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Maintenance and ServiceGuideHP Pavilion zx5000 Notebook PCHP Pavilion zv5000 Notebook PCCompaq Presario R3000 Notebook PC Series
HP Compaq Business Notebook nx9100 Series
Document Part Number: 335402-003
July 2004
This guide is a troubleshooting reference used for maintainingand servicing the notebook. It provides comprehensiveinformation on identifying notebook features, components, andspare parts, troubleshooting notebook problems, and performingnotebook disassembly procedures.
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Copyright 2004 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of MicrosoftCorporation. Intel and Pentium are trademarks or registered trademarks ofIntel Corporation or its subsidiaries in the United States and othercountries. SD Logo is a trademark of its proprietor. Bluetooth is atrademark owned by its proprietor and used by Hewlett-Packard Companyunder license.
The information contained herein is subject to change without notice. Theonly warranties for HP products and services are set forth in the expresswarranty statements accompanying such products and services. Nothingherein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service GuideHP Pavilion zx5000 Notebook PCHP Pavilion zv5000 Notebook PCCompaq Presario R3000 Notebook PC SeriesHP Compaq Business Notebook nx9100 SeriesThird Edition July 2004First Edition February 2004
Document Part Number: 335402-003
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Maintenance and Service Guide iii
Contents
1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131.2 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 15
1.3 External Components . . . . . . . . . . . . . . . . . . . . . . . . 16
1.4 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 128
2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 22
Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 23Selecting from the File Menu . . . . . . . . . . . . . . . . . . 24
Selecting from the Security Menu . . . . . . . . . . . . . . 25
Selecting from the Advanced Menu . . . . . . . . . . . . . 26
2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 28
Obtaining, Saving or Printing Configuration
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Obtaining, Saving or PrintingDiagnostic Test Information . . . . . . . . . . . . . . . . . . . 29
2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 211
Flowchart 2.1Initial Troubleshooting . . . . . . . . . 212
Flowchart 2.2No Power, Part 1. . . . . . . . . . . . . . 213
Flowchart 2.3No Power, Part 2. . . . . . . . . . . . . . 214
Flowchart 2.4No Power, Part 3. . . . . . . . . . . . . . 215
Flowchart 2.5No Power, Part 4. . . . . . . . . . . . . . 216
Flowchart 2.6No Video, Part 1 . . . . . . . . . . . . . . 217
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iv Maintenance and Service Guide
Contents
Flowchart 2.7No Video, Part 2 . . . . . . . . . . . . . . 218
Flowchart 2.8Nonfunctioning Port Replicator
(if applicable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219Flowchart 2.9No Operating System (OS)
Loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Flowchart 2.10No OS Loading, Hard Drive,
Part 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Flowchart 2.11No OS Loading, Hard Drive,
Part 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Flowchart 2.12No OS Loading, Hard Drive,Part 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Flowchart 2.13No OS Loading,
Diskette Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Flowchart 2.14No OS Loading, CD-ROM or
DVD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Flowchart 2.15No Audio, Part 1. . . . . . . . . . . . . 226
Flowchart 2.16No Audio, Part 2. . . . . . . . . . . . . 227
Flowchart 2.17Nonfunctioning Device. . . . . . . . 228Flowchart 2.18Nonfunctioning Keyboard . . . . . 229
Flowchart 2.19Nonfunctioning
Pointing Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Flowchart 2.20No Network/Modem
Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
3 Illustrated Parts Catalog3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 32
3.2 Major Components
HP Pavilion zv5000 and zx5000 . . . . . . . . . . . . . . . 33
3.3 Major ComponentsHP Compaq Business
Notebook nx9100 Series
and Compaq Presario R3000 Series . . . . . . . . . . . . 315
3.4 Miscellaneous Plastics Kit Components . . . . . . . . . 329
3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 330
3.6 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332
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Contents
Maintenance and Service Guide v
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 42
Plastic Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 42
4.3 Preventing Damage to Removable Drives . . . . . . . . 43
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 44
4.5 Packaging and Transporting Precautions . . . . . . . . . 45
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 46
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 47
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 53
5.3 Preparing the Notebook for Disassembly . . . . . . . . . 55
5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 510
5.5 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 511
5.6 Combination Drive . . . . . . . . . . . . . . . . . . . . . . . . . 516
5.7 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 521
5.8 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 527
5.9 Strip Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 530
5.10 Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 532
5.11 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 534
5.12 Mini PCI Communications Card. . . . . . . . . . . . . . 5355.13 Primary Memory Module . . . . . . . . . . . . . . . . . . . 537
5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 539
5.15 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 547
5.16 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 550
5.17 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 553
5.18 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 557
5.19 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 564
5.20 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5765.21 Upper Logic Audio Board. . . . . . . . . . . . . . . . . . . 579
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vi Maintenance and Service Guide
Contents
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B1
Country-Specific Requirements. . . . . . . . . . . . . . . . . . . . B2
C Screw Listing
Index
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Maintenance and Service Guide 11
1Product Description
The HP Pavilion zv5000 and zx5000 notebook PCs, the
HP Compaq Business Notebook nx9100 Series, andthe Compaq Presario R3000 notebook PC offer advancedmodularity; a 64-bit Mobile Intel Pentium 4 processor,64-bit AMD Athlon 64 processor, or 32-bit AMD XP-Mprocessor; an ATI MOBILITY RADEON 9600 Pro graphicscontroller with 64 or 32 MB of discrete video memory; andextensive multimedia support.
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12 Maintenance and Service Guide
Product Description
HP Pavilion zv5000 and zx5000 Notebooks
HP Compaq Business Notebook nx9100 Series andCompaq Presario R3000 Notebooks
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Product Description
Maintenance and Service Guide 13
1.1 Features
Mobile Intel Pentium 4 3.06-, 2.80-, 2.66-, and 2.40-GHzprocessors, all with 512-KB L2 cache, varying by notebookmodel- or -Intel Pentium 4 DT 3.20-, 3.06-, 2.80-, 2.66-, and 2.40-GHzprocessors, all with 256-KB L2 cache, varying by notebookmodel- or -
AMD Athlon 64 1.8-, 2.0-, and 2.2-GHz processors, all with1-MB L2 cache, varying by notebook model- or -AMD Athlon XP-M 1.6-GHz processor with 256-KB L2cache
15.4-inch wide UXGA (1600 1200), 15.4-inch wideXGA (1024 768), or 15.0-inch XGA (1024 768)TFT displays with over 16.7 million colors, varying by
notebook model
ATI MOBILITY RADEON 9600 Pro graphics controllerwith 64 or 32 MB of video memory, varying by notebookmodel
80-, 60-, 40-, or 30-GB high-capacity hard drive, varying bynotebook model
256-MB DDR synchronous DRAM (SDRAM) at 333 MHz,
expandable to 2.0 GB
Microsoft Windows XP Home Edition and MicrosoftWindows XP Professional
Full-size Windows keyboard with integrated numeric keypad
TouchPad pointing device
Integrated 5-in-1 Memory Reader slot
Integrated 10/100/1000BaseT Ethernet local area network(LAN) NIC with RJ-45 connector
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14 Maintenance and Service Guide
Product Description
Integrated wireless support for Mini PCI 802.11a/b/g LANdevices
2 Type II PC Card slots with support for both 32-bit(CardBus) and 16-bit PC Cards
External 120-watt AC adapter and power cord
12- or 8-cell Li-Ion battery pack
Stereo speakers
Support for the following devices in the MultiBay:
24X Max DVD+RW/R and CD-RW Combo Drive
24X Max DVD/CD-RW Combo Drive
8X Max DVD-ROM Drive
24X Max CD-ROM Drive
8-cell Li-Ion battery pack
Connectors for:
RJ-11 (modem)
RJ-45 network interface card (NIC)
Universal Serial Bus (USB) v. 2.0 (3)
S-Video
Parallel
External monitor
DC power
Docking
1394 digital
Microphone
Stereo speaker/headphone
Infrared port
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Product Description
Maintenance and Service Guide 15
1.2 Power Management
The notebook comes with power management features thatconserve power and extend battery operating time. The notebooksupports the following power management features:
Standby
Hibernation
User-customizable settings
Hotkeys for setting level of performance
Battery calibration
Lid switch standby/resume
Power button
Advanced Configuration and Power Interface (ACPI)compliance
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16 Maintenance and Service Guide
Product Description
1.3 External Components
The external components on the front and right side of theHP Pavilion zv5000 and zx5000 notebooks are shown belowand described in Table 1-1.
