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© Teten Advisors, LLC 2008. All Rights Reserved - Privileged and Confidential
The Virtual Handshake:How to Accelerate Your Sales to Private Equity, Venture Capital, and Hedge Funds
http://www.flickr.com/photos/roblee/133498854/
David TetenTeten Advisors, LLC
Teten.cominfo @ teten.com
New York, NY
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Intro Social Media Tells Network Next StepsNetwork Next Steps
© Teten.com
Tradition
• Introduction
• Traditional Methods of Selling
• Social Media
• Tells of People and Funds You Want to Know
• Client Network
• Next Steps
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Intro Social Media Tells Network Next StepsNetwork Next Steps
© Teten.com
Tradition
• Currently: independent investment banker (Teten.com),specializing in advising private equity and venture capital funds on: accelerating deal flow,portfolio company executive optimization, corporate training, and due diligence
• Managing Director, Evalueserve, through September 2008. 2,500-person research firm.
• Founder and CEO, Circle of Experts (investment research firm), sold to Evalueserve
• Founder and CEO, Teten Executive Recruiting, sold to Accolo, #42 on 2007 Inc. 500
• Founder and CEO, GoldNames, domain name investment bank, based in Israel
• Technology M&A, Bear Stearns. Largest group by revenues.
• Lead author, The Virtual Handshake: Opening Doors and Closing Deals Online (TheVirtualHandshake.com)
• Harvard MBA, Yale BA, both with honors
• Contact: info @ teten.com
David Teten Biography
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Intro Social Media Tells Network Next StepsNetwork Next Steps
© Teten.com
Tradition
Why should I care about social media?
•Because 3 out of 4 Americans use social technology. (Forrester, The Growth Of Social Technology Adoption, 2008)
•2/3 of global internet population visit social networks (Nielsen, Global Faces & Networked Places, 2009)
•Visiting social sites is now the 4th most popular online activity—ahead of personal email.
(Nielsen, Global Faces & Networked Places, 2009)
•Visitors spend 5 million minutes per day on Facebook.(Facebook)
http://www.slideshare.net/mzkagan/what-is-social-media-2005829 . http://www.flickr.com/photos/sreejithk2000/2385193167/sizes/l/
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Tells Network Next StepsNext Steps
© Teten.com
Intro Social MediaTradition
• Introduction
• Traditional Methods of Selling
• Social Media
• Tells of People and Funds You Want to Know
• Client Network
• Next Steps
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Tells Network Next StepsNext Steps
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Intro Social MediaTradition
From Warm Relationships to Ice-Cold
http://flickr.com/photos/jwthompson2/88090871/
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Tells Network Next Steps
© Teten.com
Warm – Lukewarm – Ice
Intro Social MediaTradition
Personal Relationships
http://blog.socaltech.com/2008/06/
Red = tech companies
Green = VC firms
Blue = service providers (lawyers, PR firms, real estate agents, focused on tech).
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Tells Network Next Steps
© Teten.com
Warm – Lukewarm – Ice
Intro Social MediaTradition
Intermediaries
• Lawyers
• Private Bankers
• Accountants
• Recruiters
• Insurance brokers
1999 IPO Deals from IPOData.com, cited in “Social Networks in Silicon Valley”, Castilla, Hwang, Granovetter, and Granovetter, http://web.mit.edu/ecastill/www/publications/CastillaExtract.pdf
IPO Deals in California Information Retrieval Services IndustryEach tie=firms worked together on at least one IPO
Length of tie line inversely proportional to # IPOs worked on
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Tells Network Next StepsNext Steps
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Intro Social MediaTradition
Speaking at Conferences
http://www.flickr.com/photos/programmerman/2315566040/sizes/l/
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Tells Network Next StepsNext Steps
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Intro Social MediaTradition
Personal Life
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Tells Network Next Steps
© Teten.com
Warm – Lukewarm – Ice
Intro Social MediaTradition
Marketing Collateral
Westshore Capital Partners; Weinbach Group
•PR
•Newsletters
•White papers
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Tells Network Next Steps
© Teten.com
Warm – Lukewarm – Ice
Intro Social MediaTradition
Cold Calling
http://www.flickr.com/photos/23439761@N03/3258313816/sizes/l/
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Tells Network Next StepsNext Steps
© Teten.com
Intro Social MediaTradition
• Introduction
• Traditional Methods of Selling
• Social Media
• Tells of People and Funds You Want to Know
• Client Network
• Next Steps
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Tells Network Next StepsNext Steps
© Teten.com
Intro Social MediaTradition
Firms Fail to Capitalize on Their Internal and External Networks
Forrester Research/David Teten and Scott Allen, The Virtual Handshake: Opening Doors and Closing Deals Online. http://www.flickr.com/photos/pagedooley/2494191157/sizes/l/
• Knowledge is not readily searchable
• Knowledge is not retained when employees leave
• Relationships are not visible• Relationships are primarily tied to
colocated people• Millennials expect and embrace
social technologies
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Tells Network Next StepsNext Steps
