CommunicationHow do I communicate with my team and
stakeholders
Trainers:Lucian Ghinda (ghinda.com)Mihail Musat (musat.com.ro)
Iashington 2010
1. How can I sense if there is a problem if people keep
saying that everything is ok?
1. How can I sense if there is a problem if people keep
saying that everything is ok?
What about non-verbal?
The old me
How can I sense if there is a problem if people keep saying
that everything is ok?
•Girlfriend & work examples
•Difference between what I said and how I behave
•Voice, Body
• Intuition vs. Analytical
• Intuition is about the things we don’t know that we know!
2. How can I communicate when I’m making a mistake (I’m not happy with the
situation/I’m in an undefined situation), especially with someone that has a superior status?
2. How can I communicate when I’m making a mistake (I’m not happy with the
situation/I’m in an undefined situation), especially with someone that has a superior status?
If I don’t ask, the answer is no!
Parents. The Boss.
How can I communicate when I’m making a mistake (I’m not happy with the situation/I’m in an undefined
situation), especially with someone that has a superior status?
• Start with a small step
• They will always find out
• Writing
• Improve in steps
• Using multiple communication tools
• Any feedback help to improve
• Give it in a helpful way
• Be the first to communicate
3. How should I communicate with a team member that doesn’t want to
communicate with me?(and refuses to use some of the communication channels and
tools I’m proposing)
The “crazy” employee.
How should I communicate with a team member that doesn’t want to communicate
with me?(and refuses to use some of the communication channels and tools
I’m proposing)
• Try “Zen”
• Offer solutions
• Read on the topic (communication, NLP)
• Direct “fight”
• Fix the personal issues (go to beer / tea)
• Find third party persons to figure it out
• Quit & Try another door
• Learn Learn Learn
• Following personal success (learn / evolve)
• Focusing on me improving, but...
• Chemistry
• Direct feedback about the way he/she communicates & how other feel
• Find the common ground (hobbies, passions)
• Give more than they expect
• Show the power
3. How should I communicate with a team member that doesn’t want to
communicate with me?(and refuses to use some of the communication channels and
tools I’m proposing)
Get ready for a rejection!
4. How can I communicate better with people from
different cultures or with very different age than mine?
4. How can I communicate better with people from
different cultures or with very different age than mine?
Ready to be open minded?
Cultural Leadership.
How can I communicate better with people from different cultures or
with very different age than mine?
• Awareness about what is
• Find out how they behave, about the culture
• When there is something different, there is an opportunity to learn something new
• To talk the same language, learn the language
• Spend time to get the difference away
• Learn how to communicate with a specific person
• Communication based on trust
• Appreciate this experiences to growth from them
5. How can I solve conflicts when facing situations with
opposite opinions?
5. How can I solve conflicts when facing situations with
opposite opinions?
Thesis / Antithesis / Synthesis
Developers and me
How can I solve conflicts when facing situations with opposite
opinions?• What generates issues:
• I want to be right
• My point of view
• Do different instead of improving (opposite solutions)
• What can solve:
• Find the common ground
• Start to accept the other opinions
• Not fighting against, but for achieving something
6. How do I manage the balance between being serious
or sentimental when communicating with my team?
6. How do I manage the balance between being serious
or sentimental when communicating with my team?
People vs. Employees
CEO perspectives.
How do I manage the balance between being serious or sentimental when communicating with my team?
• I’m both in the same time: serious and making fun
• It is not about balance, it is about treating people as people
• “From Good to Great” - Jim Collins, a book
• Putting passion in the ground rule
• Am I communicating the things I’m thinking about?
Thank You!
Trainers:Lucian Ghinda (ghinda.com)Mihail Musat (musat.com.ro)
Iashington 2010