Front and Right-Side ComponentsHP Pavilion zv5000 andzx5000 Notebooks
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Product Description
Maintenance and Service Guide 17
Table 1-1
Front and Right-Side ComponentsHP Pavilion zv5000 and zx5000 Notebooks
Item Component Function
1 Power/standby LED On: Notebook is turned on.
Blinking: Notebook is in Standby.
Off: Notebook is off or in Hibernation.2 IDE (Integrated Drive
Electronics) LED; alsoreferred to as the harddrive/optical driveactivity LED
On: The internal hard drive or the opticaldrive is being accessed.
3 Display release latch Opens the notebook.
4 Battery LED On: A battery pack is charging.
Blinking: Battery pack has reached alow-battery condition.
Off: AC power is applied with battery packeither fully charged or not installed, or noAC power is applied.
5 Stereo speakers (2) Produce stereo sound.
6 Volume increase button Increases system volume.
7 Mute button Mutes system volume. An LED comes onwhen the button is pushed in, and the soundis muted.
8 Volume decreasebutton
Decreases system volume.
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18 Maintenance and Service Guide
Product Description
Front and Right-Side ComponentsHP Pavilion zv5000 andzx5000 Notebooks (Continued)
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Product Description
Maintenance and Service Guide 19
Table 1-1
Front and Right-Side ComponentsHP Pavilion zv5000 and zx5000 Notebooks (Continued)
Item Component Function
9 Audio-out(headphone) jack
Connects an optional headphone, headset,or powered stereo speakers. Also connectsthe audio function of an audio/video device,
such as a television or VCR.
- Audio-in(microphone) jack
Connects an optional monaural microphone.
q USB port Connects USB 1.1- and 2.0-compliantdevices to the notebook using a standardUSB cable.
w 1394 connector
(select models)
Connects an optional IEEE 1394 device,
such as a camcorder.e Infrared port
(select models)Provides wireless communication betweenthe notebook and an optional IrDA-compliantdevice.
r Expansion port Connects an optional port replicator.
t RJ-45 (network) jack Connects an optional network cable.
y S-Video jack Connects an optional S-Video device, such
as a television, VCR, camcorder, overheadprojector, or video capture card.
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110 Maintenance and Service Guide
Product Description
The external components on the front and right side ofthe HP Compaq Business Notebook nx9100 Series and
Compaq Presario R3000 notebook are shown belowand described in Table 1-2.
Front and Right-Side ComponentsHP Compaq BusinessNotebook nx9100 Series and Compaq Presario R3000 Notebook
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Product Description
Maintenance and Service Guide 111
Table 1-2
Front and Right-Side ComponentsHP Compaq Business Notebook nx9100 Series
and Compaq Presario R3000
Item Component Function
1 Stereo speakers (2) Produce stereo sound.
2 Power/standby LED On: Notebook is turned on.Blinking: Notebook is in Standby.
Off: Notebook is off or in Hibernation.
3 Display release latch Opens the notebook.
4 Battery LED On: A battery pack is charging.
Blinking: Battery pack has reached alow-battery condition.
Off: AC power is applied with battery packeither fully charged or not installed, or noAC power is applied.
5 IDE (Integrated DriveElectronics) LED; alsoreferred to as the harddrive/optical driveactivity LED
On: The internal hard drive or the opticaldrive is being accessed.
6 Wireless button Turns optional internal wireless device(s)on or off.
7 Wireless LED On: At least one optional internal wirelessdevice is active.
Off: No wireless device is active.
8 Volume buttons (2) Decrease and increase system volume.
To decrease volume, use left button.
To increase volume, use right button.
9 Mute button Mutes system volume. An LED comes onwhen the button is pushed in, and the soundis muted.
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112 Maintenance and Service Guide
Product Description
Front and Right-Side ComponentsHP Compaq BusinessNotebook nx9100 Series and Compaq Presario R3000
(Continued)
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Product Description
Maintenance and Service Guide 113
Table 1-2
Front and Right-Side ComponentsHP Compaq Business Notebook nx9100 Series and
Compaq Presario R3000 (Continued)
Item Component Function
- Audio-out(headphone) jack
Connects an optional headphone, headset,or power stereo speakers. Also connects theaudio function of an audio/video device, suchas a television or VCR.
q Audio-in(microphone) jack
Connects an optional monaural microphone.
w USB port Connects USB 1.1- and 2.0-compliantdevices to the notebook using a standardUSB cable.
e 1394 connector(select models)Connects an optional IEEE 1394 device,such as a camcorder.
r Infrared port(select models)
Provides wireless communication betweenthe notebook and an optional IrDA-compliantdevice.
t Vents (2) Allow airflow to cool internal components.
This notebook is designed to rundemanding applications at full power.As a result of increased powerconsumption, it is normal for thenotebook to feel warm or hot whenused continuously. To avoid potentialdiscomfort or burns, do not block theair vents or use the notebook on yourlap for extended periods. Thenotebook complies with theuser-accessible surface temperature
limits defined by the InternationalStandard for Safety of InformationTechnology Equipment (IEC-60950).
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114 Maintenance and Service Guide
Product Description
The notebookrear and left-side components are shown below anddescribed in Table 1-3.
The notebook rear and left-side component locations areidentical for the HP Pavilion zv5000 and zx5000, theHP Compaq Business Notebook nx9100 Series, andCompaq Presario R3000 Series. Notebook appearancevaries by model.
Rear and Left-Side Components
y module port Connects an optional port replicator.
u RJ-45 (network) jack Connects an optional network cable.
i S-Video jack Connects an optional S-Video device, suchas a television, VCR, camcorder, overheadprojector, or video capture card.
Table 1-2
Front and Right-Side ComponentsHP Compaq Business Notebook nx9100 Series and
Compaq Presario R3000 (Continued)
Item Component Function
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Product Description
Maintenance and Service Guide 115
Table 1-3
Rear and Left-Side Components
Item Component Function
1 AC power connector Connects an AC adapter.
2 Exhaust vent Allows airflow to cool internal components.
This notebook is designed to rundemanding applications at full power.As a result of increased powerconsumption, it is normal for thenotebook to feel warm or hot whenused continuously. To avoid potentialdiscomfort or burns, do not block theair vents or use the notebook on yourlap for extended periods. Thenotebook complies with the
user-accessible surface temperaturelimits defined by the InternationalStandard for Safety of InformationTechnology Equipment (IEC-60950).
3 External monitor port Connects an optional external monitor oroverhead projector.
4 Parallel connector Connects an optional parallel device,such as an external diskette drive bay or
a printer.
5 RJ-11 (modem) jack(select models)
Connects a modem cable.
6 Security cable slot Attaches an optional security cable to thenotebook.
Security solutions are designed to actas deterrents. These deterrents may
not prevent a product from beingmishandled or stolen.
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116 Maintenance and Service Guide
Product Description
The notebook rear and left-side component locationsare identical for the HP Pavilion zv5000 and zx5000,
HP Compaq Business Notebook nx9100 Series, andCompaq Presario R3000 models. Notebook appearancevaries by model.
Rear and Left-Side Components
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Product Description
Maintenance and Service Guide 117
Table 1-3
Rear and Left-Side Components(Continued)
Item Component Function
7 5-in-1 Memory ReaderLED (select models)
On: The 5-in-1 Memory Reader slot isaccessing a digital memory card.
8 5-in-1 Memory Reader
slot (select models)
Supports 5 types of optional digital memory
cards: SD Memory Card, MultiMediaCard,SmartMedia Card, Memory Stick, andMemory Stick Pro.
9 PC Card slot (1 or2 slots, select models)
Supports an optional Type I or Type II 32-bit(CardBus) or 16-bit PC Card.
- PC Card eject button(one or 2 buttons,select models)
Ejects an optional PC Card from thePC Card slot.
q USB port (2) Connect USB 1.1- and 2.0-compliant devicesto the notebook using a standard USB cable.
w Optical drive bay Holds a CD-ROM Drive, DVD-ROM Drive,DVD+RW/R and CD-RW Combo Drive, orDVD/CD-RW Combo Drive.
e 3 drive configurations:optional HP USB DigitalDrive, optional diskette
drive, or no drive
Digital Bay: Supports an optionalpocket-sized HP USB Digital Drive.
Diskette Drive: Supports a standard
1.4-MB diskette.
No drive: No drive bay is installed.
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118 Maintenance and Service Guide
Product Description
The notebook keyboard components are shown below anddescribed in Table 1-4.