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Intro Social MediaTradition
“Web 2.0 is the business revolution …caused by the move to the Internet as platform,
and an attempt to understand the rules for success on that new platform. ”
- Tim O’Reilly
http://en.wikipedia.org/wiki/Web_2.0, http://flickr.com/photos/oliversteiner/326174717/sizes/o/
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Tells Network Next StepsNext Steps
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Intro Social MediaTradition
http://www.flickr.com/photos/briansolis/2735401175/sizes/l/
Social Media
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Tells Network Next StepsNext Steps
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Intro Social MediaTradition
• Searchable
• Crosses boundaries of time and space
• Passive presence
• Ease of forming groups
• Reduced time and expense
• Greater visibility
Benefits of Online Networks
http://www.flickr.com/photos/uaeincredible/3333223048/sizes/o/
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Tells Network Next StepsNext Steps
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Intro Social MediaTradition
• Corporate• Personal• Your digital trail
The Virtual You
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Tells Network Next StepsNext Steps
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Intro Social MediaTradition
The Future of Online Networks
• Online business relationships mainstream• Technology available now• Early adopters reap
maximum benefits• Technology required to
overcome some barriers, but education is solution
• Systems that address privacy and time concerns will be leaders
http://www.flickr.com/photos/extraketchup/748452643/sizes/o/
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Tells Network Next StepsNext Steps
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Intro Social MediaTradition
Transition: Web 1.0 Web 2.0
Parameters Web 1.0 (Read) Web 2.0 (Read-Write)Governance Top-down Bottom-up
Communication Channels People to Machine Machine to Machine and People to People
Information Discovery Search and Browse Publish and Subscribe Information Retrieval Transactional Relationships
Information Aggregation Portal, Commercial Aggregators Micro-Aggregation
Marketing, Selling Push, Contextual Conversational, Personal Content Control Publishers, Aggregators Content Authors Content Structure Documents, Pages Tagged Objects Applications Closed, Proprietary Open, Standard-based
Technology HTML, Solaris, Oracle XML, AJAX, RSS, PHP, MySQL, XQuery
Partially sourced from: “Web 2.0 the Living Web and Putting “We” in the Web”, Bebo White, University of San Francisco (http://www.rthk.org.hk/mediadigest/20060915_76_121128.html)
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Tells Network Next StepsNext Steps
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Intro Social MediaTradition
Powerful Emails
• Direct E-mail• E-mail
Signature
http://www.flickr.com/photos/misbehave/2352753067/sizes/l/
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Tells Network Next StepsNext Steps
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Intro Social MediaTradition
Toolkit
• Email groups file • Profiles file • Standard emails
http://flickr.com/photos/neilt/2517652/sizes/o/
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Tells Network Next Steps
© Teten.com
Intro Social MediaTradition
• Introduction
• Traditional Methods of Selling
• Social Media
• Tells of People and Funds You Want to Know
• Client Network
• Next Steps
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Tells Network Next Steps
© Teten.com
Intro Social MediaTradition
Tells of Potential Clients
• Investors with particular industry interests (industry or geography)
• Investors where relevant contact person has recently changed
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Tells Network Next Steps
© Teten.com
Intro Social MediaTradition
Fund Performance: Rapid growth
http://flickr.com/photos/laserstars/908946494/sizes/o/
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Tells Network Next Steps
© Teten.com
Intro Social MediaTradition
Fund Performance: Underperforming
http://flickr.com/photos/carve/2856365431/sizes/l/
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Tells Network Next Steps
© Teten.com
Intro Social MediaTradition
Selected Databases
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Tells Network Next StepsCharacter – Competence – Relevance – Strength – Information – Number – Diversity
© Teten.com
Intro Social MediaTradition
• Introduction
• Traditional Methods of Selling
• Social Media
• Tells of People and Funds You Want to Know
• Client Network
• Next Steps
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Tells Network Next StepsCharacter – Competence – Relevance – Strength – Information – Number – Diversity
© Teten.com
Intro Social MediaTradition
= D * ∑ (Chn*Con *Rn* Sn*In)
Ch = CharacterCo = Your Firm’s Competence R = Relevance of the contactS = Strength of your relationshipI = InformationN = Number of peopleD = Diversity
Network Valuation Formula
N
n=1David Teten and Scott Allen, The Virtual Handshake: Opening Doors and Closing Deals Online (www.TheVirtualHandshake.com)
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Tells Network Next StepsCharacter – Competence – Relevance – Strength – Information – Number – Diversity
© Teten.com
Intro Social MediaTradition
Average Strength = Minutes Available / PersonNumber = # People
therefore…
Balance of Strength and Numbers
Average Strength * Number = Total Minutes Available
vs.
