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8/6/2019 IIM Lko. ppt. for IPS 110907[1]
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e-GovernanceAn e-efforteffort to empower
common man?
11th September, 2007at
IIM Lucknow
By
Amod KumarSpecial Secretary I.T., UP Govt.
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Outline of presentation
Relevance of e-Governance for India
Lokvani
1. Front-end (What)2. Back-end (How)
3. Process of implementation (How)
e-Governance in Police
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Developed Country by 2020
Our President¶s vision
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India can¶t be a
Developed Countryif
It is not e-Governed
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Why?
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Large Population
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Wide Spread Corruption
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Implementing RTI Act
2005 is impossible withoute-Governance.
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Slow & lethargic beurocracy
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Long decision time
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Can we be e-Governed
nation?
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8/6/2019 IIM Lko. ppt. for IPS 110907[1]
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Our Past Successes
� Bhoomi
� Railway Reservation
System
� Banks
� E-Seva
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Railways
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Banks
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How?
8/6/2019 IIM Lko. ppt. for IPS 110907[1]
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20
35
40 5
e-Governance:Components of Success
% Luck%Change management
%Business Process Reengineering
% Technology
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Challenges of e-Governance
in North IndiaComputerization seen more as a publicitytool, a fashion than for any real purpose.Hence no people·s support for it.
Mindset of Government employees (fear oflosing extra income).
More efforts for G2G than G2C, leading tono perceptible benefits to common people.
Infrastructure, power, and communicationproblems
Education, illiteracy
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Our Role Models
Computerized railway reservation system
Bhoomi, Karnataka
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What is Lokvani?
Lokvaniis
an Internet kiosk based G2C interface
forproviding various information and public
grievance redressal in a transparent,accountable and time-bound manner
byforging effective Public-Private Partnership
(PPP)
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?
Public Grievance Redressal -Existing System
SeniorOfficers
Departmentalofficers
Field levelofficers/employees
Common man
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Public grievance redressal-LokvaniSystem
LokvaniLokvaniServerServer
DMDMofficeoffice
ConcernedConcernedDepartmentDepartment
Third Party,Third Party,Lokvani KioskLokvani Kiosk
customer
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Welcome to LOKVANI«
www.sitapur.nic.in/lokvani
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Typical Lokvani kiosk«
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Viability of the Kiosk«
Kiosk - Ser ices Offere Vs I come
No of Ser ices
I
c o m e
Icom
eof Kiosks
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Viability of the Kiosk«
Kiosk - Reach of Kiosks Vs I come
Reach
I
c o m e
I come of Kiosks
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Viability of the Kiosk«
Kiosk - Sustainable Income
Increase in Reach + Increase in no.
of services
Income
Incomeof
Kiosks
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Online court cases, cause lists, judgements Online Electoral Rolls Vehicle Registration, Driving License Payment of electricity bills, phone bills Ration cards and allotment to qotedar.
Police thana computerization / networkingconnectivity Tourist Related information Daily rates of Fruits/ Vegetables/ Grains
Online pensioners info. / Installation of IVRS ²SMS
Parivar register Database (Rural & Urban)
All employees Database
University/ College info. (Seat Availability,Admission)
Proposed Services«
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Health info. (All Hospitals/ NursingHomes/ Laboratories)
Recovery Certificates (R.C.s) Industries info (Durry exporters etc.) Registry of properties Banking Services Drinking Water facilities Database Development from MP/MLA funds
Khasra and Jamabandi records SC/ST tracker
Proposed Services (Contd«)
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Kiosk operators are partners & motivators
Cost saving
Taste of convenience , no roll back
Public satisfaction
Most ignored group, feeling of regaining faith inadministration
Will it Sustain?
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Easy to replicate
Backing of Laws, Rules, G.O.s is required
Monitoring from state level
Who gets the credit?
Replicability
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Strengths of Lokvani«
Transparency and accountability to complainant. Complete transparency in all works / schemes /
beneficiaries / selection / expenditure etc.
Compulsion to come to District / Tehsil Head
Quarter avoided. Effective monitoring of all complaints /
grievances. Monitoring of performance of districtlevel officers is possible by senior officers atstate headquarter.
