© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted. For HP and Channel Partner internal use only.
HP IT Operations Management (ITOM)Powered by Big Data and automation
Ajay Singh, Senior Vice President and General Manager,
IT Operations Management Software, HP Software
September 18, 2013
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted. For HP and Channel Partner internal use only.2
traditional
Old Style of IT – Lights On IT Management
Business Data
= Limited by confines of classic SQL data
Silos
Point Tools
Sea of red
Manual Processes Multiple
environments
Reactive
10% of ALL your Data
Your structured data
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted. For HP and Channel Partner internal use only.3
publicprivate traditional
Business Data
Explosion of unstructured data
hybrid
Human Information
Machine Data
BLIND spots
Social mediaIT/OT ImagesAudioVideoTransactional
dataMobile Search engine Email TextsDocuments
New Style of IT - What’s the Impact
Business Data10% of ALL your Data
Your structured data
of unstructured data
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted. For HP and Channel Partner internal use only.4
New style of IT—connect the blind spots
Can
Telco mines customers' tweets, layered with geographic location, time stamps, and classic SQL data to determine where the biggest operations problems are occurring and how to address them.
Large telco use of structured data
+social media analytics
youhear me now?
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted. For HP and Channel Partner internal use only.5
Outsourcing
Shadow IT
New style of IT—expectation gap leads to budget trap
External suppliersBusiness units
Social communities
IT operationsRequests IT projects
Budget squeeze
Budget squeeze
Hostedservices
Cloudservices
Outsourcedservices
Communicationservices
HR
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted. For HP and Channel Partner internal use only.6
New style of IT—focus IT dollars on innovation
Old style of IT
Keep the lights on
New style of IT
Drive business strategy
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted. For HP and Channel Partner internal use only.7
Unstructured data
Powered by Big Data and automation
New style of IT with HP IT Operations Management
Connect the blind spots
Meet expectation gap to avoid the budget trap
Focus IT $ on innovation
Human information
Machine data Connected
intelligence
TransformDeliverAssure
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted. For HP and Channel Partner internal use only.8
Transform
HP Automation and Orchestration
Assure
HP Business Service Management
DeliverHP Service and Portfolio Management
Powered by Big Data and Automation
New Style of IT with HP IT Operations Management
Connected Intelligence
=100%
information
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted. For HP and Channel Partner internal use only.9
Assure
HP Business Service Management
DeliverHP Service and Portfolio Management
Transform
HP Automation and Orchestration
Connected Intelligence
=100%
information
No lock-in. Full Stack. Leader.
Automate IT and Cloud
Transform
Transform
Orchestrate
Automate Leading ScaleFew to 100K+ servers
Out-of-the-Box5000+ operations80+ integrations
5x–20x ROIProvision new and secure services in minutes
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted. For HP and Channel Partner internal use only.10
HP CloudSystem: a clear leader
Ovum Virtualization and Cloud Management 2013-14 Ovum Decision Matrix
IBM
HP
BMC
VMware
CA Technologies
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted. For HP and Channel Partner internal use only.11
Social Insight = Ticketless IT
Enterprise grade, business-relevant services
Social
Proactive
Reactive User Experience90% drop in incidents
“Just Right” services100% automated
Collective Insight300% higher first call resolution
Connected Intelligence
=100%
information
Deliver
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted. For HP and Channel Partner internal use only.12
Hindsight, Insight, Foresight
Ensure business performance
Big Data Analytics
Bridge
Monitor 3D IMAX experienceHi-Resolution Insight
GamificationBust your War Rooms
Time Machine for your IT OpsEliminate “Perfect Storms”
Connected Intelligence
=100%
information
Assure
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted. For HP and Channel Partner internal use only.13
10% Data
25% Data
50% Data
75% Data
100% Data
Connect to your big-data blind spots
Drive competitive advantage
Time Machine for IT Ops
Eliminate “perfect storms”
Social-Insight
Ticketless IT
Gamification
Transform Service Delivery
5x–20x ROI
Connected Intelligence: Transform, Deliver, Assure
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted. For HP and Channel Partner internal use only.14
Connecting the blind spots
Improving calling experience
Powered by HP Software
• HP Business Service Management
• HP ArcSight Logger
Application performance
• 65% uplift in service quality ratings of “good/excellent”
• 77% reduction in cumulative monthly service downtime
• Payback in less than 1 year
First-class customer experience
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted. For HP and Channel Partner internal use only.15
Large Health Provider - Making IT relevant to business
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.15
Board wanted to outsource internal IT dept cost
Overcoming the budget trap
•86% lower service level breaches
•30 data centers consolidated to 2 sites
•280% increase in Server to admin ratios
•$61 million in financial benefits (5 years)
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted. For HP and Channel Partner internal use only.16
Focusing IT $ on innovation
Transforming IT Service Management
Efficient self-service operations
Powered by HP Software
• HP Service & Portfolio Management
Service-centric culture
• Massive efficiencies - 11,000 IT engineers & 250,000 use self-service portal
• 36% higher IT staff productivity, supporting 43% more users
• Reduced IT costs to levels 2-2.5x lower than peers –redirected to innovation
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted. For HP and Channel Partner internal use only.
Thank you