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Tells Network Next StepsCharacter – Competence – Relevance – Strength – Information – Number – Diversity
© Teten.com
Intro Social MediaTradition
Biography Analysis Software
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Tells Network Next StepsCharacter – Competence – Relevance – Strength – Information – Number – Diversity
© Teten.com
Intro Social MediaTradition
Biography Analysis Software
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Tells Network Next StepsCharacter – Competence – Relevance – Strength – Information – Number – Diversity
© Teten.com
Intro Social MediaTradition
David Teten and Scott Allen, The Virtual Handshake: Opening Doors and Closing Deals Online (www.TheVirtualHandshake.com)
Case study: Daniel Zumino
•Prominent French angel investor•November 1999: Sent mail to Stanford GSB alumni list seeking capital for startup•March 2000: Raised $8m through referral from alum
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Tells Network Next StepsCharacter – Competence – Relevance – Strength – Information – Number – Diversity
© Teten.com
Intro Social MediaTradition
Website
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Tells Network Next StepsCharacter – Competence – Relevance – Strength – Information – Number – Diversity
© Teten.com
Intro Social MediaTradition
Relationship Capital Management Software
Relationships ranked by Strength
See which colleagues have best
relationships to target
Privacy Access Layer configured for firm’s culture
Email traffic patterns, address books, billing systems, employment
history, etc.
Contact Network Corporation (ThomsonReuters)
Leverage Software, Contact Network Corp., others….
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Tells Network Next StepsCharacter – Competence – Relevance – Strength – Information – Number – Diversity
© Teten.com
Intro Social MediaTradition
Find the Funds
• Private Equity• Pitchbook• Eurekahedge
• Venture Capital• CrunchBase• PWC MoneyTree• TheFunded• VentureDeal
• All investors• Galante’s• Grey House• VentureXpert
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Tells Network Next StepsCharacter – Competence – Relevance – Strength – Information – Number – Diversity
© Teten.com
Intro Social MediaTradition
Multiple Media
http://flickr.com/photos/re-ality/41676755/sizes/o/
• Phone
• Instant messaging
• Internet telephony (Skype)
• Web conferencing
• SMS
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Tells Network Next StepsCharacter – Competence – Relevance – Strength – Information – Number – Diversity
© Teten.com
Intro Social MediaTradition
Data from Business Cards
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Tells Network Next StepsCharacter – Competence – Relevance – Strength – Information – Number – Diversity
© Teten.com
Intro Social MediaTradition
Data from Email and Files
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Tells Network Next StepsCharacter – Competence – Relevance – Strength – Information – Number – Diversity
© Teten.com
Intro Social MediaTradition
Data from the Cloud
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Tells Network Next StepsCharacter – Competence – Relevance – Strength – Information – Number – Diversity
© Teten.com
Intro Social MediaTradition
Targeting
• Directly-relevant funds
• Fast growth funds
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Tells Network Next StepsCharacter – Competence – Relevance – Strength – Information – Number – Diversity
© Teten.com
Intro Social MediaTradition
Source of Lead Result Success Rate
business directories,company listings,company websites
Ice Cold Call Low response rate
All of the methods above, plus virtual
communities, blogs, job networks, email
lists, biography analysis, etc.
