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HOW TO HANDLE RETURNS
Goingo2o Wiki for Store Owners
Category: Order fulfillment
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What you will learn here?
What is handling returns
How to handle returns
Welcome to Goingo2o Wiki
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1What is handling returns
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‘Returns’ is a list of all the items returned by the buyers
‘Return handling’ is the process by which a seller handles the buyers’
request for refund or replacement of products.
A ‘Return’ can be handled for either ‘replacement’ or for ‘refund’
In ‘replacement’ the product is replaced by a similar product and shipped
back to the user
In ‘refund’ the money is transferred back to the buyer’s account via
online transaction
What is handling returns
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2How to handle returns
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Step 1:
Log in to your store admin panel with your login id and password
Click on the ‘Manage’ tab and select ‘Returns’ from the drop down menu
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Manage tab
How to handle returns
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Step 2:
After selecting ‘Returns’, the return listing page will be generated
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How to handle returns
Return listing page
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On the ‘Return listing’ page you can see the details such as Return ID, Product
details, estimated shipping cost, refund/replacement option and status
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How to handle returns
Return listing details
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Step 3:
Click on the ‘Available actions’ button against each product to confirm
delivery on reception of the buyer’s product
Select ‘Confirm delivery’ from the drop down menu
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How to handle returns
Available actions button
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You will now be redirected to the ‘Shipment details’ page
Here you will find shipment related details such as the following
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How to handle returns
Shipment ID
Shipment address
Shipment summary
Shipment details
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Step 4:
A ‘Return ID’ as well as a ‘Product ID’ will also be specified.
Click on the ‘Confirm delivery’ button
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How to handle returns
Return IDProduct ID
Confirm Delivery button
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Step 5:
After confirming the delivery, you will be redirected to the ‘return listing’
page
Check whether the return request is for ‘refund’ or ‘replacement’
Incase on ‘refund’ the money will be sent to the customer by the
company via online transaction
Incase of ‘replacement’ the product will be exchanged for a similar
product in return and you will need to follow the entire process of ‘order
listing’ and ‘shipment’ for it now
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How to handle returns
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Step 6:
Select ‘Orders’ from amongst the ‘show me’ options
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How to handle returns
Orders option‘Show me’ options menu
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Step 7:
You will now be redirected to the ‘seller order listing page’ from where you
can start the process of ‘order listing’ and ‘shipment’
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How to handle returns
Orders page
Current Status of the order items
You have successfully handled your returns
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Feel free to contact us
If you’ve any query, please feel free to ask a question at goo2o support after logging in with your goo2o user id & password
You can post your query at goingo2o forum also to learn & discuss it with other goo2o store owners
For any further assistance, mail us at [email protected]
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