![Page 1: How KM Supports AFAsilta.personifycloud.com/webfiles/productfiles/1987/ILTA... · 2010. 8. 14. · How KM Supports AFAs August 26, 2010 10:30-11:45 David Hobbie Peter Krakaur Michael](https://reader036.vdocuments.us/reader036/viewer/2022071107/5fe1a3b627970932050049a2/html5/thumbnails/1.jpg)
How KM Supports AFAsppAugust 26, 2010 10:30-11:45
David HobbiePeter KrakaurPeter KrakaurMichael Mills
![Page 2: How KM Supports AFAsilta.personifycloud.com/webfiles/productfiles/1987/ILTA... · 2010. 8. 14. · How KM Supports AFAs August 26, 2010 10:30-11:45 David Hobbie Peter Krakaur Michael](https://reader036.vdocuments.us/reader036/viewer/2022071107/5fe1a3b627970932050049a2/html5/thumbnails/2.jpg)
How KM Supports AFAsPart II – Matter Execution
David Hobbie
![Page 3: How KM Supports AFAsilta.personifycloud.com/webfiles/productfiles/1987/ILTA... · 2010. 8. 14. · How KM Supports AFAs August 26, 2010 10:30-11:45 David Hobbie Peter Krakaur Michael](https://reader036.vdocuments.us/reader036/viewer/2022071107/5fe1a3b627970932050049a2/html5/thumbnails/3.jpg)
AFA World Is DifferentAFA World Is Different
• Lower Cost-Higher ProfitLower Cost-Higher Profit• More AFAs, more drivers for efficiency
f• Risk-sharing increases the importance of information sharing between firm and law department
• Greater emphasis on budgets and metrics
![Page 4: How KM Supports AFAsilta.personifycloud.com/webfiles/productfiles/1987/ILTA... · 2010. 8. 14. · How KM Supports AFAs August 26, 2010 10:30-11:45 David Hobbie Peter Krakaur Michael](https://reader036.vdocuments.us/reader036/viewer/2022071107/5fe1a3b627970932050049a2/html5/thumbnails/4.jpg)
KM ChallengesKM Challenges
• Reduce Cost / TimeReduce Cost / Time• Maintain Attorney Expertise
M• Maintain Quality• Increase Information Sharing Inside & Outside• Faster, Faster, Faster
![Page 5: How KM Supports AFAsilta.personifycloud.com/webfiles/productfiles/1987/ILTA... · 2010. 8. 14. · How KM Supports AFAs August 26, 2010 10:30-11:45 David Hobbie Peter Krakaur Michael](https://reader036.vdocuments.us/reader036/viewer/2022071107/5fe1a3b627970932050049a2/html5/thumbnails/5.jpg)
ATARGETED KM
![Page 6: How KM Supports AFAsilta.personifycloud.com/webfiles/productfiles/1987/ILTA... · 2010. 8. 14. · How KM Supports AFAs August 26, 2010 10:30-11:45 David Hobbie Peter Krakaur Michael](https://reader036.vdocuments.us/reader036/viewer/2022071107/5fe1a3b627970932050049a2/html5/thumbnails/6.jpg)
Targeted KMTargeted KM
Reward RiskReward Risk
Easier to address specific Business processes and business processes sourcing may change
leaving orphaned resourceA b i b C ll i i Attorney buy-in may be easier to obtain where tied to specific work
Collection consistency; “eptitude”;
to specific work
![Page 7: How KM Supports AFAsilta.personifycloud.com/webfiles/productfiles/1987/ILTA... · 2010. 8. 14. · How KM Supports AFAs August 26, 2010 10:30-11:45 David Hobbie Peter Krakaur Michael](https://reader036.vdocuments.us/reader036/viewer/2022071107/5fe1a3b627970932050049a2/html5/thumbnails/7.jpg)
Types of Targeted KMTypes of Targeted KM
• ChecklistsChecklists• Samples• Exemplars• Identified & Committed Experts / Expertise• Document Assembly
![Page 8: How KM Supports AFAsilta.personifycloud.com/webfiles/productfiles/1987/ILTA... · 2010. 8. 14. · How KM Supports AFAs August 26, 2010 10:30-11:45 David Hobbie Peter Krakaur Michael](https://reader036.vdocuments.us/reader036/viewer/2022071107/5fe1a3b627970932050049a2/html5/thumbnails/8.jpg)
![Page 9: How KM Supports AFAsilta.personifycloud.com/webfiles/productfiles/1987/ILTA... · 2010. 8. 14. · How KM Supports AFAs August 26, 2010 10:30-11:45 David Hobbie Peter Krakaur Michael](https://reader036.vdocuments.us/reader036/viewer/2022071107/5fe1a3b627970932050049a2/html5/thumbnails/9.jpg)
![Page 10: How KM Supports AFAsilta.personifycloud.com/webfiles/productfiles/1987/ILTA... · 2010. 8. 14. · How KM Supports AFAs August 26, 2010 10:30-11:45 David Hobbie Peter Krakaur Michael](https://reader036.vdocuments.us/reader036/viewer/2022071107/5fe1a3b627970932050049a2/html5/thumbnails/10.jpg)
ALARGE SCALE KM
![Page 11: How KM Supports AFAsilta.personifycloud.com/webfiles/productfiles/1987/ILTA... · 2010. 8. 14. · How KM Supports AFAs August 26, 2010 10:30-11:45 David Hobbie Peter Krakaur Michael](https://reader036.vdocuments.us/reader036/viewer/2022071107/5fe1a3b627970932050049a2/html5/thumbnails/11.jpg)
A ALARGE-SCALEKM
