Transcript
Page 1: How To Manage Employee Queries

www.peopleworks.in Twitter- HRPeopleWorks Phone- 91-80-221 40 200 Email: [email protected]

In many organizations, it has been observed that a large part of an

HR executive’s time is spent on handling routine employee queries

with respect to salary, loans, policies etc. Moreover, given the large

volume of query inflow, it becomes difficult at times to address all

those queries in a timely fashion, which results in employee

disenchantment and a general disconnect between HR and employees.

PeopleWorks provide an a�ordable solution that easily manages your

organization’s query complexities and bridges the gap between HR

and employees, building a transparent and effective query handling

system. It streamlines the process by providing HR with the ability

to track, manage and analyze the queries, resulting in faster

responses and no escalation.

Did you know, it is actually possible to track past queries and get

further analysis that can help you in determining, say, the type of

queries raised by your employees most frequently? With

PeopleWorks’ Query module, you can do this and much more,

with just the click of a button.

PeopleWorks’ feature for HR:

Manage Queries - This feature allows you to load, save, reply, modify

and delete queries the easy way! This unique and cost-effective

solution reduces query resolution time and helps you show your

employees that you care.

Lend an ear to your employees’ concerns…Literally!

True business acumen begins with having an intelligent approach to employee management, even down to managing their queries

effectively. If you need to make that rapport with your employees, you should be able to connect with them properly, and have a query

mechanism in place that would act as the ear to all their concerns.

Query profiling - Now you can profile your query types based on

different class and sub class. This helps you sort and classify the

different types of query that can be raised by your employees.

Query Analysis - If you need to know what are the pain points

that bother your employees frequently, this is the tool suited for

your needs. Track past queries and get an analysis done on the

pattern and type of queries raised most often.

PeopleWorks’ feature for employees:Raise a query - With PeopleWorks’ Query module, you’ll be free

from the hassle of raising paper-based queries and doing regular

follow-ups with the HR. A faster and efficient tool to handle all

your concerns, it takes care that your voice is heard.

View queries - Search for and browse through past queries and

keep a track of which queries have been resolved and which still

need to be addressed.

Query resolution - Get all your questions answered, from the

comfort of your workstation, that too with a faster turnaround time.

www.peopleworks.in | LinkedIn - PeopleWorks IN | Twitter - PeopleWorksBiz | Phone - 91-80-221 40 200 | Email: [email protected]

Page 2: How To Manage Employee Queries

ERP Upgrade with legacy HR platformPeopleWorks will be a winning approach and a possible

replacement solution for your existing HR platform.

HR platform is non-existentPeopleWorks will help you streamline and automate your HR

processes, reducing manual paperwork and saving time and cost.

Business Change or ExpansionPeopleWorks will help you scale up or down, as per your

requirement. It is much more than just your traditional HR

management software. It is an end-to-end Employee Lifecycle

Management solution that integrates all aspects of an

employee’s tenure with the organization. With its dynamic

features and innovative technology, PeopleWorks will help

you step up to the myriad challenges in today’s business.

The time and effort saved through enhanced efficiency,

reduction in administrative overheads and elimination of

redundancy are just some of the benefits you’ll get by

adopting PeopleWorks. It is scalable, fully integrated, secure

and on cloud.

Features like reports at a click, surveys and performance

management in this unique cloud-based solution will not

only help you make decisions quicker, but also transform

HR into an enabler for innovation.

PeopleWorks’ fully configurable and scalable cloud-based

model can help you seamlessly integrate your existing HR

platform and automate it while improving efficiency and

competitiveness.

No matter what your organization’s current status on HR Management software is, you can benefit hugely from our cloud-based HR Lifecycle model.

www.peopleworks.in | LinkedIn - PeopleWorks IN | Twitter - PeopleWorksBiz | Phone - 91-80-221 40 200 | Email: [email protected]


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