24X7 services.
Easily replicable
Job creation in rural areas
Bridging the digital divide
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Uniqueness of Lokvani
� First successful zero support based PPP model forkiosks in the country
� Profit and competition can overcome powershortage, illiteracy, poverty, adverse socio-
political conditions, lack of professional workculture
� 100,000 rural people using it in just one district
� Going beyond just provision of services to makethe govt. accountable and giving the citizen theright to answer
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Achievements«
About 100,000 complaints registered and 95000disposed off in about 30 months.
First successful e-Governance project in Uttar
Pradesh
First District in country to provide On line Landrecords on Internet in Hindi.
Government of UP has come out with a G.O. toimplement Lokvani in all Districts of U.P
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Awards«
Dataquest e- gov Champion Award-2006
Winner of Golden Icon Award atNational e-governance Conference-
2006
Won special mention (second place) inPublic Administration category atStockholm Challenge Awards 2006.
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Issues«
Quality vs. Quantity
Repli ca bility
Sustaina bility
Peopl e meetin g pers onally on Janata Di was ,Jan milan et c.
Stat e Level Monit orin g
Sea rch
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How we did it«?
Sept. 2004 Studies of Similar initiatives in Dhar(M.P) andJhalawar (Rajasthan).
Sept.-O
ct.2004 Plugging the loopholes and designing a newsystem in consultation with all District levelofficers.
Oct.2004 Establishment of a registered society´LOKVANI, SITAPURµ at district level.
Nov.2004 Registration, training and agreement withalready running computer centers/ cyber cafesin the district on a fixed fee (Rs. 1000)
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How we did it Contd.
Jan.2005 Weekly monitoring of performanceFeb.2005 brought on internet
Feb.2005 Land Records on Lokvani
Apr.2005 dashboard added
May.2005 Muster Rolls
Jun.2005 Status of Arm Licenses
Jun.2005 On Line Tenders
Jun.2005 IVRS Introduced
Nov.2005
March2006
Single window kendra (SWK) opened
RTI use through Lokvani
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Lessons Learnt«
Better copy than reinvent the wheel Seeing is believing Team spirit (giving credit/appreciation/freedom) Best is the enemy of good Failure is the pillar of success Socializing helps No subsidies No need to be a technocrat PPP is must for sustainability Strategy (calculated moves) U
se of media and politicians No limit to achievement, if no desire for credit
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R ole Model
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Our Vision
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Whether you like it or not, youhave no choice but to
implement e-Governance.
The only choice you have is to
choose your favorite dishfrom a big menu««.
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Some dishes� P.S. Automation
² Record keeping² Interlinking² Process re-engineering² Online FIR
� Traffic² Challan Process
² Traffic lights & control room (Tokyo example)² Linking with RTO office² Vehicle thefts (RFID, GPS), database of lost and recovered vehicles
� Verifications² Arms License² Passport² Govt. jobs
² Army recruitment² Household servant·s credentials
� Investigations² Case tracking ( from FIR to conviction till SC)² Inventory Management (of maal mukadmati)
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Some dishes«.contd
� Communications² CUG
² Triband phone
² Video Conferencing (G2G & evidence)
² Vehicle tracking² Biometric devices
� Crime data Management² Data Warehouse
² Business Intelligence Softwares
² Mugshot & fingerprint database
² Handheld online devices & online matching
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Garib Jaan ke humkona tum bhula dena,Tumhi ne dard diya hai
tumhi dawa dena
Thank You
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Acknowledgements
� Sri Rajeev Chawla Ex-Secy e-Gov, Karnataka
� Smt.Zohra Chatterjee (Govt. of UP)
� NIC (Sri S.B.Singh, A.P.Singh, A jaiGopal,
Rajeev Lakhera and many others )
� Mr. Alok Singh, IPS
� Mr. Abhishek Singh, I AS
� Mr.Sanjay Bhoosreddy, I AS� Justice S.C.Verma
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Contact Details
� Amod Kumar
Special Secretary I.T., UP Govt.
0522-2238294, 9452076839
� A.P.Singh
DIO, NIC Sitapur
[email protected], [email protected]
05862-242250, 9415184409