The notebook keyboard component locations are identical forthe HP Pavilion zv5000 and zx5000, HP Compaq BusinessNotebook nx9100 Series, and Compaq Presario R3000 Series.Notebook appearance varies by model.
Keyboard Components
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Product Description
Maintenance and Service Guide 119
Table 1-4
Keyboard Components
Item Component Function
1 fnkey Combines with the function keys to performadditional system and application tasks.
2 caps lockkey Enables caps lock and turns on the
caps lock LED.
3 f1 throughf12function keys
Perform system and application tasks. Whencombined with the fnkey, the function keys f1and f3through f12perform additional tasksas hotkeys.
4 num lockkey Enables numeric lock and the internalkeypad.
5 Internal keypad Can be used like the keys on an external
numeric keypad.
6 Arrow keys Move the cursor around the screen.
7 Windowsapplications key
Displays a shortcut menu for items beneaththe pointer.
8 Windows logo key Displays the Windows Start menu.
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120 Maintenance and Service Guide
Product Description
The top components of the HP Pavilion zv5000 and zx5000notebooks are shown below and described in Table 1-5.
Top ComponentsHP Pavilion zv5000 and zx5000 Notebooks
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Product Description
Maintenance and Service Guide 121
Table 1-5
Top ComponentsHP Pavilion zv5000 and zx5000 Notebooks
Item Component Function
1 Power button When the notebook is:
Off, press and release to turn on thenotebook.
In Standby, press and release to exitStandby.
In Hibernation, press and release to exitHibernation.
If the system has stopped responding andWindows shutdown procedures cannot beused, press and hold for 5 seconds to turnoff the notebook.
2 Caps lock LED On: Caps lock is on.
3 Num lock LED On: Num lock is on and or the embeddednumeric keypad is enabled.
4 Picture button Launches a digital imaging application.
5 Media button Launches a multimedia application.
6 Wireless button Turns optional internal wireless device(s)
on or off.
7 Internet button Launches the Internet.
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122 Maintenance and Service Guide
Product Description
Top ComponentsHP Pavilion zv5000 and zx5000 Notebooks(Continued)
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Product Description
Maintenance and Service Guide 123
Table 1-5
Top ComponentsHP Pavilion zv5000 and zx5000 Notebooks (Continued)
Item Component Function
8 Display lid switch If the notebook is closed while on, turnsoff the display.
If the notebook is opened while inStandby, turns on the notebook (resumesfrom Standby).
9 Exhaust vents (2) Allows airflow to cool internal components.
This notebook is designed to rundemanding applications at full power.As a result of increased powerconsumption, it is normal for thenotebook to feel warm or hot whenused continuously. To avoid potentialdiscomfort or burns, do not block theair vents or use the notebook on yourlap for extended periods. Thenotebook complies with theuser-accessible surface temperaturelimits defined by the InternationalStandard for Safety of InformationTechnology Equipment (IEC-60950).
- TouchPad button Turns the TouchPad on or off.
q TouchPad LED On: TouchPad is enabled.
w TouchPad scroll area Scrolls upward or downward.
e Left and right TouchPadbuttons
Function like the left and right buttons on anexternal mouse.
r TouchPad Moves the pointer and selects or activatesitems on the screen.
t 5-in-1 Memory ReaderLED (select models)
On: The 5-in-1 Memory Reader slot isaccessing a digital memory card.
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124 Maintenance and Service Guide
Product Description
The top components of the HP Compaq Business Notebooknx9100 Series and Compaq Presario R3000 are shown below
and described in Table 1-6.
Top ComponentsHP Compaq Business Notebook nx9100 Seriesand Compaq Presario R3000
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Product Description
Maintenance and Service Guide 125
Table 1-6
Top ComponentsHP Compaq Business Notebook nx9100 Series
and Compaq Presario R3000
Item Component Function
1 Power button When the notebook is:
Off, press the button and release to turnon the notebook.
In Standby, press the button and releaseto exit Standby.
In Hibernation, press the button andrelease to exit Hibernation.
If the system has stopped respondingand Windows shutdown procedurescannot be used, press and hold the button
for 5 seconds to turn off the notebook.
2 Caps lock LED On: Caps lock is on.
3 Num lock LED On: Num lock is on and the embeddednumeric keypad is enabled.
4 Display lid switch If the notebook is closed while on, turnsoff the display.
If the notebook is opened while in
Standby, turns on the notebook (resumesfrom Standby).
5 TouchPad button Turns the TouchPad on or off.
6 TouchPad scroll area Scrolls upward or downward.
7 Left and right TouchPadbuttons
Function like the left and right buttons onan external mouse.
8 TouchPad Moves the pointer and selects or activatesitems on the screen.
9 TouchPad LED On: TouchPad is enabled.
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The external components on the bottom of the notebook areshown below and described in Table 1-7.
The notebook bottom component locations are identical forthe HP Pavilion zv5000 and zx5000, HP Compaq BusinessNotebook nx9100 Series, and Compaq Presario R3000 Series.Notebook appearance varies by model.
Bottom Components
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Table 1-7
Bottom Components
Item Component Function
1 Exhaust vents (2) Allow airflow to cool internal components.
To prevent overheating, do notobstruct vents. Do not allow a hard
surface, such as an adjoining printer,or a soft surface, such as bedding orclothing, to block airflow.
2 Fan vents (2) Provides airflow to cool internal components.
To prevent overheating, do notobstruct vents. Do not allow a hardsurface, such as an adjoining printer,or a soft surface, such as bedding or
clothing, to block airflow.
3 Hard drive bay Holds the primary hard drive.
4 Memory modulecompartment
Contains one memory slot for an optional256-, 512-, or 1024-MB memory module.
5 Battery release latch Releases a battery pack from thebattery bay.
6 Battery bay Holds the battery pack. (Battery type varies
by notebook model.)
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1.4 Design Overview
This section presents a design overview of key parts and featuresof the notebook. Refer to Chapter 3, Illustrated Parts Catalog,to identify replacement parts, and Chapter 5, Removal andReplacement Procedures,for disassembly steps. The systemboard provides the following device connections:
Memory module
Mini PCI communications devices
Hard drive
Display
Keyboard and TouchPad
Audio
Mobile Intel Pentium 4, AMD Athlon 64, or AMD AthlonXP-M processor
Fan PC Card
CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm(3-inch) clearance on the left and right sides of the notebook.
The notebook uses an electric fan for ventilation. The fan iscontrolled by a temperature sensor and is designed to be turned
on automatically when high temperature conditions exist. Theseconditions can be caused by high external temperatures, heavysystem power consumption, certain power management/batteryconservation configurations, battery fast charging, and somesoftware applications. Exhaust air is displaced through theventilation grill located on the left side of the notebook.
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Maintenance and Service Guide 21
2Troubleshooting
WARNING: Only authorized technicians trained by HP shouldrepair this equipment. All troubleshooting and repair procedures aredetailed to allow only subassembly/module level repair. Because of thecomplexity of the individual boards and subassemblies, do not attemptto make repairs at the component level or modifications to any printedwiring board. Improper repairs can create a safety hazard. Anyindication of component replacement or printed wiring boardmodification may void any warranty or exchange allowances.
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22 Maintenance and Service Guide
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2.1 Computer Setup and Diagnostics
UtilitiesThe notebook features 2 system management utilities:
Computer SetupA system information and customizationutility that can be used even when your operating system isnot working or will not load. This utility includes settings thatare not available in Microsoft Windows.
Diagnostics for WindowsA system information and
diagnostic utility that is used within the Windows operatingsystem. Use this utility whenever possible to
Display system information.
Test system components.
Troubleshoot a device configuration problem inWindows XP Professional or Windows XP Home Edition.
It is not necessary to configure a device connected to aUSB port on the notebook or to an optional port replicator.
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Maintenance and Service Guide 23
Using Computer Setup
Information and settings in Computer Setup are accessedfrom the File, Security, or Advanced menus:
1. Turn on or restart the notebook. Press f10 while thef10 = ROM-Based Setup message is displayed inthe lower-left corner of the screen.
To change the language, press f2.
To view navigation information, press f1.
To return to the Computer Setup menu, press esc.
2. Select the File, Security, or Advanced menu.
3. To close Computer Setup and restart the notebook:
Select File> Save Changes and Exitand press enter.
- or -
Select File> Ignore Changes and Exitand press enter.
4. When you are prompted to confirm your action, press f10.
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24 Maintenance and Service Guide
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Selecting from the File Menu
Table 2-1
File Menu
Select To Do This
System Information View identification information about thenotebook, a port replicator, and any
battery packs in the system. View specification information about the
processor, memory and cache size, andsystem ROM.
