#3. Managing ,pectations

© 2014 Extracted from “What Bosses Want – A Guide to Building Leadership Competencies” 2nd Edition by Gary & Bonnie Nelson, NBOGroup Ltd. All Rights Reserved. g

ü Be sensitive to different behavioral styles in your audience, anticipate and adapt!

ü Never dismiss resistance among your team. Discuss any fears and uncertainties openly, then develop plans for dealing with them.

ü Never push for faster results. Always encourage.

“How to

accept change?”

motivate people to

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