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UKLUG 2012 – Cardiff, Wales
Social Intranet for Small Businesses Sandra Bühler, Klaus Bild
September 2012
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UKLUG 2012 – Cardiff, Wales
About us…
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UKLUG 2012 – Cardiff, Wales
Agenda
• Why (Objectives) • How (Use cases) • What (Our environment) • Conclusions
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UKLUG 2012 – Cardiff, Wales
IBM Connections = Major Enterprises? Sure, the official success-stories of implementations of IBM Connections are all about large multinational companies, globally dispersed and acting
worldwide, but…
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UKLUG 2012 – Cardiff, Wales
IBM Connections = Major Enterprises? And we?
How could IBM Connections help us, as a very small and locally acting
company?
Pfäffikon SZ
Zürich
Widnau
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UKLUG 2012 – Cardiff, Wales
Why did we implement a Social Intranet?
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UKLUG 2012 – Cardiff, Wales
Our Objectives of Implementing Social SW
• Improving internal communication • Simplification of cooperation • Improving know-how transfer • Protecting and sharing know-how
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UKLUG 2012 – Cardiff, Wales
Improving internal communication
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UKLUG 2012 – Cardiff, Wales
How was the communication before TOP
DOWN BOTTOM
UP
1:1
Verbally
Fragmented
AMONG PEERS
Project BU
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UKLUG 2012 – Cardiff, Wales
Improving internal communication (Top Down)
Organizational communities (CEO, HR, Sales…)
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UKLUG 2012 – Cardiff, Wales
Improving internal communication
Employee handbook
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UKLUG 2012 – Cardiff, Wales
Improving internal communication (Bottom Up)
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UKLUG 2012 – Cardiff, Wales
Improving internal communication (among peers)
Forum, Status updates (Socializing), @Mentions (Sharing)
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UKLUG 2012 – Cardiff, Wales
Improving internal communication
Marketing Media Gallery (working across business units)
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UKLUG 2012 – Cardiff, Wales
Simplification of cooperation
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UKLUG 2012 – Cardiff, Wales
Simplification of cooperation (Processes)
Activities – processes, installation checklists, events
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UKLUG 2012 – Cardiff, Wales
Simplification of cooperation (Transparency)
Wikis – Gathering information
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UKLUG 2012 – Cardiff, Wales
Simplification of cooperation (or how to cut short discussions)
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UKLUG 2012 – Cardiff, Wales
Improving know-how transfer
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UKLUG 2012 – Cardiff, Wales
Improving know-how transfer (How to’s)
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UKLUG 2012 – Cardiff, Wales
Improving know-how transfer (Backoffice / OP)
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UKLUG 2012 – Cardiff, Wales
Preserve and share know-how
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UKLUG 2012 – Cardiff, Wales
Preserve and share know-how
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UKLUG 2012 – Cardiff, Wales
Preserve and share know-how
Communities – knowledge containers
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UKLUG 2012 – Cardiff, Wales
Implementation of our Social Intranet – Our approach
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UKLUG 2012 – Cardiff, Wales
• Establishing of know-how communities (we are techies)
• Appointing community-leaders who are responsible for the content
• HR- and Management communities are established
***********************************************************************************
• Introduction and training of all employees
• Official means of communication are the community blogs of the management and the HR (it is the duty of the employee to follow and to be informed)
• Convince the employees -> using positive examples of the benefit when using the social intranet (not only passively, but also actively)
• Management and community owners have to be role models
***********************************************************************************
• Attitude of sharing and playing an active part in the social intranet is the norm and counts as a professional qualification
Pilot phase (2010)
Productive since January 2011
Future?
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UKLUG 2012 – Cardiff, Wales
Our environment - Setup Started with V2.5
V3.0
V3.0.1
V4 (&Cognos)
V4.5 (&CCM)
INTERNET DMZ INTRANET
iOS/Android/BB
HTTPS 443
Connections Server
DB2/HTTP Server
Cognos Server
Edge Reverse Proxy
Notes/Connectors/Browser
LDAP Server
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UKLUG 2012 – Cardiff, Wales
Our environment - Integration
Notes Client • Standard Plugin (Activities, Files, Status Updates, Search) deployed with IBM TEM
• Still no Embedded Experience Integration -> if you are using a reverse proxy and you have EE working you should come and talk to me!
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UKLUG 2012 – Cardiff, Wales
Our environment - Integration
Sametime • Integration into Connections WebUI through Sametime Proxy
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UKLUG 2012 – Cardiff, Wales
Our environment - Integration
Domino Mail • Integration into Connections WebUI through Connections Mails
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UKLUG 2012 – Cardiff, Wales
Our environment - Integration
Windows Connector • Standard Plugin (MS Explorer, MS Office) deployed with IBM TEM
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UKLUG 2012 – Cardiff, Wales
Our environment - Customizations
• Look and feel
• Added a Belsoft Menu
• Profiles
-> Google Map, Click2Call
• Richtext Editor
-> (Adding Plugins)
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UKLUG 2012 – Cardiff, Wales
Our environment – Future Plans
• Embedded Experience inside Notes Client
• Gamification (i.e. through Kudos Badges)
• Adding Notes Views (i.e. through Generic NSF View Widget)
• Activity Stream Injections (custom App)
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UKLUG 2012 – Cardiff, Wales
Numbers don’t lie Number of unique authenticated visitors
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UKLUG 2012 – Cardiff, Wales
Numbers don’t lie Number of visits
Average 1500 visits per month
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UKLUG 2012 – Cardiff, Wales
Numbers don’t lie
110 new activities
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UKLUG 2012 – Cardiff, Wales
Numbers don’t lie
237 blog entries
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UKLUG 2012 – Cardiff, Wales
Numbers don’t lie
133 new wiki pages
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UKLUG 2012 – Cardiff, Wales
Conclusion
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UKLUG 2012 – Cardiff, Wales
Conclusion of a new employee
«… I never thought that you could shorten the period of vocational adjustment just in having in place something like know-how communities and you can access the know-how of your peers at your finger tips.»
«… when I look up some technical information internally first, I can be sure, that the relevance is much higher and I trust the source.»
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UKLUG 2012 – Cardiff, Wales
Conclusion of the management after more than two years Our Objectives of Implementing Social Software were all achieved Improving internal communication Simplification of cooperation Improving know-how transfer Protecting and sharing know-how
Some challenges remain Critical mass (10% rule doesn’t work) File Explorer in mind (where exactly is…) Finding time to contribute during busy days Change Management (organisational)
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UKLUG 2012 – Cardiff, Wales
My personal conclusion
«Our social intranet is a success story … but language skills and communication skills are more important than ever.»
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UKLUG 2012 – Cardiff, Wales
Questions?
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UKLUG 2012 – Cardiff, Wales
Contact us belsoft.ch
youtube.com/belsoftag
slideshare.com/belsoft
slideshare.com/kbild
linkedin.com/pub/sandra-bühler/10/48a/628/
linkedin.com/in/kbild
twitter.com/sandrach
twitter.com/kbild
kbild.ch