Warm Cold Call
Higher response rate
From Cold Calling to Warm Cold Calling
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Tells Network Next StepsCharacter – Competence – Relevance – Strength – Information – Number – Diversity
© Teten.com
Intro Social MediaTradition
Socialtext
Socialtext Wiki Case Study: Dresdner Kleinwort Investment Banking
problem • Heavy dependence on email communication & meetings for decision-making
solution • 5,000 wiki usersbenefits • Reduced meeting times by 50%
• Reduced email traffic by up to 75%• Adoption outpaced corporate intranet usage
within six months• Wiki today: 6,000 pages & 100,000 hits per
month
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Tells Network Next StepsCharacter – Competence – Relevance – Strength – Information – Number – Diversity
© Teten.com
Intro Social MediaTradition
• IERGOnline.com
• INMobile.org
• Sermo.com
Gated Communities for Executives
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Tells Network Next StepsCharacter – Competence – Relevance – Strength – Information – Number – Diversity
© Teten.com
Intro Social MediaTradition
Private Equity Focus
• ACG.org
• Angelsoft.net
• Finemrespice.com/subrosa
• Village.Albourne.com
Gated Communities for Investors
Public Markets Focus
• FTAlphaville.FT.com/longroom
• SumZero.com
• ValueInvestorsClub.com
• Village.Albourne.com
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Tells Network Next StepsCharacter – Competence – Relevance – Strength – Information – Number – Diversity
© Teten.com
Intro Social MediaTradition
Mailing Lists and Discussion Forums
• Customize standard intro• Lurk before you leap• Dive in, but
don’t splash
http://flickr.com/photos/kaibara/1231278142/sizes/o/
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Tells Network Next StepsCharacter – Competence – Relevance – Strength – Information – Number – Diversity
© Teten.com
Intro Social MediaTradition
• Groups.Yahoo.com
• Groups.Google.com
• Grouply
Virtual Community Platforms / Social Network Sites
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Tells Network Next StepsCharacter – Competence – Relevance – Strength – Information – Number – Diversity
© Teten.com
Intro Social MediaTradition
Take One Step
• By industry • By geography • By personal
characteristics
http://flickr.com/photos/extranoise/169187125/sizes/l/
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Tells Network Next StepsCharacter – Competence – Relevance – Strength – Information – Number – Diversity
© Teten.com
Intro Social MediaTradition
Major Expert Networks
• Generalists• Gerson Lehrman Group• Coleman Research Group• DeMatteo Monness LLC• Guidepoint Global (Vista)
• Specialty/Other Players• Evalueserve Circle of
Experts • Intota• Kingfish Group• Primary Global Research• Primary Insight• Round Table Group
• Medical• MEDACorp (Leerink Swaan)• Sermo
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Tells Network Next Steps
© Teten.com
Intro Social MediaTradition
• Introduction
• Traditional Methods of Selling
• Social Media
• Tells of People and Funds You Want to Know
• Client Network
• Next Steps
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Tells Network Next Steps
© Teten.com
Intro Social MediaTradition
Social Media is a better platform
Parameters Face-to-Face Social MediaCharacter Judge by a handshake SEC filingsCompetence Personal resources Enterprise resourcesRelevance Semi-random Focused, searchableStrength Limited channels Multi-media
Information Poor visibility Detailed, current data
Number Small Large
Diversity Restricted by time, space
Crosses time & space
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Tells Network Next Steps
© Teten.com
Intro Social MediaTradition
Maximize Value of Company Contact Database
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Tells Network Next Steps
© Teten.com
Intro Social MediaTradition
Maximize Value of Company Contact Database
• Goal: Increase benefit Company receives from its global contact database, and identify new investment opportunities in doing so.
• Process:– Gather data from individual executives’ contact databases (e.g., Blackberry, Microsoft Outlook)
into Company central contact database. • Request from members of Company’s outside advisor network information about their high-
value contacts, e.g., CEOs of companies with over $200m in revenue.– Run contact database against multiple Internet database providers (e.g., InfoUSA, Jigsaw, Spoke,
etc.), in order to update and verify accuracy.– Call individuals on an as-needed basis to verify database accuracy.– Produce “Change Reports” indicating which contacts have changed jobs, since their change in
status may correlate with a new investment opportunity. E.g., an investment banker at Bear Stearns may have moved to Citadel. The past Controller of a client company may now be CFO of another media company, which could become a client.
• Deliverable: Accurate database of past and current relationships. Company team can reach out again to touch base with old clients/colleagues.
• Estimated # person-minutes per updated contact: 20-40 minutes
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Tells Network Next Steps
© Teten.com
Intro Social MediaTradition
Conference Attendance Optimization
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Tells Network Next Steps
© Teten.com
Intro Social MediaTradition
Conference Attendance Optimization
• Goal: Maximize ROI on conference attendance.• Process:
– Company team member identifies conference which he/she plans to attend.– Team member obtains list of attendees that meet given criteria, e.g., CEOs of companies
with over $200m in revenues. – Cold caller solicits all attendees’ secretaries, and asks, “Do you have 15 minutes to meet
with ----- from Company, who will be attending the ----- conference with you?”• Deliverable: Company investing team member has packed schedule of meetings.• Estimated # person-minutes per conference attendee: 30
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Tells Network Next Steps
© Teten.com
Intro Social MediaTradition
Any questions?
Slides available at www.Teten.com
Free copy of book available atTheVirtualHandshake.com