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Extending The Enterprise Through TeleHealth Programs
Transforming How We Think About The Opportunity
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Traditional thinking: TeleHealth technology is good for patients far away.
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This is how our patients are using communication technology ...
Not so far away
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How do you think about TeleHealth technology?
A different way to provide clinical services?
• Needs clinical studies, policies, outcomes measures, to prove value before investing
• Is it a better version of a phone call or a worse version of an in person encounter?
• Benefit limited to clinical
An infrastructure for more communication options?
• Phone system upgrade and is infrastructure investment in communication technology
• Providers and patients will use it as they deem beneficial
• Benefit is system wide
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How do you think about TeleHealth technology?
Line Level Thinking
• Finances assessed against projected clinical benefit
• Benefits accrue to an individual, clinic, or department
• Decreased upfront costs
• Increased long term costs and complexity
Systems Thinking
• Finances assessed against cost alternatives
• Benefits accrue to the system and solution is available for the system
• Increased upfront costs
• Decreased long term costs and complexity
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How do you think about TeleHealth technology?
Line Level Thinking
• Compare investment against a single clinical process
• NPV
• IRR
• ROI
• Payback
Systems Thinking
• Compared investment against other system proposed expenses
• $34M upfront for teleICU, entertainment, education, simulation, patient services
• $15M upfront cost for combined solution
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Extending The Enterprise Through TeleHealth Programs
Transforming How We Think About Markets
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Extending The Enterprise Through TeleHealth Programs
Social Networks
Enhanced communication
Remote data collection
Self-Care Support
Patient Education
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Extending TeleHealth Programs for Internal Efficiency and Cost Savings
• Facilitates delivery of a number of internal virtual services
• Live chat with families from hospital room
• Video call routing, security, and management
• Infrastructure leveraged for patient services
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Extending TeleHealth Programs for External Efficiency and Cost Savings
• Video communication outside firewall to patient home
• Load balance virtual patients and virtual services
• Utilize consumer equipment lowers cost and increases adoption by patients
• Aligns with clinical workflow
• Online forms and e-Sign solution
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Extending TeleHealth Programs for New Business
• New market strategies
• Market penetration to new geographical areas
• Ancillary programs as revenue generating services
• Convert to video-capable call centers
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Extending The Enterprise Through TeleHealth Programs
Transforming How We Think About Ourselves
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“To transform healthcare delivery, we
must first transform ourselves.”
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Resistance
Change
Line of
Tolerance
Organization Know Thyself
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Resistance
Change
Line of
Tolerance
1
Organization Know Thyself
Pursue with
existing
operations
infrastructure
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Resistance
Change
Line of
Tolerance
Organization Know Thyself
2
1
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Resistance
Change
Line of
Tolerance
Organization Know Thyself
Additional
committed
resources
1
2
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Resistance
Change
Line of
Tolerance
Organization Know Thyself
2
2
1
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Resistance
Change
Line of
Tolerance
3
Organization Know Thyself
1
2
2
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Resistance
Change
Line of
Tolerance
3
Organization Know Thyself
New
organizational
model
3
1
2
New
LOT
2
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Resistance
Change
Line of
Tolerance
Organization Know Thyself
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Personalized Patient Room
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Thank you
Questions?
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