Save to Floppy Save system configuration settings to a diskette.
Restore from Floppy Restore system configuration settings from adiskette.
Restore Defaults Replace configuration settings in Computer Setupwith factory default settings. Identificationinformation is retained.
Ignore Changes and Exit Cancel changes entered during the currentsession, and then exit and restart the notebook.
Save Changes and Exit Save changes entered during the current session,and then exit and restart the notebook.
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Maintenance and Service Guide 25
Selecting from the Security Menu
Table 2-2
Security Menu
Select To Do This
Setup Password Enter, change, or delete a Setup password.The Setup password is called an administrator
password in Computer Security, a programaccessed from the Windows Control Panel.
Power-on Password Enter, change, or delete a power-on password.
DriveLock Passwords Enable/disable DriveLock; change a DriveLockUser or Master password.
DriveLock Settings are accessible onlywhen you enter Computer Setup by turningon (not restarting) the notebook.
Password Options
(Password options can beselected only when apower-on password hasbeen set.)
Enable/disable:
QuickLock
QuickLock on Standby
QuickBlank
To enable QuickLock on Standby orQuickBlank, you must first enableQuickLock.
Device Security Enable/disable:
Ports or diskette drives*
Diskette write*
CD-ROM or diskette startup
Settings for a DVD-ROM can be entered inthe CD-ROM field.
System IDs Enter identification numbers for the notebook,a port replicator, and all battery packs inthe system.
*Not applicable to SuperDisk LS-120 drives.
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26 Maintenance and Service Guide
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Selecting from the Advanced Menu
Table 2-3
Advanced Menu
Select To Do This
Language Change the Computer Setup language.
Boot Options Enable/disable:
QuickBoot, which starts the notebook morequickly by eliminating some startup tests.(If you suspect a memory failure and wantto test memory automatically during startup,disable QuickBoot.)
MultiBoot, which sets a startup sequence thatcan include most bootable devices and mediain the system.
Device Options Enable/disable the embedded numeric keypadat startup.
Enable/disable multiple standard pointingdevices at startup. (To set the notebook tosupport only a single, usually nonstandard,pointing device at startup, select Disable.)
Enable/disable USB legacy support for aUSB keyboard. (When USB legacy supportis enabled, the keyboard works even whena Windows operating system is not loaded.)
Set an optional external monitor or overheadprojector connected to a video card in aPort Replicator as the primary device. (Whenthe notebook display is set as secondary,the notebook must be shut down before it isundocked from a port replicator.)
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Troubleshooting
Maintenance and Service Guide 27
Device Options(continued) Change the parallel port mode from EnhancedParallel Port (EPP, the default setting) tostandard, bidirectional EPP, or EnhancedCapabilities Port (ECP).
Set video-out mode to NTSC (default), PAL,NTSC-J, or PAL-M.*
Enable/disable all settings in the SpeedStepwindow. (When Disable is selected, thenotebook runs in Battery Optimized mode.)
Specify how the notebook recognizes multipleidentical port replicators that are identicallyequipped. Select Disable to recognize theport replicators as a single port replicator;
select Enable to recognize the port replicatorsindividually, by serial number.
Enable/disable the reporting of the processorserial number by the processor to the software.
HDD Self Test Options Run a quick comprehensive self-test on harddrives in the system that support the test features.
*Video modes vary even within regions. However, NTSC is common in NorthAmerica; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and
PAL-M, in Brazil. Other South and Central American regions can use NTSC,PAL, or PAL-M.
Table 2-3
Advanced Menu (Continued)
Select To Do This
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28 Maintenance and Service Guide
Troubleshooting
2.2 Using Diagnostics for Windows
When you access Diagnostics for Windows, a scan of all systemcomponents is displayed on the screen before the diagnosticswindow opens.
You can display more or less information from anywhere withinDiagnostics for Windows by selecting Level on the menu bar.
Diagnostics for Windows is designed to test HP components. Ifthird-party components are tested, the results might be
inconclusive.
Obtaining, Saving or PrintingConfiguration Information
1. Access Diagnostics for Windows by selecting Start>Settings > Control Panel > Diagnostics for Windows.
2. Select Categories, and then select a category from thedrop-down list.
To save the information, select File> Save As.
To print the information, select File> Print.
3. To close Diagnostics for Windows, select File> Exit.
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Maintenance and Service Guide 29
Obtaining, Saving or Printing
Diagnostic Test Information1. Access Diagnostics for Windows by selectingStart>
Settings > Control Panel> Diagnostics for Windows.
2. Select the Testtab.
3. In the scroll box, select the category or device you wantto test.
4. Select a test type: Quick TestRuns a quick, general test on each device
in a selected category.
Complete TestPerforms maximum testing on eachdevice in a selected category.
Custom TestPerforms maximum testing on a selecteddevice.
To run all tests for your selected device, select theCheck Allbutton.
To run only the tests you select, select the UncheckAllbutton, and then select the check box for each testyou want to run.
5. Select a test mode:
Interactive ModeProvides maximum control over
the testing process. You determine whether the test waspassed or failed. You might be prompted to insert orremove devices.
Unattended ModeDoes not display prompts. If errorsare found, they are displayed when testing is complete.
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6. Select the Begin Testingbutton.
7. Select a tab to view a test report:
Status tabSummarizes the tests run, passed, andfailed during the current testing session.
Log tabLists tests run on the system, the number oftimes each test has run, the number of errors found oneach test, and the total run time of each test.
Error tabLists all errors found in the notebook alongwith the corresponding error codes.
8. Select a tab to save the report:
Log tabSelect the Savebutton.
Error tabSelect the Savebutton.
9. Select a tab to print the report:
Log tabSelect File> Save As,and then print the file fromyour folder.
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Troubleshooting
Maintenance and Service Guide 211
2.3 Troubleshooting Flowcharts
Table 2-4
Troubleshooting Flowcharts Overview
2.1 Flowchart 2.1Initial Troubleshooting
2.2 Flowchart 2.2No Power, Part 1
2.3 Flowchart 2.3No Power, Part 2
2.4 Flowchart 2.4No Power, Part 3
2.5 Flowchart 2.5No Power, Part 4
2.6 Flowchart 2.6No Video, Part 1
2.7 Flowchart 2.7No Video, Part 2
2.8 Flowchart 2.8Nonfunctioning Port Replicator (if applicable)
2.9 Flowchart 2.9No Operating System (OS) Loading
2.10 Flowchart 2.10No OS Loading, Hard Drive, Part 1
2.11 Flowchart 2.11No OS Loading, Hard Drive, Part 2
2.12 Flowchart 2.12No OS Loading, Hard Drive, Part 3
2.13 Flowchart 2.13No OS Loading, Diskette Drive
2.14 Flowchart 2.14No OS Loading, CD-ROM or DVD-ROM Drive
2.15 Flowchart 2.15No Audio, Part 1
2.16 Flowchart 2.16No Audio, Part 2
2.17 Flowchart 2.17Nonfunctioning Device
2.18 Flowchart 2.18Nonfunctioning Keyboard
2.19 Flowchart 2.19Nonfunctioning Pointing Device
2.20 Flowchart 2.20No Network/Modem Connection
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Flowchart 2.1Initial Troubleshooting
Connectingto networkor modem?
Begintroubleshooting.
Is therepower?
Is the OS
loading?
Is there video?(no boot)
Is theresound?
Beeps,LEDs, or error
messages?
Keyboard/pointingdevice
working?
Go toFlowchart
2.17NonfunctioningDevice.
Go toFlowchart 2.2No
Power, Part 1.
Go toFlowchart
2.6No Video,Part 1.
All drivesworking?
Y
Y
Y
Y
Y
Y
Y
Y
N
N
N
N
N
End
N
N
N
Go toFlowchart 2.9NoOperating System
(OS) Loading.
Go toFlowchart
2.15No Audio,Part 1.
Go toFlowchart
2.18NonfunctioningKeyboard,
or Flowchart2.19Nonfunctioning
Pointing Device.
CheckLED board,
speakerconnections.
Go toFlowchart 2.20No
Network/ModemConnection.
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Maintenance and Service Guide 213
Flowchart 2.2No Power, Part 1
1. Reseat the power cables in the port replicatorand at the AC outlet.
2. Ensure that the AC power source is active.3. Ensure that the power strip is working.
Done
Remove fromport replicator(if applicable).
Power upon battery
power?
Power upon AC
power?
Power up inport replicator?
Power upon battery
power?
