SMART INFORMATION TECHNOLOGIES FOR THE
LEGAL SECTOR
I NEED FLEXIBILITY TO GIVE MY CLIENTS WHAT THEY NEED
EVOLUTION, NOT REVOLUTION
SMART INFORMATION TECHNOLOGIES FOR THE
LEGAL SECTOR
The legal sector is unique – with each case and customer
presenting their own individual challenges. The legal sector
is therefore constantly challenged with finding creative
ways to resolve conflicts.
This places pressure on the operations of the business,
how do you optimise when each customer has a
potentially different path through the process? How can
you ensure that you have enough flexibility to deal with
the unexpected?
At Konica Minolta, we work with many legal firms on a
global scale, helping them to navigate these complex
challenges. We’ve produced this business guide to help
you decide which issues are having the biggest impact on
your business, and how technology and processes can
help drive improvements whilst protecting the uniqueness
that is your business.
Neil DingleyManaging Director
EVOLUTION, NOT REVOLUTION Leveraging document management
to drive customer value
EVOLUTION, NOT REVOLUTION
WHERE ARE YOU ON THE JOURNEY?
MERGERS & ACQUISITION
BILLING & BPO MANAGEMENT
Who am I dealing with?
What will change?
Will I get the same service?
What is in it for me? Onboard new teams quickly
Communicate effectively
Manage expectations
Repeatable doc processes with built in flexibility
Bring new services online quickly
Make information easy to search & retrieve
Do you give me the service levels I expect?
Is your billing accurate and timely?
Can I trust my outsource supplier?
Can I see what is happening?
Can I increase profit?
Will I be aware of any problems?
Digitised documents for easy tracking and searching
Automated processes with build in flex
Outlook and sharepoint integration for maximum visibility
CUST
OMER
THE
FIRM
IT/O
PERA
TION
S
SMART INFORMATION TECHNOLOGIES FOR THE
LEGAL SECTOR
Can you support my business internationally?
Is your service consistent across all markets?
Can I benefit from your international experience?
Can we scale?
Can we keep control?
Can I increase profit while bringing in new income?
Consistent security and experience in all locations
Repeatable processes for maximum efficiency with local flexibility
Flexible compliance across multiple markets
Why would I choose you over new entrants?
Why would I choose you over the competition?
Do you understand my business needs?
How can we remain competitive?
How can I grow profit in an unstable market?
Empower employees with fast and full access to information
Repeatable processes for maximum efficiency with local flexibility
Demonstrate security and compliance easily
SUPPORTING INTERNATIONAL WORKING
As you scale the business and look to increase fees without sacrificing profit, here are the four areas that can have the biggest impact on your customers, and your infrastructure:
RESPONDING TO CUSTOMER CHANGING NEEDS
CUST
OMER
THE
FIRM
IT/O
PERA
TION
S
EVOLUTION, NOT REVOLUTION
SMART INFORMATION TECHNOLOGIES FOR THE
LEGAL SECTOR
Once you’ve identified where IT Operations can drive customer
facing improvements, and enable strategic priorities, you can
look at how an Enterprise Content Management strategy can
be deployed to best advantage.
According to AIIM (The Global Community of Information
Professionals), there are five key stages to successfully deploying
ECM to ensure it fits with customer and business demands.
Namely, capture, store, manage, preserve and deliver.
These stages ensure that the following operational goals are
achieved:
Repeatable processes with built in flexibility
Information is easy to search and retrieve – regardless
of source
Bring new services online quickly
Consistent user experience and security
Compliance across multiple markets and functions
EVOLUTION, NOT REVOLUTION
EVOLUTION, NOT REVOLUTION HOW TO GET WHERE YOU WANT TO BE
For more information, please contact the Konica Minolta team on:
[email protected] legal.konicaminolta.co.uk
0800 833 864
WHAT KONICA MINOLTA CAN DELIVER TO YOU
SMART INFORMATION TECHNOLOGIES FOR THE
LEGAL SECTOR
IMPROVING WORKFLOW BY SIMPLIFYING AND STREAMLINING ACCESS TO DATA AND DOCUMENTS
Our Consultancy and Professional Services Divisions
will work with you to optimise and automate processes
and asset usage, in order to reduce the management
of overheads associated with document management.
