By: Tnay Chee Chow

Provide Customer Service

Carry out shipping status notification

By: Tnay Chee Chow

Pre-alert/ Pre-advice/shipping notice instruction

Air

Name of airlines Flight number ETA/ETD Destination

Shipper’s name Consignee/importer’s name Seal number Weight of

consignment

Description of cargo

Quantity of Consignment

Air waybill number

House air waybill number

Freight Charges Status

SeaName of vessel ETA/ETD Voyage

numberBill of Lading

POL/PODShipper’s

&Consignee name

Container number

Seal Number

Weight of consignme

nt

Cargo marking

Description of Cargo

Quantity & Packing

type

Vessel berth

location

Outlay charges status

By: Tnay Chee Chow

Obtaining

shipping Informati

on

Type of Cargo

Loading

Standard Packing

Specifications

Modes of Transport

Transportation

Routing

Delivery Prediction

By: Tnay Chee Chow

Types of

Cargo Loadin

g

Cy Container Yard/

Port

DOOR- Shipper’s

/ Forwarde

r’s/ Consigne

e’s Premises

CFS- Contain

er Freight Station

By: Tnay Chee Chow

Modes of

Transport

Air

Land

SeaRail

Pipelines

By: Tnay Chee Chow

Standard Packing

Specifications

Dimension

Type of Packing

Loading and

Unloading

Storage

Content

By: Tnay Chee Chow

Routing order

Instruction

Supplier’s Name

& Address

Importer’s Name

Forwarder’s

Name & Address

Overseas Agent’s name & Address

By: Tnay Chee Chow

How to Determine Routing Priorities?

Establish Required On Site (R.O.S) Date

Establish The

Transportation Route

Determine Carrier

Determine The Transit

Time Required

By: Tnay Chee Chow

Good Communicat

ion

Coordination: Keep other informed of

what they need to know, without

overburden them with

unnecessary information

Information: Who needs to

know what

Confirmation: make sure the right people

have the information they need

Timeliness: A message

delivered too early or too late

may add to confusion

Accuracy: The wrong

message may be worse than

none at all

By: Tnay Chee Chow

4 ways to develop good communication skills

Understand the basics

of communicat

ion skills

Engage your

audience

Use your

words

Use your voice

By: Tnay Chee Chow

Types of Customer

Imitators

Avoiders

The Responsiv

e

The Unrespons

ive

By: Tnay Chee Chow

How to Deliver Information to Customer

Greet

Customer RespondInform Flight/ Vessel Status

Entertain Enquiry/ IssueSolving Customer Issue/ Enquiry

By: Tnay Chee Chow

Record Keeping Process

SortOpen Job File

Record Keepin

g