Power upin port replicator?
Done
*Resetpower.
*Resetpower.
Power upon AC
power?
N
Y
Y
N
N
Y
N
N
Y
Y
Y N
1. On some models, there is a separatereset button.
2. On some models, the notebook can bereset using the Standby switch and eitherthe lid switch or the main power switch.
*NOTES:
Go toFlowchart 2.4No
Power, Part 3.
Go toFlowchart 2.3No
Power, Part 2.
Go toFlowchart
2.8NonfunctioningPort Replicator (if
applicable).
No power(power LED
is off).
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Flowchart 2.3No Power, Part 2
Continued fromFlowchart 2.2No
Power, Part 1.
Visually check fordebris in batterysocket and clean
if necessary.
Done
N
Y
Power on?
Check battery byrecharging it,moving it to
another notebook,or replacing it.
Power on?
Done
Y
Replacepower supply(if applicable).
N
Power on?
Done
Y
N
Go toFlowchart 2.4No
Power, Part 3.
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Flowchart 2.4No Power, Part 3
Continued fromFlowchart 2.3No
Power, Part 2.
Reseat AC adapterin notebook andat power source.
Internal orexternal AC
adapter?
Done
Done
Done Done
Power on?
Power on?
Power on?
Plug directlyinto AC outlet.
PowerLED on?
Power outlet
active?
Try different
outlet.
Replace externalAC adapter.
Replacepower cord.
Y
N
Y
Y
Y
Y
N
N
N
N
External
Internal
Go toFlowchart 2.5No
Power, Part 4.
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Flowchart 2.5No Power, Part 4
Y
N
Continued fromFlowchart 2.4No
Power, Part 3.
Reseat loosecomponents and
boards andreplace damaged
items.
Opennotebook.
Loose ordamaged
parts?
Y
Closenotebook and
retest.
Power on?
Done
N
Replace the following items (if applicable) in theorder given. Check notebook operation after each
of the 2 following replacement steps:1. Internal DC-DC converter, processor, andsystem board*
2. Internal AC adapter
*NOTE: Replace these items as a set to preventshorting out among components.
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Flowchart 2.6No Video, Part 1
A
N
Stand-aloneor
Port replicator?
No video.
Replace the following one at a time. Test after each replacement.1. Cable between notebook and notebook display (if applicable)
2. Inverter board (if applicable)3. Display4. System board
Internal orexternal
display*?
Adjustbrightness. Video OK? Done
Portreplicator
Internal
Stand-alone
External
Adjust brightness.
Video OK? Done
Y
Press lid
switch to ensureoperation.
Video OK? Done
Y
N
Video OK?
Done Done
N
Check for bentpins on cable.
Tryanotherdisplay.
Internal andexternal
video OK?
Replacesystemboard.
Y Y
NN
*NOTE:To change from internal toexternal display, use the hotkeycombination.
Y
Go toFlowchart 2.7No
Video, Part 2.
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Flowchart 2.7No Video, Part 2
Y
N
Continued fromFlowchart 2.6No
Video, Part 1.
Done
Adjust externalmonitor display.
Video OK?
Adjustdisplay
brightness.
Video OK?
Video OK?
Done
Done
Check that notebook is properlyseated in port replicator, forbent pins on cable, and for
monitor connection.
Go to A inFlowchart 2.6No
Video, Part 1.
Check brightnessof externalmonitor.
Try anotherexternalmonitor.
Internaland externalvideo OK?
Go toFlowchart
2.8Nonfunctioning
Port Replicator (ifapplicable).
Y
Y
Y
N
N
N
Removenotebook from port
replicator,if connected.
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Flowchart 2.8Nonfunctioning
Port Replicator (if applicable)
Y
N
Reseat powercord in port
replicator andpower outlet.
N
Replace the following port replicatorcomponents one at a time. Checknotebook operation after eachreplacement.
1. Power supply
2. I/O board3. Backplane board4. Switch box5. port replicator motor mechanism
Check voltagesetting on port
replicator.
Reset monitorcable connector at
port replicator.
Reinstallnotebook into port
replicator.
Port replicatoroperating?
Port replicatoroperating?
Removenotebook, reseatall internal parts,and replace any
damaged items inport replicator.
Done
Done
Y
Nonfunctioningport replicator.
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Flowchart 2.9No Operating System (OS)
Loading
No OS loading from hard drive,go to Flowchart 2.10No OS Loading,
Hard Drive, Part 1.
Reseat powercord in
port replicatorand
power outlet.
No OSloading.*
*NOTE: Before beginning troubleshooting, alwayscheck cable connections, cable ends, and drivesfor bent or damaged pins.
No OS loading from diskette drive,go to Flowchart 2.13No OS Loading,
Diskette Drive.
No OS loading from CD-ROM orDVD-ROM drive,
go to Flowchart 2.14No OS Loading,CD-ROM or DVD-ROM Drive.
No OS loading from network,go to Flowchart 2.20No Network/Modem
Connection.
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Flowchart 2.10No OS Loading, Hard
Drive, Part 1
Go toFlowchart
2.17NonfunctioningDevice.
Y
Done
N
OS notloading fromhard drive.
Nonsystem
disk message?
Go toFlowchart
2.11No OS
Loading, HardDrive, Part 2.
Reseatexternal
hard drive.
OS loading? Done
BootfromCD?
Go to
Flowchart2.13No OSLoading,
Diskette Drive.
Bootfrom
hard drive?
Boot
fromdiskette?
Change bootpriority throughthe Setup utility
and reboot.
Bootfrom
hard drive?
Y
Y
Y
Y
Y
N
N
N
N
N
Check the Setuputility for correct
booting order.
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Flowchart 2.11No OS Loading, Hard Drive,
Part 2Continued from
Flowchart2.10No OS
Loading, Hard Drive,Part 1.
Reseathard drive.
Done
CD ordiskette in
drive?
1. Replacehard drive.
2. Replace systemboard.
Go toFlowchart
2.13No OSLoading,
Diskette Drive.
Load OS usingSystem Restore
disc (if applicable).
Format hard driveand bring toa bootableC:\ prompt.
Create partition,and then format
hard drive tobootable
C:\ prompt.
Bootfrom diskette
drive?
Removediskette and
reboot.
Y
N
Bootfrom
hard drive?
Y
N
Y
N
Hard driveaccessible?
Y
N
Hard driveaccessible?
Done
Run FDISK.
Y
N
Hard drivepartitioned?
Hard driveformatted?
Y
N
Y
N
Notebookbooted?
Done
Y
N
Go toFlowchart2.12No OSLoading, HardDrive, Part 3.
Go toFlowchart2.12No OSLoading, HardDrive, Part 3.
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Flowchart 2.12No OS Loading, Hard
Drive, Part 3
Y
Systemfiles on harddrive?
Continued fromFlowchart
2.11No OSLoading, HardDrive, Part 2.
Clean virus. Done
N
Install OSand reboot.
Viruson hard drive?
OSloading fromhard drive?
Y
N
Y
N
Y
N
Diagnosticson diskette?
Replacehard drive.
Run diagnostics
and followrecommendations.
Run SCANDISKand check forbad sectors.
Can bad
sectorsbe fixed?
Replacehard drive.
Y
N
Y
N
Fix badsectors.
Boot fromhard drive?
Replacehard drive.
Done
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Flowchart 2.13No OS Loading,
Diskette Drive
Done
Y
N
Reseatdiskette drive.
OS not loadingfrom
diskette drive.
Done
Y
Y
YY
Y Y
YN
N
N
N
N
N
N
OSloading?
Nonsystemdisk message?
Bootablediskettein drive?
Install bootablediskette and
reboot notebook.
Check diskette
for system files.Try different
diskette.
1. Replace diskettedrive.
2. Replace systemboard.
Nonsystemdisk error?
OSloading?
Bootfrom another
device?
Enable driveand cold boot
notebook.
Is diskettedrive boot
ordercorrect?
Change bootpriority using
the Setup utility.
Go toFlowchart
2.17NonfunctioningDevice.
Diskettedrive enabledin the Setup
utility?
Go toFlowchart
2.17NonfunctioningDevice.
Clear CMOS.
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Maintenance and Service Guide 225
Flowchart 2.14No OS Loading, CD-ROM or
DVD-ROM Drive
Clear CMOS.
Y
Done
N
Bootabledisc indrive?
Discin drive?
No OSloading fromCD-ROM or
DVD-ROM Drive.
Install bootabledisc andreboot
notebook.
Go toFlowchart
2.17Nonfunctioning
Device.