This in turn means that accountability and accuracy are
improved, and timelines for accessing critical information
are dramatically reduced.
As well as document management, we will work with
you to better manage your data and information silos.
Whether it is collating data across multiple office
locations, or freeing up information flows between
departments and locations, Konica Minolta ensures that
no matter how complex and disparate your data, you can
bring it together to improve business communication and
workflows, enabling new revenue streams.
Ultimately, we will work with you to ensure you are meeting
your objectives in the most efficient way possible, whilst
managing and controlling costs within your own business.
Konica Minolta’s Consultancy and Professional Services Division works with customers to understand how best to optimise their workforce, with productivity tools designed to reduce downtime and maximise efficiency
WHAT KONICA MINOLTA CAN DELIVER TO YOU
ISO 27001Registered
Information SecurityManagement
015
THE KONICA MINOLTA DIFFERENCEHOW IT WORKS
SMART INFORMATION TECHNOLOGIES FOR THE
LEGAL SECTOR
ASSET MANAGED SERVICES Konica Minolta delivers a strategic approach to asset
audit, maintenance and repair, meaning you can rest
assured that you are always optimised in terms of usage.
What this means
Our Professional Services Team develops a bespoke, proactive
maintenance plan which is data driven. Analysis is conducted
across your entire asset network, reviewing data such as usage,
efficiency, redundancy and failure points.
An action and maintenance plan is put in place to ensure that
across your whole business (Head Office, Satellite offices and
mobile access) all print and document assets are optimised
in terms of cost (repair, consumables, print types) and usage
(removing redundancy and duplication).
Our service delivery team use ITIL (IT Infrastructure Library)
standards and methodologies to govern the delivery of
services throughout the contract lifecycle, meaning quality and
consistency are maintained for the life of our relationship.
As part of our services, you can expect:
Real time device monitoring
Detection/remote diagnosis
Access to engineers
Consumables supply
Quarterly portfolio reviews
Objective reviews
OPTIMISE AND AUTOMATE We work with you to assess and prioritise process
improvements, analysing document and information workflows
and their impact on the business and communications.
Recommendations are then collated and reviewed with you, and
a joint action plan is documented and agreed.
Once this stage is complete, we work with your IT
department and line of business to complete the action plan
to ensure the desired results are achieved.
This may include:
Digitising documents and information where needed
Creating a rules-based environment to enable secure and
efficient processes
Enabling transactional variable data to drive barcoding
and automation
Enabling Proof of Delivery immediate retrieval
Setting up remote access to critical documents
THE KONICA MINOLTA PROMISE The Konica Minolta promise is about linking up IT and line
of business, completing the strategic circle, giving greater
transparency of how IT investment can deliver tangible ROI
around your business strategy. We work closely with all internal
stakeholders, from the initial audit to the implementation, right
through to enabling continuous improvement. This ensures
that change across your organisation is managed more easily,
and prioritised according to the business needs, creating high
impact, high return.
THE KONICA MINOLTA DIFFERENCEHOW IT WORKS
For more information, please contact the Konica Minolta team on:
[email protected] legal.konicaminolta.co.uk
0800 833 864
Konica Minolta Business Solutions Miles Gray Road Basildon Essex SS14 3AR 0800 833864 [email protected] www.konicaminolta.co.uk
@konicaminoltagb facebook.com/KonicaMinoltaBusinessSolutionsUKLtd linkedin.com/company/konica-minolta-business-solutions-uk-ltd
Call Konica Minolta’s Team now to find out how you can use smart information technologies to optimise your business strategy.
[email protected] legal.konicaminolta.co.uk
0800 833 864