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HOW WE’VE DESIGNED PROBABLY THE BIGGEST
INTRANET IN POLAND
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12 subsidiaries
over 26 000 employees
over 15 000 office employees
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General concept
Card sorting
Testing wireframes
Analysis Concept Design Research
Workshops
Benchmark
User stories
Functional specification
Survey
Personas
Strategy Wireframes
Specification
Usability/ eyetracking testing
Design
Audits
Graphical specification
Etnographic studies
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Difficulties with finding interesting informations;
653
Too much content; 119
Too much graphic; 36
Complicated site structure; 256
Complicated depatments naming; 177
Unfriendly layout; 142
Difficult language of the site; 57
Too small font size impade the reading; 137
Too slow page loading; 348
Which of the following problems you encounter using the intranet?
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Difficulties with finding interesting informations;
653
Too much content; 119
Too much graphic; 36
Complicated site structure; 256
Complicated depatments naming; 177
Unfriendly layout; 142
Difficult language of the site; 57
Too small font size impade the reading; 137
Too slow page loading; 348
Which of the following problems you encounter using the intranet?
Finding right information
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Difficulties with finding interesting informations;
653
Too much content; 119
Too much graphic; 36
Complicated site structure; 256
Complicated depatments naming; 177
Unfriendly layout; 142
Difficult language of the site; 57
Too small font size impade the reading; 137
Too slow page loading; 348
Which of the following problems you encounter using the intranet?
Slow loading time
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Difficulties with finding interesting informations;
653
Too much content; 119
Too much graphic; 36
Complicated site structure; 256
Complicated depatments naming; 177
Unfriendly layout; 142
Difficult language of the site; 57
Too small font size impade the reading; 137
Too slow page loading; 348
Which of the following problems you encounter using the intranet?
Complex structure
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39 14 76 47
487
105
611
485
583
991
423
578
The company's news Contacts details (mobile number, e-mail adress)
Organizational structure Templates
never occasionally often
Rate level and type of usage of the different intranet’s functions
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Rate level and type of usage of the different intranet’s functions
News Contacts Org. structure
Templates
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INFORMATION SILOS
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CONTACTS KNOWLEDGE TASKS
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NEW EMPLOYEE
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270 LOCATIONS
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SHAPING THE ORGANIZATION
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HOW TO WRITE?
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25 INTERNAL PR MOVIES 20 SCREENCASTS „MAKING OF” MOVIE
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TAURONET WORKS
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STATISTICS
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OVER 20 000 PROFILES 8 000 EVERYDAY USERS 240 000 DOCUMENTS DOWNLOADED
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LESSONS LEARNED
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UX PERSPECTIVE
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PM, IT, USERS
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RESPONSIBILITY
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PRIORITIZE: CONTACTS AND KNOWLEDGE
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MAKE IT FAST
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INTRANET IS A PROCESS
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KEEP IT OPEN DESIGN RULES
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PHOTOS USED IN THIS PRESENTATION BELONG TO THEIR RESPECTIVE OWNERS. PLEASE DO NOT USE THEM WITHOUT PROPER PERMISSION.