Go toFlowchart
2.17NonfunctioningDevice.
Installbootable disc.
Boots fromCD or DVD?
Boots fromCD or DVD?
Try anotherbootable disc.
Bootingfrom another
device?
Bootingorder
correct?
Correct bootorder using
the Setup utility.
DoneReseatdrive.
Y
Y
Y
Y
N
N
N
N
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Flowchart 2.15No Audio, Part 1
No audio.
N
Notebook inport replicator(if applicable)?
Internalaudio?
Audio? Done
Undock
Audio? Done
Turn up audiointernally orexternally.
Go toFlowchart
2.16No Audio,Part 2.
Go toFlowchart
2.16No Audio,Part 2.
Go toFlowchart
2.17NonfunctioningDevice.
Replace the following port replicatorcomponents one at a time, as applicable.Check audio status after each change.1. Replace port replicator audio cable.2. Replace audio cable.3. Replace speaker.4. Replace port replicator audio board.5. Replace backplane board.6. Replace I/O board.
Y
Y
Y
Y
N
N
N
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Troubleshooting
Maintenance and Service Guide 227
Flowchart 2.16No Audio, Part 2
Y N
Continued fromFlowchart
2.15No Audio,Part 1.
Reloadaudio drivers.
Audiodriver in OSconfigured?
Audio?
Y
Y
YN
N
N
Correctdrivers for
application?
Connect toexternalspeaker.
Load drivers andset configuration
in OS.
Audio? Done
Replace audioboard andspeaker
connectionsin notebook(if applicable).
1. Replace internal speakers.2. Replace audio board (if applicable).3. Replace system board.
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228 Maintenance and Service Guide
Troubleshooting
Flowchart 2.17Nonfunctioning Device
Done
Any physicaldevice detected?
Y
N
Unplug the nonfunctioning device fromthe notebook and inspect cables and plugs for
bent or broken pins or other damage.
Reseatdevice.
ClearCMOS.
Done
Fix orreplace
broken item.
Nonfunctioningdevice.
Reattach device.Close notebook,plug in power,
and reboot.
Deviceboots
properly?
Go toFlowchart
2.9No OperatingSystem (OS)
Loading.
Deviceboots
properly?
Replace hard drive.
Replace diskettedrive.
Replace NIC.If integrated NIC,replace system
board.
Y
N
Y
N
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Troubleshooting
Maintenance and Service Guide 229
Flowchart 2.18Nonfunctioning Keyboard
Y
N
OK?
Keyboardnot operating
properly.
Externaldeviceworks?
Replacesystemboard.
Replacesystemboard.
Connect notebookto good external
keyboard.
Reseat internalkeyboardconnector
(if applicable).
Replace internalkeyboard or cable.
OK?
Y
N
Y
N
Done Done
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230 Maintenance and Service Guide
Troubleshooting
Flowchart 2.19Nonfunctioning Pointing
Device
Y
N
OK?
Pointing devicenot operating
properly.
Externaldeviceworks?
Replacesystemboard.
Replacesystemboard.
Connect notebookto good external
pointing device.
Reseat internalpointing device
connector(if applicable).
Replace internalpointing device
or cable.
OK?
Y
N
Y
N
Done Done
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Troubleshooting
Maintenance and Service Guide 231
Flowchart 2.20No Network/Modem
Connection
Y
Disconnect all
power fromthe notebookand open.
No networkor modem
connection.
N
Done
Digitalline?
Networkor modem jack
active?
Replace jack
or have jackactivated.
Connect tonondigital line.
NIC/modemconfigured
in OS?
Reloaddrivers andreconfigure.
Reseat NIC/modem(if applicable).
Replace
NIC/modem(if applicable).
Replacesystemboard.
OK?
OK? Done
N
N
N
N
Y
Y
Y
Y
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Maintenance and Service Guide 31
3Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a
reference for spare part numbers and option part numbers.
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32 Maintenance and Service Guide
Illustrated Parts Catalog
3.1 Serial Number Location
When ordering parts or requesting information, provide thenotebook serial number and model number located on the bottomof the notebook.
Serial Number Location
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Illustrated Parts Catalog
Maintenance and Service Guide 33
3.2 Major Components
HP Pavilion zv5000 and zx5000
NotebookMajor ComponentsHP Pavilion zv5000 and zx5000
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34 Maintenance and Service Guide
Illustrated Parts Catalog
Table 3-2
HP Pavilion zv5000 and zx5000 NotebooksSpare Parts: Notebook Major Components
Item Description
Spare Part
Number
1 Display assemblies
For use with HP Pavilion zx5000 notebook models15.4-inch, WUXGA, with wireless antennae
15.4-inch, WUXGA, without wireless antennae
15.4-inch, WSXGA, with wireless antennae
15.4-inch, WSXGA, without wireless antennae
15.4-inch, WXGA, with wireless antennae
15.4-inch, WXGA, without wireless antennae
15.0-inch, XGA, with wireless antennae
15.0-inch, XGA, without wireless antennae
350217-001
350847-001
350216-001
350844-001
350215-001
350841-001
350214-001
350838-001
For use with HP Pavilion zv5000 notebook models
14.1-inch, XGA, with antennae
14.1-inch, XGA, without antennae
354862-001
354865-001
Display inverter(not illustrated) 354873-001
Wireless antennae cables(not illustrated)
Right antennae cable
Left antennae cable
354874-001
354875-001
2 Diskette drive 350231-001
Upper Logic Audio Board (not illustrated) 370474-001
TouchPad Board (not illustrated) 370473-001
LED Board (not illustrated) 370472-001
Top Cover (not illustrated) 370471-001
3 Strip covers
With wireless button
Without wireless button
350849-001
350850-001
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Illustrated Parts Catalog
Maintenance and Service Guide 35
NotebookMajor ComponentsHP Pavilion zv5000 and zx5000(Continued)
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36 Maintenance and Service Guide
Illustrated Parts Catalog
Table 3-2
HP Pavilion zv5000 and zx5000 NotebooksSpare Parts: Notebook Major Components (Continued)
Item Description
Spare Part
Number
4 Optical drives
24X Max DVD+R/RW and CD-RW Combo Drive8X Max DVD-ROM Drive
24X Max DVD/CD-RW Combo Drive
24X Max CD-ROM Drive
350209-001350207-001
350208-001
354858-001
5 Keyboards
Denmark
Europe
FranceGermany
Greece
Israel
Italy
The Netherlands
350187-081
350187-021
350187-051350187-041
350187-151
350187-BB1
350187-061
350187-331
Peoples Republic
of China
Saudi ArabiaSpain
Sweden/Finland
Switzerland
United Kingdom
United States
350187-AA1
350187-171
350187-071
350187-B71
350187-111
350187-031
350187-001
6 Front bezel
HP Pavilion zx5000 models
HP Pavilion zv5000 models
350854-001
365684-001
7 Fan assemblies
For use with HP Pavilion zx5000 M10 models
For use with HP Pavilion zx5000 M9 models
For use with HP Pavilion zv5000 models
350781-001
350232-001
370489-001
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Illustrated Parts Catalog
Maintenance and Service Guide 37
NotebookMajor ComponentsHP Pavilion zv5000 and zx5000(Continued)
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38 Maintenance and Service Guide
Illustrated Parts Catalog
Table 3-2
HP Pavilion zv5000 and zx5000 NotebooksSpare Parts: Notebook Major Components (Continued)
Item Description
Spare Part
Number
4 Optical drives
24X Max DVD+R/RW and CD-RW Combo Drive8X Max DVD-ROM Drive
24X Max DVD/CD-RW Combo Drive
24X Max CD-ROM Drive
350209-001350207-001
350208-001
354858-001
Miscellaneous Plastics Kit
(includes the following components): 350206-001
8a
8b8c
8d
1394 bezel
Memory module compartment coverBattery cover
Heat sink cover
PC Card slot space saver (not illustrated)Notebook feet (not illustrated)
9 Speaker assembly 350772-001
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Illustrated Parts Catalog
Maintenance and Service Guide 39
NotebookMajor ComponentsHP Pavilion zv5000 and zx5000(Continued)
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310 Maintenance and Service Guide
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Table 3-2
HP Pavilion zv5000 and zx5000 NotebooksSpare Parts: Notebook Major Components (Continued)
Item Description
