is a key contributor to user adoption
Summary
ONE-WEEK SESSION – SHAREPOINT UPGRADE PLANNING» During our one week SharePoint upgrade planning session, you
will receive: • Scorecard assessment• Review of business goals and requirements• Review current physical and logical architectures• Proposal for future physical and logical architectures (cloud/ on-prem)• Mobility and BYOD strategy for content• Extranet or partner considerations
EXCLUSIVE OFFER
EASY ADOPTION AND INCREASED PRODUCTIVITY
BrainStorm’s specialty:
Users Have Specific Moments of Need
Affinity and awareness• Tips-N-Tricks• Quick Start Cards
Deployment Monday• Quick Start Cards• Instructor-Led Training• Live Phone Support
Skill development• Instructor-Led Training• QuickHelp• Live Phone Support
Performance support• QuickHelp• Train-the-Trainer• Live Phone Support
» BrainStorm QuickHelpTM
The Do Better Work Faster Solution
“The BrainStorm QuickHelp video training solution helps its customers be productive with Microsoft Office. It’s a
great complement to our existing content for users” Jessica Reading
Content Publishing Director, MicrosoftAs featured in October 2010 Product Press Release
Accessible: Surfaced in the Ribbon, Windows 8 App, SharePoint, or a Web Portal
Consumable: Video clips are 1-4 minutes in length not hours, get back to what matters most
Applicable: Hundreds of video clips per application, featuring real business scenarios
BrainStorm QuickHelp™
Windows 8 App
Office Ribbon Add-in
SharePoint 2013 App
Web Portal
Hours and hours of consumable video content
Highly applicable videos, relate to actual job functions
The “QuickHelp Cloud”
The Printed Power House Solution
» BrainStorm Quick Start CardsAccessible: Available right at your desk, electronic versions also available for intranet sites
Consumable: Quick tips, screenshots, and shortcut menus get you back on task quickly
Applicable: Business case focused, localization and customization available
“Quick Start Cards are a tremendous tool for quickly getting up to speed on the new Office. As a Business Productivity Specialist at Microsoft I am sharing them
with my clients all the time and they love them! ” Valerie Verburg
Business Productivity Solution Specialist, Microsoft
24x7 “How-To” Help Solution
» Live Phone SupportAccessible: All hours help on your organization’s core office software applications
Consumable: Exact answers and quick calls get you back to work quickly
Applicable: Get the right answer for what you’re working on and for your environment
The End-User Experts in Person
» Instructor-Led TrainingAccessible: Onsite or online, we’ll be there when and where your users need us
Consumable: Comprehensive and hands-on courses, delivered in engaging sessions
Applicable: Your users learn the “how-to’s” right in their environment, and at times, at their own desk
“We loved your Trainers and really appreciate your support and flexibility with us! The feedback from the class evaluations were all great as well. The students mentioned that
the Trainers were knowledgeable about the products, helpful and did an overall great job!”
Application Implementation ManagerFortune 500 Communications Company
FREE 45-day Jumpstart Trial*
» Quick Start Cards for SharePoint 2013• 10 BrainStorm Quick Start Cards for SharePoint 2013
» QuickHelp Training App for SharePoint 2013• 45-day, unlimited access to BrainStorm QuickHelp
*Some restrictions may apply. Offer length and quantity may be altered based on organization size and needs.
Next Steps» Contact your training partner,
BrainStorm, to create your adoption, deployment, and/or training plan
» Create the custom-built solution that works for your organization
1.888.909.4244 (TF)[email protected]
To learn more about Neudesic’s SharePoint solutions, contact: Tim CorkenDirector, Inside [email protected] 303.248.98321 direct