![Page 12: How KM Supports AFAsilta.personifycloud.com/webfiles/productfiles/1987/ILTA... · 2010. 8. 14. · How KM Supports AFAs August 26, 2010 10:30-11:45 David Hobbie Peter Krakaur Michael](https://reader036.vdocuments.us/reader036/viewer/2022071107/5fe1a3b627970932050049a2/html5/thumbnails/12.jpg)
Large-Scale KMLarge Scale KM
Reward RiskReward Risk
Technology scales to the Buy-in from a particular firm size practice area not sufficient
Automatic content addition Harder to demonstrate and Automatic content addition possible
Harder to demonstrate and possibly ensure effectiveness
![Page 13: How KM Supports AFAsilta.personifycloud.com/webfiles/productfiles/1987/ILTA... · 2010. 8. 14. · How KM Supports AFAs August 26, 2010 10:30-11:45 David Hobbie Peter Krakaur Michael](https://reader036.vdocuments.us/reader036/viewer/2022071107/5fe1a3b627970932050049a2/html5/thumbnails/13.jpg)
Types of Large-Scale KMTypes of Large Scale KM
• Enterprise / Work Product SearchEnterprise / Work Product Search• Collaboration• Portals• Document Management Systems• Matter & Industry Taxonomies• Email ManagementEmail Management
![Page 14: How KM Supports AFAsilta.personifycloud.com/webfiles/productfiles/1987/ILTA... · 2010. 8. 14. · How KM Supports AFAs August 26, 2010 10:30-11:45 David Hobbie Peter Krakaur Michael](https://reader036.vdocuments.us/reader036/viewer/2022071107/5fe1a3b627970932050049a2/html5/thumbnails/14.jpg)
Enterprise Search Vendors—Legal Market
( )
![Page 15: How KM Supports AFAsilta.personifycloud.com/webfiles/productfiles/1987/ILTA... · 2010. 8. 14. · How KM Supports AFAs August 26, 2010 10:30-11:45 David Hobbie Peter Krakaur Michael](https://reader036.vdocuments.us/reader036/viewer/2022071107/5fe1a3b627970932050049a2/html5/thumbnails/15.jpg)
![Page 16: How KM Supports AFAsilta.personifycloud.com/webfiles/productfiles/1987/ILTA... · 2010. 8. 14. · How KM Supports AFAs August 26, 2010 10:30-11:45 David Hobbie Peter Krakaur Michael](https://reader036.vdocuments.us/reader036/viewer/2022071107/5fe1a3b627970932050049a2/html5/thumbnails/16.jpg)
WikisWikis
• “It’s on the wiki” instead of an emailIt s on the wiki instead of an email• Communication and Content in One Platform
W• External wikis like PBWorks can share content with co-counsel, experts, and clients
![Page 17: How KM Supports AFAsilta.personifycloud.com/webfiles/productfiles/1987/ILTA... · 2010. 8. 14. · How KM Supports AFAs August 26, 2010 10:30-11:45 David Hobbie Peter Krakaur Michael](https://reader036.vdocuments.us/reader036/viewer/2022071107/5fe1a3b627970932050049a2/html5/thumbnails/17.jpg)
Portal Matter Data SourcesPortal Matter Data Sources
CMS Time, Finances,
Basic Matter Data
Litigation –specific Matter Information
Documents, Folders
Matters Pages
Email(in development)
Outside & Inside Contacts
HREmployee Role
(in development)
Outside & Inside Contacts
Pleadings & Case .pdfs
![Page 18: How KM Supports AFAsilta.personifycloud.com/webfiles/productfiles/1987/ILTA... · 2010. 8. 14. · How KM Supports AFAs August 26, 2010 10:30-11:45 David Hobbie Peter Krakaur Michael](https://reader036.vdocuments.us/reader036/viewer/2022071107/5fe1a3b627970932050049a2/html5/thumbnails/18.jpg)
Matter PeopleMatter People
![Page 19: How KM Supports AFAsilta.personifycloud.com/webfiles/productfiles/1987/ILTA... · 2010. 8. 14. · How KM Supports AFAs August 26, 2010 10:30-11:45 David Hobbie Peter Krakaur Michael](https://reader036.vdocuments.us/reader036/viewer/2022071107/5fe1a3b627970932050049a2/html5/thumbnails/19.jpg)
Matter DocumentsMatter Documents
![Page 20: How KM Supports AFAsilta.personifycloud.com/webfiles/productfiles/1987/ILTA... · 2010. 8. 14. · How KM Supports AFAs August 26, 2010 10:30-11:45 David Hobbie Peter Krakaur Michael](https://reader036.vdocuments.us/reader036/viewer/2022071107/5fe1a3b627970932050049a2/html5/thumbnails/20.jpg)
PleadingsPleadings
![Page 21: How KM Supports AFAsilta.personifycloud.com/webfiles/productfiles/1987/ILTA... · 2010. 8. 14. · How KM Supports AFAs August 26, 2010 10:30-11:45 David Hobbie Peter Krakaur Michael](https://reader036.vdocuments.us/reader036/viewer/2022071107/5fe1a3b627970932050049a2/html5/thumbnails/21.jpg)
$$$$
![Page 22: How KM Supports AFAsilta.personifycloud.com/webfiles/productfiles/1987/ILTA... · 2010. 8. 14. · How KM Supports AFAs August 26, 2010 10:30-11:45 David Hobbie Peter Krakaur Michael](https://reader036.vdocuments.us/reader036/viewer/2022071107/5fe1a3b627970932050049a2/html5/thumbnails/22.jpg)
MATTER INFORMATION SHARING PORTAL
COCOUNSEL
FIRM LAW DEPARTMENTFIRM INFORMATION SYSTEM
LAW DEPARTMENT INFORMATION SYSTEM
TRUST