Spare Part
Number
10 Heat sinks
For use with HP Pavilion zx5000 M10 modelsFor use with HP Pavilion zx5000 M9 models
For use with HP Pavilion zv5000 Series
350783-001350233-001
350776-001
11 Modem board 350239-001
12 System boards
For use with HP Pavilion zx5000 M10 models
For use with HP Pavilion zx5000 M9 models
For use with HP Pavilion zv5000 1620 modelsFor use with HP Pavilion zv5000 1520 models
For use with HP Pavilion zv51xx and zv52xx Seriesmodels (full featured)
For use with HP Pavilion zv51xxand zv52xx Seriesmodels (without infrared)
For use with HP Pavilion zx5000 Series models(full featured)
For use with HP Pavilion zx5000 Series models (withoutinfrared)
370533-001
370531-001
354893-001354894-001
370475-001
370477 -001
370493-001
370492-001
PC Card assembly(not illustrated) 350827-001
13 Hard drives
80-GB, 5400-rpm
80-GB, 4200-rpm
60-GB, 5400-rpm
60-GB, 4200-rpm
40-GB, 4200-rpm30-GB, 4200-rpm
350213-001
350212-001
354861-001
350211-001
350210-001354860-001
14 Hard drive cover 350834-001
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Illustrated Parts Catalog
Maintenance and Service Guide 311
NotebookMajor ComponentsHP Pavilion zv5000 and zx5000(Continued)
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312 Maintenance and Service Guide
Illustrated Parts Catalog
Table 3-2
HP Pavilion zv5000 and zx5000 NotebooksSpare Parts: Notebook Major Components (Continued)
Item Description
Spare Part
Number
15 Mini PCI communications cards
802.11a/b/g wireless LAN card802.11b wireless LAN card
802.11g wireless LAN card
Bluetooth wireless LAN card
354876-001350218-001
350219-001
350220-001
16 Memory modules
1024-MB
512-MB
256-MB
350238-001
350237-001
370556-001
17 Processors
Mobile Intel Pentium 4, 3.06-GHz, 533-MHz
Mobile Intel Pentium 4, 2.80-GHz, 533-MHz
Mobile Intel Pentium 4, 2.40-GHz, 533-MHz
Mobile Intel Pentium 4 DT, 3.06-GHz
Mobile Intel Pentium 4 DT, 2.80-GHz
Mobile Intel Pentium 4 DT, 2.66-GHz
AMD Athlon 64, 2.40-GHz
AMD Athlon 64, 2.20-GHz
AMD Athlon 64, 2.00-GHz
AMD Athlon 64, 1.80-GHz
AMD Athlon 32, 1.80-GHz
AMD Athlon 32, 1.60-GHz
350229-001
350774-001
350228-001
350225-001
350224-001
350223-001
370498-001
370483-001
370484-001
370485-001
370486-001
370487-001
Processor support bracket(not illustrated)
For use with HP Pavilion zv5000 and zx5000 Seriesmodels
For use with HP Pavilion zv51xx Series models
350785-001
356496-001
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Illustrated Parts Catalog
Maintenance and Service Guide 313
NotebookMajor ComponentsHP Pavilion zv5000 and zx5000(Continued)
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314 Maintenance and Service Guide
Illustrated Parts Catalog
Table 3-2
HP Pavilion zv5000 and zx5000 NotebooksSpare Parts: Notebook Major Components (Continued)
Item Description
Spare Part
Number
18 Base enclosure 350235-001
19 Battery packs12-cell, Li-Ion, 14.8 V, 4.4-Ah
High Capacity 12-cell, Li-Ion, 14.8 V, 6.6-Ah
8-cell, Li-Ion, 14.4 V, 4.4-Ah
350836-001
346971-001
346970-001
Thermal module (not illustrated) 350776-001
Cable Kit(not illustrated) 350778-001
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Illustrated Parts Catalog
Maintenance and Service Guide 315
3.3 Major ComponentsHP Compaq
Business Notebook nx9100 Seriesand Compaq Presario R3000Series
NotebookMajor ComponentsHP Compaq Business Notebooknx9100 Series and Compaq Presario R3000 (Continued)
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316 Maintenance and Service Guide
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Table 3-3
HP Compaq Business Notebook nx9100 Seriesand Compaq Presario R3000 Series
Spare Parts: Notebook Major Components
Item Description
Spare Part
Number
1 Display assemblies
For use with Compaq Presario R3000 Series models
15.4-inch, WUXGA, with wireless antennae
15.4-inch, WUXGA, without wireless antennae
15.4-inch, WSXGA, with wireless antennae
15.4-inch, WSXGA, without wireless antennae
15.4-inch, WXGA, with wireless antennae
15.4-inch, WXGA, without wireless antennae
15.0-inch, XGA, with wireless antennae15.0-inch, XGA, without wireless antennae
14.1-inch, XGA, with antennae
14.1-inch, XGA, without antennae
350846-001
350848-001
350843-001
350845-001
350840-001
350839-001
350837-001350839-001
354863-001
354866-001
For use with HP Compaq Business Notebook nx9100Series models
15.4-inch, WXGA, with antennae
15.4-inch, WXGA, without antennae
15.0-inch, XGA, with antennae
15.0-inch, XGA, without antennae
14.1-inch, XGA, with antennae
14.1-inch, XGA, without antennae
354870-001
354871-001
354868-001
354869-001
354864-001
354867-001
Display inverter(not illustrated) 354872-001
Wireless antenna cables(not illustrated)
Right antenna cable
Left antenna cable
354874-001
354875-001
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Maintenance and Service Guide 317
NotebookMajor ComponentsHP Compaq Business Notebooknx9100 Series and Compaq Presario R3000 (Continued)
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318 Maintenance and Service Guide
Illustrated Parts Catalog
Table 3-3
HP Compaq Business Notebook nx9100 Seriesand Compaq Presario R3000
Spare Parts: Notebook Major Components (Continued)
Item Description
Spare Part
Number
Miscellaneous Plastics Kit
(includes the following components):
350818-001
2a Strip covers
For use with Compaq Presario R3000 Series models
For use with HP Compaq Business Notebook nx9100Series models
350851-001
354954-001
2b2c
2d2e
2f
1394 bezel
Heat sink cover
Hard drive cover
Memory module compartment cover
Battery cover
PC Card slot space saver (not illustrated)
Notebook feet (not illustrated)
3 Keyboards
Denmark
Europe
France
Germany
Greece
Israel
Italy
The Netherlands
350787-081
350787-021
350787-051
350787-041
350787-151
350787-BB1
357087-061
350787-331
Peoples Republic
of China
Saudi Arabia
Spain
Sweden/Finland
Switzerland
United Kingdom
United States
350787-AA1
350787-171
350787-071
350787-B71
350787-111
350787-031
350787-001
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Maintenance and Service Guide 319
NotebookMajor ComponentsHP Compaq Business Notebooknx9100 Series and Compaq Presario R3000 (Continued)
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320 Maintenance and Service Guide
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Table 3-3
HP Compaq Business Notebook nx9100 Seriesand Compaq Presario R3000 Series
Spare Parts: Notebook Major Components (Continued)
Item Description
Spare Part
Number
4 Front bezels
For use with Compaq Presario R3000 Series models
with wireless button
without wireless button
350855-001
350856-001
For use with HP Compaq Business Notebook nx9100models
with infrared lens and wireless button
with infrared lens, without wireless button
without infrared lens, with wireless button
without infrared lens, without wireless button
354898-001
354899-001
354896-001
354897-001
5 Speaker assembly 350773-001
6 Modem board 350239-001
7 Mini PCI communications cards
802.11a/b/g wireless LAN card
802.11b wireless LAN card802.11g wireless LAN card
Bluetooth wireless LAN card
354876-001
350218-001350219-001
350220-001
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Maintenance and Service Guide 321
NotebookMajor ComponentsHP Compaq Business Notebooknx9100 Series and Compaq Presario R3000 (Continued)
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322 Maintenance and Service Guide
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Table 3-3
HP Compaq Business Notebook nx9100 Seriesand Compaq Presario R3000 Series
Spare Parts: Notebook Major Components (Continued)
Item Description
Spare Part
Number
8 System boards
For use with HP Compaq Business Notebook nx9100and nx9110 models
For use with HP Compaq Business Notebook nx9105models
For use with Compaq Presario R3200 andHP Compaq Business Notebook nx9110 notebookmodels (full featured)
For use with Compaq Presario R3200 and
