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How we organise the Digital Workplace at IKEA
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We want to be appreciated and recommended as a great place to work. We want to be a company that constantly develops the business through people.
IKEA - 2020
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The Digital Workplace ©
Inter IKEA
Systems B.V. 2012
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Growing IKEA through empowering co-workers who will connect effectively and increase speed, share knowledge, collaborate, and learn continuously to serve the customer better.
Mission of the Digital Workplace
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COMMUNICATING NETWORKING PLANNING AND ORGANIZATION
MANAGE DOCUMENTATION
ACCESSING SOLUTIONS
ACCESSING DOCUMENTATION
Our 6 people capabilities develops the digital workplace
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Gap between the As-is situation and the To-be
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Accessing Solutions
Planning & Organizing
Communicating
Accessing Documentation
Manage Documentation
Networking
As-is situation Dec 2012 To-be situation (end of FY16)
5 4 3 2 1 0
Standardized solutions
implemented across IKEA
IKEA solutions only available on
site
High usability ratings of integrated / unified and
fully accessible solutions
No culture of networking
Company wide networking
Proven business value creation
through networking
Peer-to-peer communication using traditional
channels
Rudimentary customization of
communication using multiple channels
Unified communication
Ad hoc organizing
Project management success measured
Innovative organizing solutions
Unstructured way(s) of
publishing content
Majority of workforce has adopted
documentation routines
Proven business value creation through
effective knowledge management
Relevant knowledge accessible to co-workers Knowledge not
managed or easy accessible
Superior knowledge management
supporting direct business benefits
As-is 2011
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© In
ter IKEA
System
s B.V
. 20
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COMMUNICATING NETWORKING PLANNING AND ORGANIZATION
MANAGE DOCUMENTATION
ACCESSING SOLUTIONS
ACCESSING DOCUMENTATION
The business solutions that support the capabilities
IKEA common client
Telephony E-mail Yammer
IKEA Inside (intranet)
Extranet MS Office/Adobe Ipass
Web meeting
Video conferencing IM Room booking tool
Project place
Generic devices Windows file shares Mobile synch
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Digital workplace focus areas (processes) Personal Efficiency
Running business solutions • E-mail • Booking tool • Office tools • Desktop Ongoing/new initiatives • Access to/from IKEA • Smart printing
Main focus 2013-2016 § Co-worker efficiency- Mobile access and Internet /email access to all co-workers. New common devices
Knowledge and Information Sharing
Running business solutions • Intranet IKEA Inside • Collaboration (projectplace,
Yammer, Inside workspace) • Common translation tool
Ongoing/new initiatives • Extranet information platform
(Supplier portal and icoworker) • Single sign for collaboration
and communication tools Main focus 2013-2016 § Search Receive & Find – improved search experience and
navigation across many sources
Meet and Communicate
Running business solutions • Video meeting • Web meeting • Phone meeting • Telephony • Fax and messaging
Ongoing/ new initiatives • Instant messaging • Unified communication • Room booking through
Outlook Main focus 2013- 2016 § Unified communication - integration and better user experience of existing communication and meeting solutions
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Co#worker(efficiency( Unified(communica4on( Search,(receive(and(find( Other(
Run Grow Transform
Enhancements Total
M€ FY14 FY15 FY16
Cornerstone
Receiving Efforts
Gap – Criticality
Investments(propor,ons((in(Meur(
Main%focus%
Enhancements%
Masterplan Digital Workplace Solution area FY14-FY16
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ü Connected to the business strategies ü Important to our co-workers ü Mission ü Defined capabilities ü Business solutions (technology, working methods, value) ü Line organisation and approach in place on how managing ü Long term planning (LCM, enhancements, projects)
Summary
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It’s about engaging
empowering efficient
co-workers