Download - I Think I Can
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I Think I Can
How Attitudes Affect Altitude and Career Goal Obtainment
I Think I Can
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Objective
• Self Efficacy• Outcome Expectation• Stress Hardy
Personality• Self-Actualizers
Understanding Our
Customers
• Mastery Experiences• Social Persuasion • Myth Dismissal• Social Modeling • Person-Centered
Approach
Helping Customers
Obtain Goals
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Self-Efficacy Theory
Albert Bandura
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Understanding Our Customers
The belief in one’s capability to organize and execute the courses of action required to manage prospective situations
Self-Efficacy
How to become self-
sufficient
How to obtain/retain
employment
How to successfully
interview
How to job search
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Understanding Our Customers
Beliefs about the outcome of performing particular tasks
Outcome
Participating in Work Activities
Cooperating with Child Support
Attending Scheduled Appointments
Going to College or Vocational
School
Expectations
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Self-Efficacy & Outcome Expectations
Determine How customers Perceive goals, tasks, &
challenges
The greater the perceived barriers to the
obtainment of a goal, the less likely the
customer is to pursue the tasks to obtain that goal
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Self-Efficacy & Outcome Expectations
Perceived Barrier
Commitment to Goal Pursuit
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Self-Efficacy & Outcome Expectations
Determine How customers Approach goals, tasks &
challenges Customers are attracted to activities that make
them feel competent Customers like to do things that they already
know how to do Customers are attracted to activities that they
feel they can be successful at Customers like success stories, theirs and others
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Weak Self-Efficacy
Quickly
lose
confidence
in personal
abilities
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Weak Self-Efficacy
Avoid
Challenging
Tasks
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Weak Self-Efficacy
Focus on personal failings
and negative outcomes
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Weak Self-Efficacy
Believe that difficult
tasks and situations
are beyond their
capabilities
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Strong Self-EfficacyThese Customers Are Able To
View challenging problems as tasks to be mastered
Develop deeper interest in the activities in which they participate
Form a stronger sense of commitment to their interests and activities
Recover quickly from setbacks and disappointments
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Strong Self-EfficacySome customers possess Innate Abilities To Be StrongThese natural abilities enable them to:
Have a strong self-efficacy Reach their goals Think positive
Stress Hardy PersonalitySelf-Actualizers
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Stress Hardy Personality
Susan Kobasa
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Commitment Contro
l
Challenge
These 3 Personality traits possessed by some individuals allow them to be:
More Resistant to Stress
Better Protected from Stress
Stress Hardy Personality-3Cs
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Stress Hardy Personality-3Cs
ControlThe amount of control that customers feel that they have over a stressor/activity, will determine how they approach or deal with that activity
Customers develop deeper interest in the activities in which they participate
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Stress Hardy Personality-3Cs
CommitmentWhen individuals are committed to something, they tend to be more motivated and willing to put in more effort
Customers are more committed to their interest and activities
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Stress Hardy Personality-3Cs
ChallengeStressful events are seen as challenges instead of threats and the customers are able to regain faith in themselves and try again
Customers recover quickly from setbacks and disappointments
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Characteristics of Self-Actualizers
Abraham Maslow
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Self-Actualizers Creative Spontaneous Realistically Oriented Identify with man kind Resist conformity to culture Autonomous and Independent Transcend environment vs cope Values and attitudes are democratic Problem Centered vs Self Centered Intimate relationships are profound and deep vs superficial Accept themselves, others and things for what/who they are
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Career Goal Obtainment
How Can Workforce
HelpCustomers?
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Helping Customers Obtain Goals
Workforce programs can assist customersin obtaining goals by helping them to strengthen their self-efficacy.
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Increasing Self-Efficacy
Succeeding @ Tasks
Failing @ Tasks
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Self-Efficacy & Outcome Expectations
Weak Self-Efficacy is Enhanced By: Sanctions Job Termination Poor Interviewing Skills Inadequate Assessments Barriers-Barriers-Barriers Inadequate Job Placements
Helping Customers Obtain Goals
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Helping Customers Obtain Goals
Self-Efficacy Strengthens Through: Mastery Experiences Social Persuasion Myth Dismissal Social Modeling Person-Centered Approach
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Mastery Experiences
Creating
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Mastery ExperiencesWhat Are Mastery Experiences
Experiences in which the customer feels successful
Experiences in which the customer feels accomplished
Most effective way to increase self-efficacy
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Mastery Experiences
Meeting Participation
Performing well at a worksite
Graduating from a program
Receiving an award or acknowledgement
Mastery Experiences
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Social Persuasion
Providing
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Social PersuasionWhat is Social Persuasion
Verbally encouraging customers to believe in their own capabilities
Helps customers to feel that they can succeed even if they don’t really believe that they can
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Myth Dismissal Providing
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Myth Dismissal What is Myth Dismissal Correcting the customer’s false
perception of task outcomesHow Do We Dismiss the Myth? Explore customer’s perceived outcome
and discuss realistic outcomes Explore customer’s perceived barriers
and discuss real barriers
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Social Modeling Experiences
Creating
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Social Modeling What Are Social Modeling Experiences
Experiences in which the customer has an opportunity
to see similar people successfully completing tasks and reaching goals
Commonalities must exist between the customer and the
person being modeled
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Commonalities increase the chances of the customer
being able to relate to the person being modeled Another customer or program participant Similar Backgrounds Family Members Program Staff Classmates Neighbors
Social Modeling
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Person-Centered Approach
Utilizing
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Person-Centered ApproachWhat is a Person-Centered Approach
Case manager is able to enter into a person to person relationship with client
Case manager treats the customer with unconditional positive regard
Case manager can convey empathetic understanding to the customer
Customer feels as though he/she is accepted unconditionally
Case manager is Genuine
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Person-Centered Approach
Unconditional
Positive Regard
Empathetic Understand
ing for Customer
Climate for Change
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We Can Do ItWe
Have the Power to Change the Way
Our Customers Think
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Useful Resources Websites Social Cognitive Career Theory www.guidance-research.org Susan Kobasa-Stress Hardiness www.stresscourse.tripod.com Albert Bandura-Self Efficacy Theory www.learningtheories.com Carl Rogers-Person-Centered Approach
http://www.ahpweb.org/rowan_bibliography/chapter6.html Self-Efficacy Theory -http://en.wikipedia.org/wiki/Self-
efficacy
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Thank You!For More Resources
Please Email Nikki Brown [email protected].
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