HP Compaq Business Notebook nx9110 notebookmodels (without infared)
For use with Compaq Presario R3000 notebookmodels (full featured)
For use with Compaq Presario R3000 notebookmodels (without infrared)
For use with Compaq Presario R3000 M10 models
For use with Compaq Presario R3000 M9 models
370496-001
360689-001
370476-001
370478-001
370495-001
370494-001
370534-001
370532-001
9 Fan assemblyFor use with HP Compaq Business Notebook nx9100Series and Compaq Presario R3000 notebook models
For use with Compaq Presario R3000 M10 models
For use with Compaq Presario R3000 M9 models
370490-001
350782-001
350780-001
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Maintenance and Service Guide 323
NotebookMajor ComponentsHP Compaq Business Notebooknx9100 Series and Compaq Presario R3000 (Continued)
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324 Maintenance and Service Guide
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Table 3-3
HP Compaq Business Notebook nx9100 Seriesand Compaq Presario R3000 Series
Spare Parts: Notebook Major Components (Continued)
Item Description
Spare Part
Number
10 Processors
Mobile Intel Pentium 4, 3.06-GHz, 533-MHz
Mobile Intel Pentium 4, 2.80-GHz, 533-MHz
Mobile Intel Pentium 4, 2.40-GHz, 533-MHz
Intel Pentium 4 DT, 3.20-GHz
Intel Pentium 4 DT, 3.06-GHz
Intel Pentium 4 DT, 2.80-GHz
Intel Pentium 4 DT, 2.66-GHz
AMD Athlon XP-M, 1.6-GHzAMD Athlon XP-M, 1.8-GHz
AMD Athlon XP-M, 2.0-GHz
AMD Athlon 64, 2.4-GHz
AMD Athlon 64, 2.2-GHz
AMD Athlon 64, 2.0-GHz
AMD Athlon 64, 1.8-GHz
AMD Athlon 32, 1.8-GHz
AMD Athlon 32, 1.6-GHz
350229-001
350774-001
350228-001
364847-001
350225-001
350224-001
350223-001
360693-001360694-001
360695-001
370498-001
370483-001
370484-001
370485-001
370486-001
370487-001
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Maintenance and Service Guide 325
NotebookMajor ComponentsHP Compaq Business Notebooknx9100 Series and Compaq Presario R3000 (Continued)
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326 Maintenance and Service Guide
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Table 3-3
HP Compaq Business Notebook nx9100 Seriesand Compaq Presario R3000 Series
Spare Parts: Notebook Major Components (Continued)
Item Description
Spare Part
Number
11 Heat sinks
For use with HP Compaq Business Notebook nx9110model and Compaq Presario R3001, R3002, andR3010 notebook models
For use with HP Compaq Business Notebook nx9105and Compaq Presario R3004 and R31xx notebookmodels
350776-001
360684-001
12 Hard drives
80-GB, 5400-rpm80-GB, 4200-rpm
60-GB, 5400-rpm
60-GB, 4200-rpm
40-GB, 4200-rpm
30-GB, 4200-rpm
350213-001350212-001
354861-001
350211-001
350210-001
354860-001
13 Base enclosure 350786-001
14 Optical drives
24X Max DVD+R/RW and CD-RW Combo Drive
8X Max DVD-ROM Drive
24X Max DVD/CD-RW Combo Drive
24X Max CD-ROM Drive
350833-001
350831-001
350832-001
354859-001
15 Diskette drive 350231-001
16 Memory modules
1024-MB512-MB
256-MB
350238-001350237-001
370556-001
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Maintenance and Service Guide 327
NotebookMajor ComponentsHP Compaq Business Notebooknx9100 Series and Compaq Presario R3000 (Continued)
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328 Maintenance and Service Guide
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Table 3-3
HP Compaq Business Notebook nx9100 Seriesand Compaq Presario R3000 Series
Spare Parts: Notebook Major Components (Continued)
Item Description
Spare Part
Number
17 Battery packs
12-cell, Li-Ion, 14.8-V, 6.6-Ah
8-cell, Li-Ion, 14.4-V, 4.4-Ah
346971-001346970-001
Thermal module(not illustrated)
For use with HP Compaq Business Notebook nx9110model and Compaq Presario R3001, R3002, andR3010 notebook models
For use with HP Compaq Business Notebook nx9105
and Compaq Presario R3004 and R31xx notebookmodels
350776-001
360684-001
Cable Kit(not illustrated) 350778-001
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3.4 Miscellaneous Plastics Kit
Components
Miscellaneous Plastics Kit Components
Table 3-4
Miscellaneous Plastics Kit ComponentsSpare Part Number 350206-001 for
HP Pavilion zx5000 and zv5000 Series and SparePart Number 350818-001 for HP Compaq Business Notebook
nx9100 Series and Compaq Presario R3000 Series
Item Description
1 Memory module compartment cover
2 PC Card slot space saver
3 Notebook feet (4)
4 Battery cover
5 1394 bezel
6 Infrared lens7 Strip cover
8 Hard drive cover
9 Heat sink cover
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3.5 Mass Storage Devices
Table 3-5
Mass Storage DevicesSpare Part Number Information
Item Description
Spare Part
Number
1 Diskette drive
For use with Pavilion zv5000 and zx5000 notebookmodels
For use with HP Compaq Business Notebook nx9100Series and Compaq Presario R3000 models
350231-001
350779-001
2 Hard drives
80-GB, 5400-rpm
80-GB, 4200-rpm
60-GB, 5400-rpm
60-GB, 4200-rpm
40-GB, 4200-rpm
30-GB, 4200-rpm
350213-001
350212-001
354861-001
350211-001
350210-001
354860-001
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Maintenance and Service Guide 331
3 Optical Drives
For use with Pavilion zv5000 and zx5000 notebookmodels
24X Max DVD+R/RW and CD-RW Combo Drive
8X Max DVD-ROM Drive
24X Max DVD/CD-RW Combo Drive
24X Max CD-ROM Drive
350209-001
350207-001
350208-001
354858-001
For use with HP Compaq Business Notebook nx9100Series and Compaq Presario R3000 Series models
24X Max DVD+R/RW and CD-RW Combo Drive8X Max DVD-ROM Drive
24X Max DVD/CD-RW Combo Drive
24X Max CD-ROM Drive
350833-001350831-001
350832-001
354859-001
4 HP USB Digital Drive
DL702A (with 128-MB memory)
Weight saver
364727-001
361694-001
Table 3-5
Mass Storage DevicesSpare Part Number Information (Continued)
Item Description
Spare Part
Number
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3.6 Miscellaneous
Table 3-6Miscellaneous (not illustrated)
Spare Part Information
Description
Spare Part
Number
3-wire power cord sets
Denmark
Europe
France
Germany
Greece
Israel
Italy
The Netherlands
350188-081
350188-021
350188-051
350188-041
350188-151
350188-BB1
350188-061
350188-331
Peoples Republicof China
Saudi Arabia
Spain
Sweden/Finland
Switzerland
United Kingdom
United States
350188-AA1
350188-171
350188-071
350188-B71
350188-111
350188-031
350188-001
Label Kits
For use with Pavilion zx5200 Series
For use with Pavilion zv5200 Series
For use with Presario R3000 Series
For use with Presario R3200 Series
For use with HP Business Notebook nx9110 models
For use with Pavilion zx5000 Series and zv50xx
notebook modelsFor use with Presario R3001, R3002, and R3010knobbed models
For use with HP Pavilion zv51xx notebook models
For use with Compaq Presario R3004 notebook andR31xx notebook models
For use with HP Business Notebook nx9105 model
365398-001
370479-001
365397-001
370480-001
370481-001
350230-001
350777-001
360700-001
360701-001
360702-001
AC adapters
120-W, PFC
120-W, non-PFC
135-W, PFC
370497-001
370998-001
360699-001
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Illustrated Parts Catalog
Maintenance and Service Guide 333
Carrying cases
Leather, top load, Samsung
Leather, top load, SG
Nylon, top load, Samsung
Nylon, top load, SG
Nylon, entry level
325817-001
325817-002
325815-001
325815-002
325814-001
Port Replicators
Advanced Port Replicator
Common Port Replicator
339096-001
339097-001
Security card 345856-001Entertainment Cable and Y Cable 359680-001
Screw Kit(includes the following screws; refer toAppendix C, Screw Listing,for more information on screwspecifications and usage.)
For use with HP Pavilion zx5000 Series and zv50xxnotebook models, HP Compaq Business Notebooknx9110 model, and Compaq Presario R3001, R3002,
and R3010 notebook modelsFor use with HP Pavilion zv51xx notebook models,HP Compaq Business Notebook nx9105 model, andCompaq Presario R3004 and R31xx notebook models
350222-001
360703-001
Phillips PM2.513.0 screw
Phillips PM2